Royal Halong Hotel

Royal Halong Hotel Reviews

Royal Halong Hotel

Bãi Cháy, Thành phố, Ha Long, Quang Ninh Province, VietnamView Hotel Details
Royal Halong Hotel
Royal Halong HotelRoyal Halong HotelRoyal Halong Hotel
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Royal Halong Hotel Guest Reviews

4.3/5
Very Good
61 review
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(61)
Positive reviews(50)
Reviews with photos/video(17)
Awesome stay(10)
Friendly staff(9)
Awesome rooms(7)
Delicious breakfast(5)
Negative reviews(4)
Kai xian 88
Deluxe Villa Twin Room
Stayed in Jun 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 8, 2023
It is awesome and nice to stay In. Worth giving it a try and enjoy the room stay.
Guest User
Deluxe Villa Twin Room
Stayed in Aug 2023
Couples
5 review
2.2/5
Posted on Sep 4, 2023
I have to say that I was very disappointed with my stay at the ‘five-star’ Royal Halong. We stayed at the ‘deluxe’ villas. Let’s first talk about the state of the property. It isn’t good. There was mould on some of the walls. The buildings looked degraded like they hadn’t been cared for for many years. Definitely far away from their peak. The staff were lacking. Computer says no was the mentality of most. English is also very limited. Though some, like the cleaners, we’re friendlier. Little things like being told we weren’t allowed clean towels. Even exchanging our old ones. Guests are only allowed one each per day. This is a ‘five-star’ hotel remember. I’ve had clean towels given with pleasure at two star hotels. Though the worst thing was that the advert is basically a lie. Those staying in the villas don’t have access to most of the facilities. We couldn’t use the spa, indoor pool, gym etc etc. This wasn’t stated at all until we checked in. We were very disappointed by this. There were however some good things. The breakfast buffet was decent. The location is quite good. The grounds are nice. The outdoor pool is quite big and suitable for swimming (if not quite as clean as we would have liked). Definitely the worst hotel of our stay in Vietnam. You could do worse, but you could do a lot better.
Annisa Ali
Deluxe Villa Twin Room
Stayed in May 2022
Travel with friends
12 review
4.0/5
Very Good
Posted on Aug 2, 2022
Good location. Friendly staff. Big room and clean. Great pool
Kao mu tsun
Premium King Room Non smoking
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 11, 2024
This is an old hotel; but the rooms and facilities are well maintained; it is easy to communicate with Chinese service staff, and the breakfast is okay; you can eat for free in the casino before, but now you have to pay This is a bit exaggerated. You can consider another Wincham, where you can drink and eat fruit plates. Like it
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Response from Property: Hello VIP! Thanks for your great review and sharing your opinion! We are pleased to hear that you were satisfied with the quality of your room, facilities, breakfast, and communication with the staff. We will note your feedback regarding the casino's food and beverage policies and will consider improving the guest experience. We hope to have the opportunity to welcome you again in the future! Sincerely! Hotel Management Department
Hemosooj
Premium King Room Non smoking
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 7, 2024
하롱베이가 보이는 전망 좋은 호텔입니다. 5성급 호텔이며, 카지노가 같이 있습니다. 3층의 실내수영장, 헬스장 이용하기도 아주 좋습니다. 도심가에서 조금 떨어져 있지만 걷기 용이한 거리 입니다. 호텔. 규모도 상당히 큽니다.
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6/8
Response from Property: Dear valued guests, Warm greetings from Royal Halong Hotel. Thank you for your kind words about our hotel! We are glad to know that you enjoyed the beautiful view of Halong Bay, the facilities such as the indoor swimming pool and gym, and the spacious space of our hotel. We hope to see you again in the future! Best regards. Hotel Management
Xintianshizhiyi
Premium Twin Room Non smoking
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The first stop in Vietnam, very good. First of all, the front desk guy (Xin) communicates smoothly in Chinese, and he is very nice and enthusiastic! Second, the hotel is non-smoking, which is very friendly to young ladies traveling with children or those who don't like the smell of smoke. Third, the internal facilities of the hotel are reasonably set up, and the supporting facilities have Chinese prompts! The room layout is comfortable! I will consider Royal Halong Hotel next time!
