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Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1770)
Positive reviews(1761)
Reviews with photos/video(318)
Friendly front desk staff(282)
Delicious breakfast(249)
Classy environment(188)
Large rooms(86)
Luxurious(19)
Delicious buffet(18)
Loved the night views(8)
Nice bathtub(7)
Negative reviews(5)
Guest User
Deluxe Themed Room - Garden-View
Stayed in feb 2024
Couples
2 review
3.7/5
Posted on 24 feb 2024
Location is closed to the suburbs and you need to call a taxi or drive to anywhere. The room is very clean but service is just so so and sometimes I had to call the front desk a couple times to clean the room. Breakfast is pretty good. Overall its not bad.
Response from Property: Dear guest, thank you for your comments! We regret that we did not leave "perfect" in your heart, and appreciate your tolerance! We hope to have the opportunity to serve you better in the near future!
Guest User
Kaiyuan Twin Room
Stayed in set 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 23 set 2024
The Kaiyuan restaurant in Rugao is good in all aspects. It responds immediately to requests. Sunny helps to book the buffet. The taste is good. The room arranged has good lighting and the bed is very comfortable. I asked the front desk and said it was from Meng Lily.
Original TextTranslated by Google
Response from Property: ❤Dear Guest❤: Thank you for choosing to stay at our Rugao Kaiyuan Hotel and giving us such a positive review! We are very happy to know that you are satisfied with the first-class service, and special thanks for mentioning Sunny's enthusiastic help. It is our honor to be able to book a buffet that satisfies you and arrange a room with good lighting for you. The Dream Lily mattresses we use are truly designed to ensure that every guest has the most comfortable sleep possible. Looking forward to your visit again!
Yongaicheng
Kaiyuan Twin Room
Stayed in lug 2024
Other
8 review
5.0/5
Outstanding
Posted on 28 lug 2024
I suddenly wanted to see the Water Painting Garden and taste the delicious food in Rugao. I came from Shanghai and after repeated comparisons, I finally chose the Kaiyuan Mingdu Hotel instead of another newly opened five-star hotel. I like the sense of history. Facts There is no wrong choice. The hotel lobby is very impressive and the hygiene is very good. The room hygiene details are very good. The scenery outside the window is also good. From the room I stayed in, I saw a small river. It felt like the hotel. The environment is elegant, the breakfast buffet is of good quality, with local characteristics and a rich variety of food. It is not far from the historical district and Shui Hui Garden. The photo below was taken at Shui Hui Garden.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! I am very happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! We welcome you to come back and experience it again. I wish you a happy life. !
vina
Deluxe Garden-view Twin Room
Stayed in lug 2024
Other
52 review
4.5/5
Great
Posted on 7 lug 2024
This was the worst stay ever:
When I arrived at the hotel and checked in at the front desk, he asked me to join the membership. He actually said that I should not book with Ctrip in the future and just download the hotel PAA directly. My response: I only trust Ctrip!
When I took the room card and prepared to check into 1803, I found that the product was wrong. It was not the deluxe garden view room I booked in advance, and there was no swimming pool in the room. When I returned to the front desk to question, the response was that there were few rooms with a bathtub. Can't we check in according to the guest's reservation requirements? Unfortunately, the front desk was extremely reluctant to change me to room 1816 (which was consistent with the booked room).
Dining on the second floor at noon, the waiter also persuaded me to join the party when ordering...
Wow, are all the hotel staff selling: urging every guest to join the club, buy a package...
Why can't we focus on employee quality and improve service quality? ? ?
At about 4:30 in the afternoon, the waiter knocked on the door and opened the door to see a new face. The waiter held a bucket of Rugao specialties and said it was for tasting, but he politely refused...
The environment of the hotel is very good. The scenery across the road from the main entrance is very beautiful. The buffet in the evening is also very rich and the price is reasonable. Although I haven't tasted the breakfast, I guess it can't be wrong.
It is worth noting: Even if you have a task, you must also pay attention to the methods and methods. After all, the words and deeds of the front desk represent the image of the hotel...
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Kaiyuan Mingdu Hotel Rugao and taking the time to share your stay experience with us. We are sorry that we could not provide you with a flawless experience during your stay. We are very concerned about the issues you mentioned about this stay, and have immediately reported them to the relevant departments for continued follow-up and improvement. We hope you can experience our progress during your next stay, and we will wholeheartedly provide you with Thank you for your service and wish you a happy life!
