Mandarin Oriental, Sanya Reviews

For the second leg of my Hainan birthday trip, I stayed at the Mandarin Oriental Sanya. I booked a Guestroom with Courtyard-View, hoping for a luxurious and relaxing experience. The location is stunning—surrounded by lush greenery and overlooking the South China Sea. It’s a bit secluded, which adds to the tranquility, but the hotel offers shuttle services to nearby attractions. From the moment I arrived, the service was impeccable. The staff greeted me with a warm welcome. The check-in process was seamless, and the staff were exceptionally friendly. We had to wait by the cafe as our room wasn't ready despite requesting for an early check in. in advance. However, they surprised me with a birthday setup in the room, complete with decorations and a cake! The room itself was stunning—spacious, beautifully designed, and stocked with high-quality toiletries, including full-sized lotion, bath salts and a Dyson hairdryer. The complimentary mini-bar with fruits and drinks was a lovely touch, and I appreciated the free photoshoot service around the resort. The in-house food was excellent, especially the breakfast spread, which featured lobster wonton and an assortment of pastries. The resort also offered a shuttle service to the city center, which was convenient. However, there were a few downsides. The air conditioner was weak, so we ended up sleeping with the terrace open. The pools weren’t as clean as I expected—there were leaves and insects floating on the cool pool and sand in the heated pool. The checkout process was painfully slow, causing us to miss our train back to Haikou. Additionally, the lobby toilet were shockingly dirty, which was disappointing for a hotel of this caliber. Overall, for the price, I expected better maintenance and management. But I would say that it's on par with most resort around the world.

It is a paradise! A place to relax and enjoy the nature.

My family loved it, while I personally would prefer a more clear communication on where I can swim in the sea and no construction on site (while it was happening when we arrived, right in front of our windows, but this issue was resolved quite quickly), generally highly recommended for families

Absolutely amazing experience at the MO! From the moment you arrive (and before even, when I called ahead,) the level of service is nothing short of excellent! Every single member of staff is polite, helpful, kind and really goes above and beyond! I had everything I needed and more, and at every step I was made to feel welcome. A few absolute shining lights: Alex at check in who was kind enough to upgrade my room to an Ocean View King, Nicky, Chloe and Ryan at the Sunset Bar were absolutely wonderful - and my poolside dining experience was beyond incredible! Caroline at Fresh (superb dining with the best view) Nick and Dennis at the pool bringing water, snacks and being very patient with my requests for the umbrella to be put up and down. Sunny at breakfast for a very warm welcome. Honestly - I’ve never had an experience like this - the attention to detail, the care, the kindness were just all excellent. The rooms are very comfortable and all amenities are provided for. The fruit plate was replenished and was so thoughtfully and beautifully presented. There are three pools to choose from, all idyllic. I ate at Fresh and the Sunset Bar, and both were amazing. The cocktails at the Sunset Bar are sublime! The breakfast is divine - definitely something for everyone: there are so many choices! The only slightly disappointing part was that swimming in the sea isn’t really encouraged. It’s very rocky and full of coral so not really a pleasant walk either, but the view is lovely. I visited after staying in Yalong Bay, and I will say it was nice to be in a quieter location. I will never forget this stay, and am looking forward to visiting again! Thank you, thank you to everyone at MOSAN!

Enjoy lot Perfect location. Sunrise. clean beach

The seaview and the design are excellent. However the furniture is old and the beach needs upgrands

Relaxing stay and the staff are very attentive and accommodating. The location is perfect for a secluded getaway with a private beach. Recommended for couple and family, kids.

We have enjoy our time in 文华东方酒店 very good service, good food, good weather. Specially mention to Elenali， Roy the life guard, and the 阿姨王朝影very good people, really recommend the hotel!!

I recently went to Mandarin Oriental Sanya for about the holidays, and I am more than satisfied with all the amazing staff that served me throughout the entirety of my stay. I would like to personally thank Chloe and Dora who work at the Sunset Bar for their attentiveness and great service, along with the Grey from the restaurant 'Fresh' for his friendly demeanor and outstanding customer service. Thank you and I will definitely be returning to Mandarin Oriental Sanya!

Amazing spot, great food and ok room. As everything in Hainan it’s overly expensive and things are left behind without too much care, the private beach is superb.

Complaint Regarding My Stay at Mandarin Oriental Hotel Sanya I am writing to express my deep disappointment and dissatisfaction with my recent stay at the Mandarin Oriental Hotel in Sanya. As a loyal customer and someone who had been looking forward to this post-Covid family trip, I must say that my experience fell far below the expectations I had for your esteemed establishment. The series of incidents I encountered during my stay has left a lasting negative impression. Firstly, upon checking into my room, I discovered that the bath salt had been used, indicating a lack of attention to detail in the room's preparation. This immediately made me question the overall cleanliness and hygiene standards of the hotel. Secondly, I was appalled when my mother was almost hit by a golf cart while we were moving around in the hotel. The incident left us shaken and concerned for our safety. It is absolutely unacceptable that such a dangerous situation could occur within the hotel grounds, which should be a secure and protected environment for guests. Furthermore, I must address the lack of professionalism displayed by the manager on duty who approached me to apologize for the used bath salt. Not only did the manager fail to address the issue promptly, but they also referred to me by the wrong name, which demonstrated a disregard for customer service and basic attentiveness. This level of carelessness only served to exacerbate my disappointment. Even worse, when I reported my grievances of the bath salt to the hotel staff, they sent me two unwrapped cakes that appeared to be in a sorry state. The cakes were clearly an afterthought and lacked the quality and presentation one would expect from a renowned hotel such as Mandarin Oriental. This gesture not only failed to rectify the previous issues but also displayed a lack of consideration and effort. Additionally, the behavior of the concierge staff was highly unprofessional. Throughout my stay, they consistently neglected to greet to guests and instead indulged in playing with their phones. This type of behavior creates an unwelcoming and impersonal atmosphere, which is a stark contrast to the exceptional service one would expect from your establishment. Lastly, the incompetence of the butler assigned to my room was evident in their inability to navigate the hotel mini program on WeChat. Despite my repeated requests, the butler continuously sent me the wrong links, resulting in my inability to order food through the designated platform. Also, I asked the butler to book your spa hotel for me on my arrival in your hotel but did not get any response during my 3 days stay. This level of ineptitude further exemplifies the lack of proper training provided to the staff members. My family and I had been eagerly anticipating this trip, hoping to create cherished memories. Instead, our experience at the Mandarin Oriental Hotel Sanya was marred by a string of disappointments and subpar service. The incidents I have outlined make me question the internal staff training and overall commitment to providing a superior guest experience. I trust that as a reputable establishment, Mandarin Oriental Hotel Sanya will take immediate action to address these issues. I kindly request a thorough investigation into the matters raised and appropriate measures be implemented to ensure such incidents do not recur. Furthermore, I expect a sincere apology and a gesture of goodwill to compensate for the inconvenience and disappointment caused during my stay.

Peaceful oasis in the midst of Sanya. Only wish we could snorkel right off the hotel and adjacent coral reefs to the right but, as always, government rules & regs win out.

This hotel has a beautiful location with its own coral reef. Large, spacious grounds with multiple restaurants all along a long sandy beach next to the reef. Our 管家, Wendy, was very helpful in helping us book a snorkeling time (with a coach who can take underwater pictures of you feeding fish using a GoPro) and the seafood buffet on the beach, which had unlimited Australian lobster, steak, and other seafood, and needs prior reservations. Overall, fantastic resort that's worth the price.

What a beautiful hotel, service top . Just you need to speak Chinese otherwise byby