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Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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Positive reviews(9013)
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Nice sea view(1396)
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Negative reviews(144)
Deznad
Guestroom - Courtyard-View
Stayed in Dec 2024
Family
28 review
4.0/5
Very Good
Posted on Feb 11, 2025
For the second leg of my Hainan birthday trip, I stayed at the Mandarin Oriental Sanya. I booked a Guestroom with Courtyard-View, hoping for a luxurious and relaxing experience.
The location is stunning—surrounded by lush greenery and overlooking the South China Sea. It’s a bit secluded, which adds to the tranquility, but the hotel offers shuttle services to nearby attractions.
From the moment I arrived, the service was impeccable. The staff greeted me with a warm welcome. The check-in process was seamless, and the staff were exceptionally friendly.
We had to wait by the cafe as our room wasn't ready despite requesting for an early check in. in advance. However, they surprised me with a birthday setup in the room, complete with decorations and a cake!
The room itself was stunning—spacious, beautifully designed, and stocked with high-quality toiletries, including full-sized lotion, bath salts and a Dyson hairdryer. The complimentary mini-bar with fruits and drinks was a lovely touch, and I appreciated the free photoshoot service around the resort.
The in-house food was excellent, especially the breakfast spread, which featured lobster wonton and an assortment of pastries. The resort also offered a shuttle service to the city center, which was convenient.
However, there were a few downsides. The air conditioner was weak, so we ended up sleeping with the terrace open. The pools weren’t as clean as I expected—there were leaves and insects floating on the cool pool and sand in the heated pool. The checkout process was painfully slow, causing us to miss our train back to Haikou. Additionally, the lobby toilet were shockingly dirty, which was disappointing for a hotel of this caliber.
Overall, for the price, I expected better maintenance and management. But I would say that it's on par with most resort around the world.
6/18
Response from Property: Dear guests, thank you for choosing Mandarin Oriental Coral Bay Sanya as your accommodation for your trip to Sanya. We deeply apologize for the issues you reported. 1. We have arranged for our colleagues to conduct a comprehensive inspection of all guest rooms regarding the air conditioning issues. If you have any questions during your stay, please contact us in time and we will solve them or change your room as soon as possible. 2. The relevant departments have been arranged to increase the frequency of cleaning of the swimming pool, outdoor pavilion and lobby toilet areas. 3. We have increased the number of front desk staff on duty to avoid the problem of slow check-out process. If you have any needs during your stay, you can call the hotel switchboard in your room. We aim to ensure every guest's holiday experience and will continue to improve it. We sincerely look forward to your next stay. We believe you will have a better stay experience and look forward to meeting you again in Coral Bay~
Anna Sheng
Superior Room - Garden-View (Double Bed)
Stayed in Dec 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 30, 2025
It is a paradise! A place to relax and enjoy the nature.
Response from Property: One bay, one hotel; one sea, one world. Congratulations on successfully exploring Coral Bay and enjoying a luxurious tropical island holiday at the Mandarin Oriental Hotel. We are glad that you are satisfied with our environment and services. You can enjoy a refreshing swim in the large infinity pool with sea view when you stay here. Low-rise, low-density resort courtyard-style garden building, one staircase for two households directly leading to the guest room, more private and safer. The stand-alone duplex two-bedroom pool and sea view villa is even more luxurious, and the private environment makes the Mandarin Oriental Sanya very popular among guests who like island vacations. Guests staying at our hotel can snorkel with tropical fish in the underwater world at the hotel beach, ride the waves on a sailboat, or stroll along the soft beach to enjoy a leisurely time. Cape Restaurant and the seaside seafood barbecue buffet combine delicious food and beautiful scenery. They are very popular. Guests who like them are advised to book seats 7 days in advance. Thank you for choosing us and we look forward to having you back again!
ssd_ru
Guestroom - Sea-View (Pool)
Stayed in Aug 2024
Family
15 review
4.7/5
Amazing
Posted on Sep 29, 2024
My family loved it, while I personally would prefer a more clear communication on where I can swim in the sea and no construction on site (while it was happening when we arrived, right in front of our windows, but this issue was resolved quite quickly), generally highly recommended for families
Response from Property: We’re delighted to receive your feedback and are honored that you and your family had a pleasant time at Mandarin Oriental, Sanya. We’ll keep improving to ensure an even better experience when you return. Wishing you all the best!
Amyamyamyamy
Superior Room - Garden-View (Double Bed)
Stayed in Jul 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Absolutely amazing experience at the MO! From the moment you arrive (and before even, when I called ahead,) the level of service is nothing short of excellent! Every single member of staff is polite, helpful, kind and really goes above and beyond!
