Sutera Sanctuary Lodges at Poring Hot Springs

Sutera Sanctuary Lodges at Poring Hot Springs Reviews

Sutera Sanctuary Lodges at Poring Hot Springs

Poring Hot Springs & Nature Reserve, Kinabalu National Park, Ranau, Sabah, 89300, MalaysiaView Hotel Details
Sutera Sanctuary Lodges at Poring Hot Springs
Sutera Sanctuary Lodges at Poring Hot SpringsSutera Sanctuary Lodges at Poring Hot SpringsSutera Sanctuary Lodges at Poring Hot Springs
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Sutera Sanctuary Lodges at Poring Hot Springs Guest Reviews

4.4/5
Very Good
57 review
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(57)
Positive reviews(54)
Reviews with photos/video(30)
Awesome stay(28)
Friendly staff(12)
Awesome rooms(11)
Clean and tidy(10)
Convenient location(6)
Classy environment(5)
Comfortable bed(3)
Negative reviews(3)
Bibi Rosli
Kelicap Twin Share
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The staff was great. The receptionists were very helpful and answered all our questions. The room was clean and bright. Will definitely come back :)
Amen Choi
Serindit Hostel Room with One Bunk Bed
Stayed in Oct 2024
Family
6 review
4.5/5
Great
Posted on Nov 20, 2024
The staffs are nice and the hotel is clean! Located next to the main attractions of Poring, the hotel provide a pleasant stay for the night. Note that you will have to share the living area and washroom with other people living in the facility.
Anonymous User
Kelicap Twin Share
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The room is spacious and well maintained. The service of the hotel is awesome , warmly welcome by every staffs. The area has a lot of places to visit, but need to pay the entrance fee at the gate.
Abdul Rahim
Jungle Lodge
Stayed in Jun 2024
Couples
3 review
4.7/5
Amazing
Posted on Aug 1, 2024
Accommodation was excellent but it should have booked together with private pool.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Guest User
Palm Villa
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 5, 2025
We enjoy the stay in nature. There is no wifi but our own phone internet is working fine. We came with own car as it is distantly located from ranau town or kundasang. The cleanliness is great, beddings are comfortable.
Anonymous User
Seraya Suite
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 31, 2024
Thanks SSL. We truly have our pleasant stay here! Excellent greeting & very friendly Staff to guest. There is plenty Parking for guest. Room superB with clean & complete toiletries provided, water pressure is good & have water heater. Great location, nearby to hot springs Poring & others outdoor activities. Environment at night really quite & more privacy.. Relaxation at its best. We Definitely want to come back again Stay here SSL! Xo~
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Guest User
Jungle Lodge
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 30, 2024
Excellent stay. Recommended if you want to enjoy poring hotspring. It was quite expensive but with the house facility it is worth it. Definitely will come again.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Guest User
Kelicap Twin Share
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 14, 2025
Superb and the best rooming service at Ranau.
Juan Pedro
Serindit Hostel Room with One Bunk Bed
Stayed in Oct 2024
Solo travelers
4 review
4.5/5
Great
Posted on Dec 30, 2024
Pretty good place to stay if you want to explore the area
Guest User
Palm Villa
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 29, 2024
Extraordinary resort. Great for family retreat. Palm Villa is beautifully and finely furnished. It will be perfect if light cooking is allowed.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Guest User
Serindit Hostel Room with One Bunk Bed
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2023
Staff on night shift is extremely helpful and friendly. We’re amaze with the entire stay !
Response from Property: Dear Guest,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
KWOK FAI
Kelicap Twin Share
Stayed in Sep 2023
Couples
2 review
4.7/5
Amazing
Posted on Oct 10, 2023
Transportation is not convenience from Kota Kinabalu town. Stay at one night too rush. We should stay there more two to three days to enjoy activities around.
Response from Property: Dear KWOK FAI,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Guest User
Kelicap Twin Share
Stayed in Jul 2023
Family
5 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Nice place for family. Comfortable beds. Clean toilet. Children enjoyed a lot. Nearby slide pool for children, hot spring for the adults.
Response from Property: Dear Guest,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Philippe888
Palm Villa
Stayed in Jul 2023
Family
17 review
4.5/5
Great
Posted on Oct 20, 2023
So nice place. Very remote but so well done. Ideal retreat for few days to enjoy the surroundings
Response from Property: Dear Philippe,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Anonymous User
River Lodge
Stayed in Jan 2024
Family
13 review
3.5/5
Posted on Feb 16, 2024
No wifi and poor tv channel selection. But highly recommended if you want to be close to nature. Fresh air, peaceful and overall great experience.
Response from Property: Dear Guest,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager