Family-friendly Hotels in Quebec City

We visited this hotel for a few days to check out the pool and atmosphere based on the photos. here are some of our thoughts 1. The pool has no shallow end, make sure you bring floaters if you have kiddos who cannot swim. 2. The sauna is just a warm water tub with jets but is quickly crowded as many don't like how cold the main pool sometimes gets. Just depends on your hot/cold tolerance. 3. Do not look at the ceiling in the pool area, it is nasty with lots of rust on the ceiling and filth hanging down from the ceiling fans. It's far away but still unsightly. 4. The rooms are dark and outdated. The coffee maker in our room worked on the first day and never again. There's a dampness / cigarette smoke smell that lingers in the rooms. I'm not sure if these used to be smoking rooms but that smell never went away. Both TVs in our room were also broken by day 2. If you value quiet, do not ask for a courtyard/pool view, it is very noisy! Rooms facing outside the hotel are quieter. 5. The onsite restaurant is descent, food pretty good but understaffed and they get quickly overwhelmed if large groups show up, which they do on our trip. They did their best but were not ready for the influx. Overall we had a good vacation but value for money just isn't there, especially if the hotel gets busy.

I liked the hotel location and facilities. The indoor pool was amazing and the live stage was so good. I would definitely visit here again and book the terrace view next time. However, there are few things that I was very dissapointed. The room was not managed well. There are white things are around the floors (it looks like painting or wall paper. I asked to change the room, but the new room has the same problem). Hair dryer was phsically broken and not working. Heater is not working and when I turn on, it is very noisy. There was a party when we stayed and it was very noisy until almost 1 pm. We called at 12:30 and the reception said they send a security. However, it was still noisy after 30 mins).

À notre arrivée, j’ai trouvé l’accueil froid et sommaire. On m’a demandé ma carte de crédit en garantie et on m’a dit d’utiliser le stationnement à gauche pour avoir un accès plus rapide à notre chambre, que je pourrais utiliser une autre porte (qui n’était pas très visible et que j’ai cherchée en trainant mes bagages). Aucune aide ne m’a été proposée pour nos bagages. Nous sommes arrivés en soirée et au moment d’aller nous coucher, j’ai vu qu’il y avait de l’eau au fond du bain. J’ai appelé la réception. On m’a proposé de changer de chambre. Comme il était près de 10h et que c’était un voyage en famille, j’ai refusé. On m’a dit que le bain serait nettoyé le lendemain matin, qu’une note avait été inscrite à ce sujet. Le lendemain matin, quand j’ai appelé pour que le bain soit nettoyé avant de l’utiliser, on ne pouvait pas me dire quand ce serait fait, on ne savait pas à quelle heure l’équipe d’entretien allait commencer. J’ai demandé si les clients qui nettoyaient eux-mêmes leur bain avaient une compensation et on m’a mise en attente. On m’a ensuite dit que l’équipe d’entretien serait là dans les prochaines minutes. La salle de bain a été nettoyée par un homme discret et poli. Ceci étant dit, les joints du carrelage ne sont pas propres pour autant. Pendant ce temps, j’ai commandé notre petit-déjeuner. Un peu plus d’une heure plus tard: rien. Je rappelle. Ma commande a été perdue. J’ai donc reçu mon déjeuner 30 minutes plus tard, à 11h30. Je n’avais pas de cuillère pour manger mon yogourt. Ensuite, une autre mauvaise surprise en sortant de la douche: une serviette déchirée à plusieurs endroits. J’appelle à nouveau à la réception. On m’envoie des grandes serviettes (aucune petite malgré un séjour de 2 nuits pour 2 personnes). Il y en a encore une qui est déchirée. Confiante de vivre une meilleure expérience au restaurant, j’y commande notre souper en fin de journée. Cette fois, je n’ai pas de couteau. J’ai beurré mon pain avec une fourchette. On entend tout ce qui se passe dans le corridor, les voisins qui toussent dans leur chambre et le bruit de la baignoire thérapeutique dans la chambre voisine. Seul point positif: la chambre est grande. De plus, si vous aimez le brun, vous serez conquis. Pour moi, cet hôtel se mérite deux étoiles: une pour le confort du lit et autre pour la grandeur de la chambre.

Lunch: a box with a yogurt, a PERIT muffin, a cookie, a mini fruit salad and a cheese (it's the sweet box) who eats cookies for lunch???? The other box, there ”salty” offers a turkey cheese croissant, yogurt, cheese and some stuff. This croissant for breakfast is a bit heavy! I find it unfortunate that the wonderful buffet is no longer offered AND ESPECIALLY THAT THE PRICE HAS NOT BEEN ADJUSTED CONSEQUENTLY. Lots of dust in the room.

Stayed for a night as a quick getaway from the kids. The hotel site is easy to reach from downtown Quebec with and surrounded by nature and the old Wendake village. The rooms are well-appointed and several touches from the Huron-Wendat people are spread around the hotel and the rooms. The fireplace in the lobby gives off a warm vibe to the arrival. Overall all the staff was very friendly and the room (119) was very spacious, clean and quiet. We also had dinner at La Traite were we tried several local dishes with the Bison smoked steak being the highlight of the evening, along with several cocktails with a indigenous twist. We took advantage of the private tour of the museum and were amazed by the guide's knowledge and enthusiasm. We got to know so many things that aren't taught in history classes and also enjoyed the interactive canoe building exhibit. Highly recommended to get away from the hustle and bustle of the city, but mostly to surround yourself with the indigenous history.