I had everything I needed and more, and at every step I was made to feel welcome. A few absolute shining lights: Alex at check in who was kind enough to upgrade my room to an Ocean View King, Nicky, Chloe and Ryan at the Sunset Bar were absolutely wonderful - and my poolside dining experience was beyond incredible! Caroline at Fresh (superb dining with the best view) Nick and Dennis at the pool bringing water, snacks and being very patient with my requests for the umbrella to be put up and down. Sunny at breakfast for a very warm welcome.
Honestly - I’ve never had an experience like this - the attention to detail, the care, the kindness were just all excellent.
The rooms are very comfortable and all amenities are provided for. The fruit plate was replenished and was so thoughtfully and beautifully presented.
There are three pools to choose from, all idyllic. I ate at Fresh and the Sunset Bar, and both were amazing. The cocktails at the Sunset Bar are sublime! The breakfast is divine - definitely something for everyone: there are so many choices!
The only slightly disappointing part was that swimming in the sea isn’t really encouraged. It’s very rocky and full of coral so not really a pleasant walk either, but the view is lovely.
I visited after staying in Yalong Bay, and I will say it was nice to be in a quieter location.
I will never forget this stay, and am looking forward to visiting again! Thank you, thank you to everyone at MOSAN!
6/15
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
KHEDDAOUI BILLEL
Mountain-Sea Fun Glamping Family Twin Room
Stayed in Jul 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Enjoy lot Perfect location. Sunrise. clean beach
6/7
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
SHIWEI
Premier Room - Sea-View (2 beds)
Stayed in Oct 2024
Couples
4 review
4.2/5
Very Good
Posted on Nov 8, 2024
The seaview and the design are excellent. However the furniture is old and the beach needs upgrands
Response from Property: We’re delighted to receive your feedback and are honored that you and your family had a pleasant time at Mandarin Oriental, Sanya. We’ll keep improving to ensure an even better experience when you return. Wishing you all the best!
Adil Apac
Premier Room - Sea-View (2 beds)
Stayed in Aug 2024
Couples
10 review
4.5/5
Great
Posted on Sep 30, 2024
Relaxing stay and the staff are very attentive and accommodating. The location is perfect for a secluded getaway with a private beach. Recommended for couple and family, kids.
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
Haweilaoshi
Premier Room - Sea-View (Double bed)
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
We have enjoy our time in 文华东方酒店 very good service, good food, good weather. Specially mention to Elenali, Roy the life guard, and the 阿姨王朝影very good people, really recommend the hotel!!
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
yuenivan
Guestroom - Courtyard-View
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Nov 11, 2023
I recently went to Mandarin Oriental Sanya for about the holidays, and I am more than satisfied with all the amazing staff that served me throughout the entirety of my stay. I would like to personally thank Chloe and Dora who work at the Sunset Bar for their attentiveness and great service, along with the Grey from the restaurant 'Fresh' for his friendly demeanor and outstanding customer service. Thank you and I will definitely be returning to Mandarin Oriental Sanya!
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
Tommaso 李先生
Superior Room - Garden-View (Double Bed)
Stayed in Jun 2023
Travel with friends
47 review
4.2/5
Very Good
Posted on Jul 17, 2023
Amazing spot, great food and ok room. As everything in Hainan it’s overly expensive and things are left behind without too much care, the private beach is superb.
Response from Property: Thank you for choosing Mandarin Oriental Sanya. We are committed to working hard every day to make breakthroughs and continue to do better so that we can perform at our best. We are sorry to know that we were not able to delight you during your recent stay. Please accept our sincere apologies for the inconvenience caused to you. Thank you once again for your constructive feedback and your kind patronage. I look forward to welcoming you back to Mandarin Oriental, Sanya in the very near future.
Guest User
Premier Suite - Sea-View
Stayed in Apr 2023
Family
2 review
1.7/5
Posted on May 29, 2023
Complaint Regarding My Stay at Mandarin Oriental Hotel Sanya
I am writing to express my deep disappointment and dissatisfaction with my recent stay at the Mandarin Oriental Hotel in Sanya. As a loyal customer and someone who had been looking forward to this post-Covid family trip, I must say that my experience fell far below the expectations I had for your esteemed establishment. The series of incidents I encountered during my stay has left a lasting negative impression.
Firstly, upon checking into my room, I discovered that the bath salt had been used, indicating a lack of attention to detail in the room's preparation. This immediately made me question the overall cleanliness and hygiene standards of the hotel.
Secondly, I was appalled when my mother was almost hit by a golf cart while we were moving around in the hotel. The incident left us shaken and concerned for our safety. It is absolutely unacceptable that such a dangerous situation could occur within the hotel grounds, which should be a secure and protected environment for guests.
