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Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(146)
Positive reviews(136)
Reviews with photos/video(17)
Clean and tidy(14)
Awesome stay(10)
Friendly staff(10)
Delicious breakfast(9)
Too noisy(8)
Classy environment(4)
Negative reviews(10)
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Jan 30, 2025
卫生:ok
环境:ok
服务:ok
设施:ok
Response from Property: 尊敬的賓客您好;您的好評就像強心針,讓我充滿了活力!謝謝您的鼓勵,我們會更加努力的!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Business travelers
61 review
3.0/5
Posted on Oct 7, 2024
The room is not particularly big. Although it has been renovated, the facilities are average. The breakfast is getting worse and worse. There are very few varieties. Many of them are pre-made. The service attitude at the front desk is not good. The promised invoice was not issued on time and I kept looking for it. The reason was that the bill amount was inconsistent with the invoice when checking out. The front desk kept saying that this was the only way to go and there was nothing I could do. I was really speechless.
Original TextTranslated by Google
Response from Property: Hello dear guests: Xindu Hotel would like to extend its sincere greetings to you! Thank you for staying at Xindu Hotel and giving me your feedback. Please believe that we value and cherish every opinion left by every guest. The problem you encountered has been taken seriously by the hotel. The hotel management team is carefully reviewing and improving it. I believe that when you come back again in the near future You can experience more considerate and meticulous service. Thank you again for your support and feedback. All the staff of Xindu Hotel warmly look forward to your visit again with your family and friends! Sincerely!
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Business travelers
178 review
5.0/5
Outstanding
Posted on May 4, 2024
An old hotel, some facilities are a bit old, some areas are being renovated, but it's still a good stay. The breakfast was very rich, but unfortunately there was no local specialty such as glutinous rice and lard cake.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the inconvenience caused to you. We understand your disappointment with the outdated facilities in our hotel. Our facility does have a lot of history and we are working hard to make the necessary repairs and upgrades. Thank you for your feedback and for giving us a five star rating. This gives us unlimited motivation. We will continue to work hard to improve our service quality and look forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Travel with friends
18 review
4.7/5
Amazing
Posted on Mar 24, 2024
The room facilities are clean and the waiter is very friendly. The infrastructure is complete, but parking is not very convenient.
Original TextTranslated by Google
Response from Property: Thank you for your generous praise. May you shine like a star and not be alone. With your support, we will continue to work hard to create better quality services!
지호아빠
Executive Double Room
Stayed in Jun 2024
Business travelers
18 review
1.7/5
Posted on Jul 5, 2024
It's really the worst. Even though I can't speak Chinese, they keep knocking on the door and cussing in Chinese, the air conditioner in the room is broken, they make a lot of noise in the hallway all night, and they start banging on the floor early in the morning saying they're doing interior construction. It's so annoying that I could explode.
Original TextTranslated by Google
Response from Property: Hello, I'm sorry for the bad experience you had. When checking in, it was mentioned that we are renovating and we have also offered you a discount on the room rate. Thank you for your valuable feedback. We will make reasonable adjustments accordingly
hydey
Executive 2-bed Room
Stayed in Feb 2024
Other
5 review
1.0/5
Posted on Mar 18, 2024
The construction environment outside is very noisy, the sound insulation is very poor, and the air conditioner cannot be turned on in such a hot weather. Checking out was also very frustrating, overall very poor.
Original TextTranslated by Google
Response from Property: Dear guest: We deeply regret that your stay experience did not meet your expectations. Your feedback is the best guide to our services. We will make corresponding adjustments based on your suggestions to ensure that we can better serve you in the future.
Guest User
Executive 2-bed Room
Stayed in Sep 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Very very classic hotel👍
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for taking time out of your busy schedule to share your stay experience. The gold and silver awards are not as good as your praise. We are very excited to receive your five-star praise. Your satisfaction is our motivation to move forward. Looking forward to your visit again!