Guest User
Kaiyuan Twin Room
Stayed in mag 2024
Family
26 review
5.0/5
Outstanding
Posted on 3 mag 2024
The room is spacious and comfortable, the hardware configuration is reasonable and convenient, the hotel service is also very good, proactive and enthusiastic, and responsive. The breakfast buffet is very rich and delicious. There are also many books about Rugao's cultural history in the room. Parking and travel are also very convenient. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Rugao Chengkai New Century Grand Hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Rugao Chengkai New Century Grand Hotel sincerely looks forward to your next visit! Wish you all the best!
Guest User
Guestroom (Double bed)
Stayed in apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 3 mag 2024
The breakfast is unique and the service is upgraded. When I go to the small town, I basically choose between the two hotels, but now I prefer the Kaiyuan Mingdu, which has high cost performance and local characteristics. Especially the panshui noodles and buckwheat cakes for breakfast. The snack booth even has crispy slices and Dongtang, which is really Rugao.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Rugao Chengkai New Century Grand Hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Rugao Chengkai New Century Grand Hotel sincerely looks forward to your next visit! Wish you all the best!
Guest User
Guestroom (Double bed)
Stayed in apr 2024
Couples
102 review
5.0/5
Outstanding
Posted on 12 apr 2024
It was my first time to visit Rugao. After repeated comparisons on the platform, I finally chose Kaiyuan Mingdu Hotel. I stayed for four nights and had a very good experience! Very satisfied! The hotel lobby is tall and classy, the service staff is warm and polite, and the first impression is excellent. The front desk is very friendly and upgraded to a deluxe king-size bed room on a high floor for free. The room is large, spacious and bright. There is a double sofa and a small bar. The bathroom is super large, with a large bathtub and dry and wet separation. The bedding and bedding are extremely comfortable and help you sleep well. Happy fruit and yogurt are provided. The breakfast is very rich and distinctive. There are many traditional Rugao delicacies: oil residue/skim meat, tea dried, crackers, non-legacy Dongtang, fish soup noodles, panshui noodles, Huoxiang dumplings, cornmeal porridge, etc. The Huaiyang Fubao soft pocket in the Chinese restaurant is delicious and has a large portion. The waitress is very nice and sincerely considerate of the guests. On the first day, because there were a lot of leftovers from lunch, I wanted to take the tableware to the guest room to eat at night. The waiter met our requirements and sealed it with plastic wrap and helped to deliver it to the guest room on the 16th floor with a cart. I was really touched and touched. I give a thumbs up and thank you again! We were treated to an extended check-out time of 2pm, which was really heartwarming. The beauties at the front desk greeted us with a smile every day and took the initiative to help press the elevator. The cleaning lady worked diligently and meticulously, and responded to every request. The uncle at the door took the initiative to hold an umbrella for us and load our luggage on rainy days. The biggest satisfaction of our 5-day and 4-night stay was that the service was very good! This is the highlight and the feature. Details determine the height! I strongly recommend New Century Grand Hotel to Rugao!
Original TextTranslated by Google
6/12
Response from Property: Dear guest, thank you for choosing to stay at Rugao Chengkai New Century Grand Hotel. Thank you very much for your praise for the hotel's location, hygiene and service quality. The hotel is strategically located, adjacent to Wuyue Plaza and Wanda Plaza, with complete surrounding facilities and everything you need for eating, drinking and having fun. At the same time, the restaurant in the hotel provides high-quality catering services. I look forward to your next visit. Welcome to visit again!
Guest User
Guestroom (Double bed)
Stayed in apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on 21 apr 2024
The hotel is located in a very good location, surrounded by parks, stadiums, and Wanda. Looking out the window, you can see large trees (parks) and the lakeside. There is little traffic around, and it is very quiet. The bed in the hotel is very good, and I fell asleep as soon as I touched the pillow. Xiao Wang, who checked me in, was very serious and responsible. He helped me add a breakfast and told me about the fun places around. It was great! The hotel's parking lot is very large, and it is the first choice for those who like to drive and like quietness.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Rugao Chengkai New Century Grand Hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Rugao Chengkai New Century Grand Hotel sincerely looks forward to your next visit! Wish you all the best!
Jinhaiyangchuanbo
Kaiyuan Twin Room
Stayed in apr 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on 21 apr 2024
I went to Rugao Olympic Sports Center to watch a football match yesterday and chose this hotel. The hotel is in a very good location, a 10-minute walk from the stadium and diagonally opposite Wuyue Plaza. I got up in the morning and ran in the park opposite the hotel. It was perfect. The hotel service is very good and the service staff is very enthusiastic! I will come again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Rugao Chengkai New Century Grand Hotel! Gold and silver awards are not as good as your praise, and gold and silver cups are not as good as your reputation. We will not let you down! Rugao Chengkai New Century Grand Hotel sincerely looks forward to your next visit! Wish you all the best!
