Ruili Holiday Inn Apartment (Fortune Plaza) Reviews

Response from Property: Dear customer, thank you for your review and welcome to visit us next time.

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Hello, since the opening, our hotel has strictly implemented the change of bedding for each guest, which is also basic. We attach great importance to your evaluation and investigate it. The surveillance of the corridor of the room you stayed in showed that the cleaning staff collected the linens at 11:03 on April 23, and at 11:25, the cleaning staff took out the clean linens from the car where the clean linens were placed and entered the room to lay them. In the afternoon of that day, you entered the room with several people in your group, and there were two pet dogs. At that time, you did not tell the front desk that the bedding in this room was not clean. At about 23 o'clock in the evening, you sent a video to the front desk saying that the bedding was not clean. For the problems reflected by the customers, the front desk staff will deal with them first and arrange for the cleaning staff to change them for you as soon as possible. Thank you very much for your understanding of the cleaning staff! We are very surprised that you complained to the platform after you checked out on the 24th because the bedding made you dissatisfied with the accommodation experience and needed a discount and cash back. You can fully reflect your such needs to us or the platform when you find the problem on the 23rd, and we will solve it immediately, but you make this request again after checking in and leaving the hotel. You said that you are also a hotel owner, so you should be very clear about the unreasonableness of this operation, right?

Response from Property: Hello, I am very sorry that we did not bring you a satisfactory stay experience. Hygiene issues have always been our most stringent concern. It should be that the cleaning staff on duty on National Day neglected to rush to the room. We have punished the staff on duty. We are deeply sorry for the stains on the bedding. We immediately checked the chat records with you. You only talked about the stains on the bedding, and did not tell us about the hygiene problems of the bed and pillow. We arranged to replace the bedding as soon as possible. In the rainy season in Ruili, we kill insects every month, but it is still inevitable. Thank you very much for your comments. We will learn from the lessons and strengthen management. I wish you all the best!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!