The Berkeley Hotel

There was no trashcan in my room and there's no parking but, otherwise, this place was fantastic! The rooms are modern and cozy. Would definitely stay again.

Cute little hotel - my room which was a nice king was clean but dark - even with all lights on and shades open.  The closet was stuck shut but I didn’t need one so no big deal.  Very comfortable beds.

I stayed at the Berkeley Hotel during Virginia’s inauguration weekend, when the hotel was understandably very busy and fast-paced. Even in the middle of the heightened activity, Noah at the front desk stood out for his exceptional service. From my very first phone call to confirm my reservation through checkout, Noah was consistently warm, professional, and attentive. Despite the hectic environment, he handled every interaction with calm confidence and genuine care. When I had questions about safely storing my belongings after checkout, he immediately stepped in and made the process seamless and completely stress-free. Whether it was something small—like providing a pen—or more involved, such as giving clear directions and answering questions, Noah was unfailingly courteous, polished, and helpful. His steady presence during such a high-volume weekend truly made a difference and played a meaningful role in making my stay so positive. I also want to note that the rest of the Berkeley Hotel staff demonstrated the same level of professionalism and courtesy, which speaks volumes about the hotel’s culture and leadership. Highly recommend the Berkeley Hotel, especially during major events—and special thanks to Noah for outstanding service.

The room was not well cleaned. There was a sticky substance on the table next to the bed. The bathtub had mold in the corners. There was a broken glass in the one functional elevator. We notified the front desk. It was still there several hours later. Since the hotel is only 5 stories, all of the rooms are very close to the road, which stays busy with loud trucks late into the night. I understand the hotel is undergoing some much needed renovations, but the problems we experienced were unrelated to that. I really don’t understand how this place is rated amongst TripAdvisor’s best hotels in Richmond. I won’t be using TripAdvisor again to choose a hotel.

We had such a great stay at The Berkeley in Richmond VA. The customer service was amazing and Noah and Sarah at the front desk were super friendly, professional, and really made us feel welcome. The lady who worked the evenings was also so kind and helpful (sorry we didn’t catch your name!). The rooms are newly renovated, spacious, and beautifully done with modern touches that make them super comfy and relaxing. Everything felt fresh and clean. The location couldn’t be better. It’s right on a cool street with tons of great restaurants and pubs just steps away. It was a great experience despite the current renovations. We’ll definitely be back!