Suxinrufeng
Kaiyuan Twin Room
Stayed in apr 2024
Other
25 review
5.0/5
Outstanding
Posted on 13 apr 2024
I came to your hotel with my 89-year-old mother to enjoy a three-day and two-night hotel tour. Two days in advance, I received a call from the hotel's beautiful lady Sun Ji, who asked about our needs and helped us enthusiastically. When we arrived at the hotel that day, Xiao Sun had already confirmed the floor according to our requirements, upgraded the room type for us, prepared non-slip slippers, and distributed welcome fruits. She ran back and forth to the 16th floor several times to provide us with convenience. I am really grateful. The hotel's sanitation work is great, and the floor attendants are all enthusiastic and responsible. There is no flaw in the room we are in. The morning is great. This trip is a perfect experience. I would like to thank the hotel and Xiao Sun for serving us.
Original TextTranslated by Google
Response from Property: Thank you for your generous gift of five little stars. May you shine like a star and not be alone. With your support, we will continue to work hard!
Guest User
Kaiyuan Twin Room
Stayed in apr 2024
Family
19 review
5.0/5
Outstanding
Posted on 5 apr 2024
I took my kids back to my hometown to visit the graves during the Qingming Festival. I booked Kaiyuan and it was beyond my expectations. The service and environment were very good, and they also gave me green rice dumplings!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Rugao Chengkai New Century Grand Hotel will be the warmest and most unique one in your memory! Come back to Rugao Chengkai New Century Grand Hotel often, and wish you well!
Guest User
Deluxe Garden-view Double Room
Stayed in apr 2024
Other
1 review
5.0/5
Outstanding
Posted on 4 apr 2024
The service at Kaiyuan Hotel is as good as ever. Xiaomao is very warm and thoughtful. The experience is very good👍
Original TextTranslated by Google
Response from Property: Dear distinguished guests: Every city has its own reasons for people to miss, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Rugao Chengkai New Century Grand Hotel will be the warmest and most unique one in your memory. I am very happy to bring you a good time on your trip. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. Rugao Chengkai New Century Grand Hotel is eagerly looking forward to your visit again and wishing you a happy life.
Guest User
Kaiyuan Twin Room
Stayed in apr 2024
Family
23 review
5.0/5
Outstanding
Posted on 4 apr 2024
The room is clean and comfortable, and the front desk is warm and thoughtful
Original TextTranslated by Google
Response from Property: Dear distinguished guests: Every city has its own reasons for people to miss, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Rugao Chengkai New Century Grand Hotel will be the warmest and most unique one in your memory. I am very happy to bring you a good time on your trip. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. Rugao Chengkai New Century Grand Hotel is eagerly looking forward to your visit again and wishing you a happy life.
Guest User
Guestroom (Double bed)
Stayed in feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 4 mar 2024
This is my first time staying at Kaiyuan Hotel. I was not disappointed with the high online reviews. The entire hotel staff was very enthusiastic, smiling and polite. The room was upgraded. After Xiao Hu, a hotel staff member, knew that I had a stiff neck, he arranged a buckwheat pillow for me and prepared large non-slip slippers for my family. I have to sigh that the hotels in Rugao are now doing so well. There are many varieties of breakfast with Rugao characteristics. It is the first choice in Rugao
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! We will continue to maintain the excellent accommodation environment and considerate service, so that you can feel the warmth of home. We look forward to your visit again and wish you a happy life full of joy!
Guest User
Kaiyuan Twin Room
Stayed in feb 2024
Family
5 review
3.0/5
Posted on 28 feb 2024
After reading the reviews, I was looking forward to staying here. I was quite satisfied with the room. I found the pillow was like this when I went to bed at night. I don't understand why such a pillow is still in use. The water in the bathtub was not very hot. The next day's breakfast, the omelet was always cold. I took it twice and it was cold. The stay was average.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at our hotel. We express our sincerest apologies for any problems that occurred during your stay. If you find anything unsatisfactory during your stay, we hope you can point it out in time. It is your supervision and guidance that enables us to continuously improve. We look forward to presenting you with a better stay experience in the future. I wish you a happy life and look forward to your next visit!