Guest User
Executive Double Room
Stayed in Nov 2022
Business travelers
24 review
2.7/5
Posted on Dec 11, 2022
When I wanted to check in, I inquired about the price. The quote was more expensive than Ctrip's, so I told Ctrip to book it. The front desk said that the business king room I wanted was not available. I said that Ctrip showed that it was available, but the front desk said that it would be turned off. I don't know if it really is not available. , or deliberately closed it in order to sell my high-priced house. This is the first time I have encountered this situation. The hotel is a bit old and the service attitude is poor. They said it was going to be renovated. I chose this hotel because it is close to nearby workplaces. I think it is not worth the price.
Original TextTranslated by Google
Response from Property: We are very sorry to have brought you an unpleasant experience and we are deeply sorry for your experience during your stay! Your valuable opinions are very important to us. We will inform relevant departments of your opinions to improve service quality. If you come here next time, we hope to book this hotel again and give us a chance to apologize. welcome next time!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2023
Business travelers
2 review
2.2/5
Posted on May 30, 2023
There are banquet halls upstairs and downstairs. The corridors are very noisy. You have to wait for about 20 minutes for the elevator. The surrounding environment is very poor. The service is equivalent to a guest house in the 1980s.
Original TextTranslated by Google
Response from Property: We are very sorry to have brought you an unpleasant experience and we are deeply sorry for your experience during your stay! Your valuable opinions are very important to us. We will inform relevant departments of your opinions to improve service quality. If you come here next time, we hope to book this hotel again and give us a chance to apologize. welcome next time!
Response from Property: 尊敬的賓客您好:我想對您抽出寶貴的時間給予我們的反饋表示衷心的感謝。我們非常重視每一位客人的意見和體驗,您的反饋是我們改進服務質量、提升顧客滿意度的寶貴動力。對於您在服務方面遇到的不滿和差評,我們深感抱歉。我們明白這次經歷沒有達到您的期望,這是我們的失誤,也是我們需要立即改進的地方。針對您提到的問題我們內部已經進行詳細的核查,並分析了可能的原因。我們承認在具體環境/服務細節上存在不足,這確實是不應該發生的。我們會立即採取措施加強員工的培訓,提升服務意識和專業的水平。我們非常希望能有機會彌補這次給您帶來不便。讓我們有機會用實際行動證明我們的改變和進步。請您通過聯繫電話或在線平台與我們聯繫以便溝通,再次對您的理解和支持表示衷心的感謝,也期待在未來的日子裏,能為您提供更加優質滿意的服務。
Guest User
Executive Double Room
Stayed in Jun 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on Aug 25, 2024
好的酒店 新裝修
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Response from Property: 尊敬的賓客您好:感謝您對新都大酒店的信賴,每個城市都有讓人惦記的理由,每個酒店都有她們温馨的回憶,希望瑞安新都大酒店會是您回憶裏最温馨最獨特的那個,歡迎您在回來體驗。祝您生活愉快!
지호아빠
Executive Double Room
Stayed in Apr 2024
Business travelers
18 review
3.2/5
Posted on May 30, 2024
이전보다 많이 좋아진듯, 공사 소음은 약간 들리고 위층에서 매일 의자나 가구 끌어내는 소리 빼고는 괜찮았음.직원들의 영어소통이 필요함
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Response from Property: 尊敬的賓客您好:非常感謝您與我們分享了您的入住感受並給我們的工作提出寶貴的意見和建議,我們蔣及時做出改進,此次沒能給您帶來美好入住旅行。真誠跟您抱歉,期待下次能夠全都補上(要給我們機會哦)我們在努力,期待您的見證:祝君一切順利!
Response from Property: 尊敬的賓客您好:感謝您的鼓勵和肯定,很高興您選擇我們新都大酒店,看到您的評價小的頓時呆懵了。酒店地處塘下繁華地段,有着都市的熱鬧和方便。酒店自助早餐品種豐富。美味可口,家,是避風的港灣,温馨的小窩,是温暖身心的有愛才是家,酒店一直希望會用自己的貼心和暖心成為您心中的那個家外之家。期待您的下次回家!
Guest User
Deluxe Double Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 16, 2023
雖然核實入住有點誤差,但還是比較滿意。客户反應前台服務態度很好,下次還會繼續光臨。
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Response from Property: 尊敬的賓客您好:非常榮幸的獲得您的好評,新都酒店將始終如一的保持優質的入住環境。温暖如家的貼心服務,期待您的再次光臨,祝您生活愉快!