Grand Soluxe Hotel & Resort Sanya Reviews

Great breakfast and affordable. Staff are nice and helpful. Nothing to do around the hotel and far from the action. Other hotel restaurants not an option as the choices are very limited.

The deposit was not refunded when I purchased an extra bed.

A very hospitable atmosphere, front desk girls super friendly and nice, especially Xiao He (小何女士） The bed is really soft and comfortable. Truly great concierge service. Foreign nationals can freely come and enjoy this hotel.

Good hotel nice relationship so beautiful girls in reception 🙏🙏

TRES BIEN SAUF QU IL A PAS DE BUFFET MIDI REPAS NI LE SOIR ON PEUT MANGER A LA CARTE

Hotel is cleaning staff is too honestly breakfast is too delicious

The best thing about this hotel was room service. They don't wake you up early or disturb you. Cleaning was top notch. Beach was very close so you can go there daily. Unfortunately the pool was closed and that was the amenity that i was hoping to get in.

Wonderful and terrific

Hotel staff was very friendly and can speak basic English. I went early for checkin at 11:45 pm and my room which I booked was not cleaned so room was upgraded to premium room for free where sea view was good and sea can be seen 180 degrees.Beach is just few minutes walk from the hotel. I stayed in that hotel for two nights but mine bed sheets were not changed. There were some stingy strains on the floor nearby bed and also on mirror in bathroom. There was small hole in my bed sheet. There was no refrigerator in the room so I requested them to use hotel staff refrigerator to put my food. Mine air conditioner was not working well so I requested them to fix it and it was fixed. Other then that I had very good experience staying there and I would definitely recommend it to others if they work on negatives when I’ve mentioned above.

clean so bad

Food choice is not enough.

Best location for relaxing when i back i will book again clean hotel and sea view was nice with clean pool i like it

Stayed with two friends on a girls getaway. The only good thing about this hotel is the convenience to the beach, which is clean and quiet. The hotel itself was also very quiet with very few guests. The front desk assistants didn’t even greet us when we arrived, just shouted to hand over our passports. We booked deluxe suites and it had such a bad smell so we asked to be changed to non-smoking rooms. They changed us to a “ladies only non-smoking” floor but the rooms were below standard with smelly sheets, moldy showers, very dirty bathrooms and floors that you couldn’t walk on barefoot. The hotel pool was closed and all facilities including the restaurants were too. We were woken up at 1am to the hotel room phone ringing and the front desk assistants saying our codes had changed yellow and we all have to quarantine. They insisted that we come downstairs and head off to a quarantine facility. We refused as all of our codes were green and we have all been tested every single day since Jan 2022! The next day, after chilling at the beach, we wander back to the hotel and they run to us yelling for us to put our masks on, while we are dripping wet and clearly getting ready to change and there was not a soul in sight so the aggressive covid protocol was unnecessary, uncalled for and accusatory. The hotel staff were clearly very paranoid to have foreign guests. Given that we were some of the only guests booked in, they made us feel very unwelcome. We understand that Sanya has had a recent outbreak and hotels are cautious, but we had no problems at other hotels during our stay on the island. We were very disappointed with their service and do not feel that this hotel is worthy of a five star rating.

Great hotel