Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.8
Service9.2
Cleanliness9.1
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All reviews(101)
Positive reviews(24)
Reviews with photos/video(8)
Awesome stay(6)
Tasty dinner(4)
Negative reviews(1)
Guest User
Annex Wetlands Side Japanese Western Style Room With Open-air Sulfur Hot Spring Bath
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 17, 2025
Great service by the staff, beautiful location, the food for breakfast was excellent! Food outside the hotel take a walk and fills up quickly so it's recommended you take the meal option. Also, if you have full sleeve tattoos that can't be covered up, the Annex building is a great option for you, as many rooms have a private onsen.
Anonymous User
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in Apr 2024
Traveling with friends
17 review
10/10
Outstanding
Posted on May 22, 2024
Super value for money. The ryokan is right next to a bus stop and convenient store. The room has private bath with nice view. Dinner and breakfast were delicious. Will come back.
Guest User
Mountain Side Japanese and Western Style Room (Annex)
Stayed in Feb 2024
Traveling with friends
14 review
7.0/10
Posted on Mar 25, 2024
Downside: this Onsen resort are really so-so, the view of the room are basically block and the room space are not big but not small, so this may not the best choice of this price range.
Upside: The dinner is stunning and super good and the staff are very polite and u only have a minute walk to the bus stop and convenience store.
WongStephanie
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in Jan 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Feb 23, 2025
First time staying here. Convenient transportation. You can take the express bus from Shinjuku to the bus stop in front of the hotel. The environment is beautiful and quiet. There are convenience stores nearby. The bus stop is very convenient to the surrounding attractions.
Breakfast and dinner are mainly Japanese cuisine, very rich! ! The staff are friendly and polite, super nice people🥹
I will choose here next time I come
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Ziyu
[Annex]Moutainside Japanese Style Room With Private Open-Air Bath
Stayed in Nov 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Dec 22, 2024
The food is delicious. There is a free drink bar. The supermarket next door is currently under renovation.
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Anonymous User
[Mainbuilding]Japanese Style Room with Private Open-Air Bath
Stayed in Nov 2024
Family
11 review
8.0/10
Very Good
Posted on Dec 19, 2024
Overall the room and hotel area was clean. Dinner was not bad either. The independent bath in the house is really convenient and comfortable.
Most of the staff can also communicate in English, making the check-in process smooth.
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Sui Hong
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in May 2024
Couple
5 review
9.5/10
Amazing
Posted on Jun 2, 2024
The location is next to a convenience store, so it is absolutely convenient to buy late night snacks. There is a self-service drink next to the front desk, as well as a microwave and tableware for use. Unfortunately, there is no lift, which may be inconvenient for the elderly or those with heavy luggage.
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Sanhuahuahua
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in Nov 2023
Traveling with friends
9 review
10/10
Outstanding
Posted on Dec 11, 2023
We’ll be in Sengokuhara at 6 o’clock, and you can get there by mountain bus. Each room has an open-air hot spring, which is very comfortable to soak in at night. The breakfast and dinner provided by the hotel are also very rich, and overall I am very satisfied.
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Yinuozhiming
[Annex]Moutainside Japanese Style Room With Private Open-Air Bath
Stayed in Apr 2024
Business traveler
190 review
8.0/10
Very Good
Posted on May 27, 2024
It's OK. There is a bath in the room, not a hot spring. If you want to take a hot spring bath, you have to go outside. The dinner is quite ordinary.
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NITEN OSAWA
【 Annex 】 Moutainside Japanese Style Room with Private Open-Air Bath
Stayed in Apr 2024
Couple
1 review
5.5/10
Posted on May 12, 2024
The layout of key areas of the facility was stressful.
The food was disappointing as it reminded me of a typical inn rather than a relaxed atmosphere.
The food was colorful and lacking consistency, and it was very salty and chemically flavored.
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AT
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in May 2025
Couple
2 review
7.5/10
Posted on Jun 3, 2025
The rice was delicious.
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Guest User
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 31, 2025
Very clean and hygienic
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Guest User
【 Mainbuilding 】 Japanese Style Room with Private Open-Air Bath
Stayed in Feb 2024
Family
4 review
10/10
Outstanding
Posted on May 15, 2024
The private bath is very comfortable and the bath is larger than expected. The food is very unique and the portions are large. The service staff is very enthusiastic and there are also people who can provide Chinese services.
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Anonymous User
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in Dec 2023
Solo traveler
4 review
7.5/10
Posted on Jan 26, 2024
If you don’t like Japanese food, it’s best not to go. I almost vomited after dinner... I don’t know why the indoor air conditioning is not powerful. I was originally just interested in the style and supporting conditions of the room, but later I decided to spend more than a thousand yuan to soak in the mountains. It was not interesting to stay one night. The front desk finally gave me a pack of special noodles. After checking out of the room, I ran back to Tokyo. Hakone is still not suitable for me.
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cenli2366
【Mainbuilding】Japanese twin style room with private open-air bath
Stayed in Jun 2024
Traveling with friends
26 review
10/10
Outstanding
Posted on Aug 20, 2024
The room has a hot spring which is very convenient