Hotels near James River Park Pony Pasture, Richmond

Location can also

this hotel has amazing employees I want to first give a HUGE praise ✨Octavia✨ for her amazing customer service she went above and beyond i called and asked if i was okay where i parked because i had parked on the street the night before which was a weekend where u ddont have to pay and you dont have to worry about the time till the weekdays and the night staff told me i was fine till morning but i forgot to ask when i would have to move it so when i called down in the morning to ask when ot if i had to move my car and octavia answered and she immediately helped me and asked me where my car is and what it looked like so she could step out and make sure it wasnt towed or ticketed and to see if im in a spot that i need move out of because i might get towed which i didnt even have to ask her to do any of that she just immediately dropped everything she was doing to help me even after i told her she really doesnt have to do all that i can come check for myself if it is towed or ticketed but she said she was perfectly fine w helping me and could quickly make sure my car did need to be moved in case it didnt need to be. she insisted it was no problem and she was happy to help so she went out and checked and told me my car was not towed or ticketed and told me that i am in a tow zone and gave me detailed instructions of where the parking garage is so i dont get towed. she truly went above and beyond with helping me, She gave me the most memerable and helpful customer service i have had any where in a very long time and definitely the best hotel front desk customer service but also Michael at the front desk as well was quite helpful and gave me a late check out that an employee the night before said the latest was 2pm but michael made sure i was a memember before informing me how late of check out i can get which im guesss the other employee didnt do because he informed me memembers latest checkouts are at 4pm and he went ahead and fixed that and made me 2 new keycards super promptly and even after i said i only needed one and changed my min when i was about to walk away i asked if i could get another if it wasnt too much to ask and he was so nice and said it was no problem at all and made the second key in seconds no pun intended! so i just want to give a big shout out and thank you to both Octavia and Michael at the Delta front desk (on the morning of october 3rd ) for being so kind patient and helpful it brightened my day and their smiles were infectious💗

The hotel is in a good location

Traveling through Richmond and this place was listed on the highway, we figured it would be perfect. It wasn't actually on the highway - but close enough. No connecting rooms available - so we all had to squish into a suite (family of 5) There were enough beds but it just felt cramped. The hotel needs an update. The pool was closed - under maintenance - fine by us, but if you want a pool don't go here. The vibe was just old and a bit creepy. Hard to describe, the couch was material and pleather - really old feeling. I needed another shower after staying here. The TV didn't work well - very few channels. Breakfast was fine - nothing special. Checkout was at noon which we loved because we liked having a lazy morning. So just a Meh hotel. served it's purpose but wouldn't recommend as a must stay!

My son and I stopped at Springhill Suites on our way from Georgia to New Jersey. We enjoyed the pool and spa. We had a great night sleep. Ceecee welcomed us to Breakfast (sausage, oatmeal and my son's favorite AppleJacks cereal). So many friendly and smiling faces. Overall great hotel to stay at and we would highly recommend you stay here when traveling into Virginia.

I cannot express how friendly and supportive the staff was and how helpful they were in making our experience wonderful! Bravo Zulu to the entire team. Loved our experience! We will come back soon! Would recommend to anyone.

After a long drive, I was greeted with warm hospitality from Mark. He answered all of my questions about the local hospital and made sure I had everything to make my stay comfortable. Would definitely recommend this hotel for cleanliness and super nice people!

Didn't feel safe. Room was nice, , great shower/pressure. Asked about doors and they said they have security monitoring....never saw anyone and management didn't seem concerned that they didn't lock. Once I went to front desk at 7:30 am and the clerk was asleep in in his chair. Maids have kids that run up and down hall. Will find a different hotel if we go to Richmond again.

Stayed here the night before a very early flight out of RIC. The young lady at the front desk seemed very confused when we arrived. We had checked in through the app ahead of time, and only needed to pick up our key. At first she couldn't find our reservation in the system. When I told her we had checked in online, she eventually found A key in a box on the side. We went to the room, unloaded our stuff, then were going out for dinner. I noticed the name written on the back of our room card sleeve was not mine. So I stopped again at the desk....and turns out she had given us the wrong room key, so we were in the wrong room. She didn't really know how to fix that and her response was basically ”oh well”. Fortunately I kept pressing to get it corrected, and the Manager finally came over and made the change. Luckily, no other guests showed up that night in our room, thinking it was theirs.