Mercure Johannesburg Randburg Hotel Reviews

Not good service and customer relations

Amazing 

The hotel was unexpectedly good. When my colleague arrived, he was very happy and told me how good it was. I will book it again next time I go on a business trip.

I stayed there for a week and the breakfast was good and they were friendly. However, they did not provide free water, and there were a lot of students there, so it was very noisy in the evening.

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The Mercure Randburg is officially our new place to stay when in joburg! The Facilities are nice and clean even the deco,colours are minimalistic. Security is perfect! The hotel is right next to the Malls, you can literally just leave your car and walk to the mall for shopping! They have a small garden area, great for relaxing time out of your room. Most of all customer service is top notch! A big thank you to Mr Thabo & Mr Lesedi, Mr Thato! They just went out of their way to make our stay comfortable and were very patient, as I had very specific needs for my room! and they helped us with other information we needed about the area!

Staff was amazing. They were kind and friendly. The rooms are clean and smelling amazing. I am very happy with the service.

Located 40 minutes from OR Tambo International Airport. During our stay, the elevators were out of order so you have to haul your stuff up and down the stairs. Rooms are grotty and need a total renovation. Air con makes strange annoying ticking sound all the time. This was a one time stay.

The Mercure Hotel in Randburg is our go-to hotel in Johannesburg. Excellent customer service and comfortable rooms. It's also conveniently located at the new Ferndale on Republic shopping center, where there are great shopping and dining options.