Furthermore, I must address the lack of professionalism displayed by the manager on duty who approached me to apologize for the used bath salt. Not only did the manager fail to address the issue promptly, but they also referred to me by the wrong name, which demonstrated a disregard for customer service and basic attentiveness. This level of carelessness only served to exacerbate my disappointment.
Even worse, when I reported my grievances of the bath salt to the hotel staff, they sent me two unwrapped cakes that appeared to be in a sorry state. The cakes were clearly an afterthought and lacked the quality and presentation one would expect from a renowned hotel such as Mandarin Oriental. This gesture not only failed to rectify the previous issues but also displayed a lack of consideration and effort.
Additionally, the behavior of the concierge staff was highly unprofessional. Throughout my stay, they consistently neglected to greet to guests and instead indulged in playing with their phones. This type of behavior creates an unwelcoming and impersonal atmosphere, which is a stark contrast to the exceptional service one would expect from your establishment.
Lastly, the incompetence of the butler assigned to my room was evident in their inability to navigate the hotel mini program on WeChat. Despite my repeated requests, the butler continuously sent me the wrong links, resulting in my inability to order food through the designated platform. Also, I asked the butler to book your spa hotel for me on my arrival in your hotel but did not get any response during my 3 days stay. This level of ineptitude further exemplifies the lack of proper training provided to the staff members.
My family and I had been eagerly anticipating this trip, hoping to create cherished memories. Instead, our experience at the Mandarin Oriental Hotel Sanya was marred by a string of disappointments and subpar service. The incidents I have outlined make me question the internal staff training and overall commitment to providing a superior guest experience.
I trust that as a reputable establishment, Mandarin Oriental Hotel Sanya will take immediate action to address these issues. I kindly request a thorough investigation into the matters raised and appropriate measures be implemented to ensure such incidents do not recur. Furthermore, I expect a sincere apology and a gesture of goodwill to compensate for the inconvenience and disappointment caused during my stay.
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are sorry that our service did not meet your expectation and we sincerely apologize for the disappointing experience caused to you and your family. Training is crucial to ensure a delightful guest experience and we will continue to reinforce and improve it. We will take note of your comments and investigate on details for further follow up with you later on. Thank you once again for your feedback and we look forward to welcoming you back soon. Best regards, Joanna -Assistant Director of Sales & Marketing
Guest User
Superior Room - Garden-View (2 Beds)
Stayed in Aug 2023
Family
3 review
4.5/5
Great
Posted on Oct 2, 2023
Peaceful oasis in the midst of Sanya. Only wish we could snorkel right off the hotel and adjacent coral reefs to the right but, as always, government rules & regs win out.
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
Guest User
Superior Room - Garden-View (2 Beds)
Stayed in Feb 2023
Couples
2 review
5.0/5
Outstanding
Posted on Mar 12, 2023
This hotel has a beautiful location with its own coral reef. Large, spacious grounds with multiple restaurants all along a long sandy beach next to the reef. Our 管家, Wendy, was very helpful in helping us book a snorkeling time (with a coach who can take underwater pictures of you feeding fish using a GoPro) and the seafood buffet on the beach, which had unlimited Australian lobster, steak, and other seafood, and needs prior reservations. Overall, fantastic resort that's worth the price.
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
jaoui
Garden Family Friendly Suite
Stayed in Sep 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 13, 2024
What a beautiful hotel, service top . Just you need to speak Chinese otherwise byby
Response from Property: Thank you for staying with us at Mandarin Oriental Sanya. We are glad that you had a pleasant holiday here with us. Our ultimate privacy featuring one bay one hotel, stunning tropical landscape and endless fun beach activities of snorkeling, sailing are highly recognized. Thank you and look forward to your next visit.
Guest User
Superior Room - Garden-View (Double Bed)
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 19, 2025
ting' hao de
Response from Property: 一灣一酒店,一海一世界,恭喜您成功探祕珊瑚灣,在文華東方酒店純享了一段隱奢的熱帶海島假期。很高興您滿意我們。大型無邊海景泳池入住即可尊享恣意暢遊。低樓層低密度度假村庭院式園林建築,一梯兩户步梯直達客房,更私密、更安全。獨棟複式兩居泳池海景別墅更享奢華,私密的環境讓三亞文華東方酒店備受喜歡海島度假客人的青睞。入住我們酒店的客人在酒店海灘浮潛與海底世界的熱帶魚羣共舞,搭乘帆船乘風破浪,或者漫步柔軟的海灘靜享悠閑時光。海角軒餐廳、海邊的海鮮自助燒烤集美食和美景於一起,非常受歡迎,喜歡的賓客建議提前7天預訂座位噢。感謝您選擇我們並期待您再次回來!