Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities8.2
Service8.4
Cleanliness8.7
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All reviews(138)
Positive reviews(36)
Reviews with photos/video(12)
Great location(7)
Negative reviews(2)
RogersBarbara
Superior King
Stayed in Sep 2024
Solo travelers
1 review
2.0/10
Posted on Oct 15, 2024
Was excited to stay here but got ill and couldn’t get a cancellation credit. So my review stars are all 1’s since I couldn’t stay and the hotel wouldn’t do anything to give any sort of partial credit.
Guest User
Standard King Room
Stayed in Apr 2024
Business travelers
10 review
10.0/10
Outstanding
Posted on Aug 6, 2024
Very close to Moscone convention centre. Convenient for those attending conferences. Typical W style. Room is clean and quite big.
Guest User
Studio Suite With City View, Corner Room
Stayed in Oct 2023
Family
6 review
10.0/10
Outstanding
Posted on Dec 19, 2023
Great view on the corner room and great deal for the welcome bundle!
Christopher
Standard King Room
Stayed in Dec 2022
Solo travelers
27 review
9.5/10
Amazing
Posted on Jan 18, 2023
Overall a great urban hotel at which I’ve stayed a number of times. Despite not being a huge fan of the W brand (a bit too trendy as I age) the location and value are hard to beat.
The service is friendly and attentive; the rooms are nicely appointed—I appreciate the Nespresso machine and decent toiletries. The restaurant has good, fresh food for breakfast and friendly and efficient service.
On a stay last month I came down with Covid and ended up in my room for a week; the staff was very considerate about bringing deliveries and checking to make sure I had everything I needed. They would pack room service as “to-go” items but the food was still warm and tasty when it arrived, and with everything needed for a proper meal.
Note that some of the lower floor rooms don’t have much of a view beyond looking at the side of a building next door, so if that’s of importance make sure to books a higher category room.
BKT
Standard King Room
Stayed in Mar 2022
Solo travelers
58 review
10.0/10
Outstanding
Posted on Jun 7, 2022
good hotel nice location decent service friendly staff would go back
Sovicheanou
Standard King Room
Stayed in Apr 2022
Family
3 review
7.5/10
Posted on Jun 10, 2022
Nice place to stay. Middle of the town easy to go and come. Reasonable price when it’s on sale
sklan
Standard King Room
Stayed in May 2023
Solo travelers
4 review
8.0/10
Very Good
Posted on Jul 27, 2023
discovery package不错
Adam
Standard King Room
Stayed in Apr 2022
Solo travelers
1 review
9.0/10
Great
Posted on Jun 27, 2022
Nice hotel in a great location.
Small rooms
Nice bar and restaurant
Anonymous User
Standard King Room
Stayed in Jul 2024
Business travelers
63 review
8.0/10
Very Good
Posted on Sep 5, 2024
The location is convenient for attending the conference. I had planned to book other hotels before, but the price increased too much. After comparing the surrounding areas, I found that this hotel has a higher cost performance. It is still okay.
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Guest User
Standard King Room
Stayed in Dec 2024
Couples
3 review
9.5/10
Amazing
Posted on Feb 27, 2025
Although the counter is not big, the bed is very comfortable. Overall it is quite good. The location of the hotel is quite good and it doesn't feel dangerous. It is very close to moma and it is quite convenient to call a taxi. It is a good choice for first-time travelers to San Francisco
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Mndou
Standard King Room
Stayed in Nov 2023
Business travelers
2 review
2.0/10
Posted on Jan 2, 2024
Very bad, my car was parked in the parking lot and was towed away by a tow truck for no reason, and the hotel didn't even inform me! Never stay there again
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Guest User
Standard Double Room
Stayed in Apr 2023
Family
28 review
9.5/10
Amazing
Posted on Jun 24, 2023
When booking and paying room fees through the Ctrip platform, hotels sometimes charge additional fees such as city service fees, and the platform will clearly list additional conditions when booking. Like the platform! In the last two checkouts, I found that the hotel had duplicate bills. Although the customer service of Ctrip successfully returned the bills, I still saw the loopholes in the hotel management, which caused troubles for customers. I was not happy.
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Guest User
Standard King Room
Stayed in Oct 2023
Business travelers
10 review
10.0/10
Outstanding
Posted on Dec 8, 2023
It’s so convenient to have a meeting at the Convention and Exhibition Center! Because the price will be higher during the exhibition period. But it’s really OK to have a meeting! There are many restaurants nearby!
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TangbeiyanTina
Standard King Room
Stayed in Feb 2023
Family
2 review
9.5/10
Amazing
Posted on Apr 1, 2023
It is very close to Union Square, Golden Gate Bridge, and Jiuquhua Street. The price is reasonable. Recommended!