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Response from Property: Dear XintianshizhiyiThank you for your staying with us and for your kind review. We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback. Thank you once again for your review and we are looking forward to welcoming you on your next stay with us.Your sincerely,Nguyen Thi Thanh VanAssistant front office manager
Hachin25
Premium King Room Non smoking
Stayed in Jul 2023
Travel with friends
2 review
2.2/5
Posted on Aug 17, 2023
The location is quite far from sunworld, quite far from the sea. If walking, it takes about 20-30 minutes. The service is quite friendly and enthusiastic, but the reception at check-in did not clearly state that drinking filtered water in the refrigerator is a waste of money, but in general, "free filtered water" makes guests misunderstand. But mineral water is 3 times more expensive than other ksan and 10 times more expensive at the grocery store. Cleaning, the table surface is still a bit dusty. The bathroom drain is clogged. The TV is not connected to the internet and the view is not good
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Guest User
Deluxe Villa Twin Room
Stayed in Jul 2023
Family
1 review
4.7/5
Amazing
Posted on Aug 10, 2023
The service is very good, the staff is friendly, the breakfast is good, and the CP value of living in a villa is high. It is not far from the night market and theme park, and it is within walking distance. The only disadvantage is that there is no dressing table.
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Guest User
Premium King Room Non smoking
Stayed in Aug 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The breakfast is rich and the dishes are delicious.
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은빛겨울
Deluxe Villa Twin Room
Stayed in Jun 2023
Travel with friends
5 review
4.0/5
Very Good
Posted on Jul 19, 2023
I came on a business trip, and it was so nice that it was a quiet villa rather than a complicated hotel. If you book Royal Halong next time, I would definitely recommend the villa. However, it was a little disappointing that I couldn't see out the window because it was on the first floor, and I couldn't easily open the window. But everything else is satisfactory.
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Guest User
Premium King Room Non smoking
Stayed in Dec 2023
Business travelers
23 review
4.5/5
Great
Posted on Jan 12, 2024
The room is quite big and the breakfast is rich and varied. I am very satisfied. The service staff has a good attitude and can answer all inquiries patiently. Someone can speak Chinese.
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Response from Property: Dear valued guest,Thank you for the positive review of our hotel!We appreciate your great words about Royal Ha Long Hotel your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,Nguyen Thi Thanh VanAssistant Front office Manager
🐷🐷🐷🐷🐷⭐⭐⭐
Premium King Room Non smoking
Stayed in Aug 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 8, 2023
It’s ok, you can give it a try
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Yanzhongchun
Premium King Room Non smoking
Stayed in Oct 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Nov 15, 2023
This hotel is pretty good, good quality and reasonably priced. Neat and clean, service staff are polite. Takeaways are all delivered by robots. Security is also quite strong. You need to swipe your card to go up the elevator.
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Response from Property: Dear Mr /Ms YanzhongchunThank you for the positive review of our hotel!We appreciate your great words about Royal Ha Long Hotel your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,Nguyen Thi Thanh VanAssistant Front office Manager
Xiaojin2
Premium King Room Non smoking
Stayed in Feb 2023
Solo travelers
366 review
5.0/5
Outstanding
Posted on Mar 17, 2023
It was a very happy trip. Thank you for the warm and caring staff. I look forward to seeing you next time.
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수현84
Deluxe Villa Twin Room
Stayed in Aug 2023
Family
19 review
4.0/5
Very Good
Posted on Sep 6, 2023
It was good value for money and the breakfast was better than expected. Other than having to catch a taxi to the city, I am satisfied with this nice hotel.
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