Building 2, Longcheng Square, No. 8 East Huancheng Road, Qingcheng District, Qingyuan, Guangdong, ChinaView Hotel Details
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vidona hotel Guest Reviews
4.4/5
215 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(215)
Positive reviews(203)
Reviews with photos/video(25)
Classy environment(14)
Quiet & comfortable(13)
Friendly front desk staff(12)
Convenient parking(7)
Perfect for business trips(5)
Large rooms(4)
Comfortable bed(4)
Stayed multiple times(1)
Negative reviews(12)
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Other
1 review
5.0/5
Outstanding
Posted on Dec 6, 2023
The room was very comfortable and the Vienna buckwheat pillow was very comfortable. The waiters were very polite. The hotel is located next to Longtang City Hall, which is considered the center here. There are many restaurants attached, which is OK
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Deluxe Double Room
Stayed in Mar 2023
Business travelers
15 review
1.0/5
Posted on Apr 18, 2023
What a special hotel experience:
1. Environment: The official website states that it was renovated in 2019. The actual building is very old. Not only is it very old and smelly, the windows and aisles are airtight and light-proof, with a spooky feeling. The carpets are dirty and smelly, and the bathroom glass is It's still cracked.
2. Air conditioner: When it is turned on from 5 pm to 11 pm, why does the temperature in the room rise from 23 degrees to 27 degrees? ! Even after adjusting the temperature control to 0 degrees, there was still no cooling, so I called the front desk to deal with it: the weather is not hot and the air conditioner is not cold... I was so sweaty that I slept... In the end, I was given an electric fan to spend the night...
3. Breakfast: I can’t describe it, I ate two bites and left…
4. Invoice: The guy at the front desk said: I am new here and I don’t know how to issue an invoice... The final amount invoiced was less than the amount I actually paid...
I live in Vienna on business trips all year round in Guangdong. I’m sorry for the name Vienna...it’s extremely depressing.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店本次入住期間的經歷,我們深表遺憾。關於環境問題呢,您入住期間對房型不滿意這邊是可以給您及時換房,不好意思給您造成困擾了。關於房間空調不製冷的問題,前台收到反饋空調故障,已立即通知酒店相關部門進行維修跟進。酒店早餐的問題以及發票開具問題已通知相關部門及時跟進整改。您的寶貴意見對我們非常重要,我們會將其分發至相關部門以提高房間品質。若您下次至此,希望您能再次預訂本酒店,給我們一個機會來跟您道歉。期待您再次光臨!
Response from Property: 很抱歉帶給您不好的入住體驗,同時感謝您提出的寶貴意見,關於衞生的問題我們一定會向相關部門反饋並且及時做好改進的,下次如果遇到這種情況請及時告知我們,我們會立刻安排人員幫您進行更換房間。再次抱歉給您帶來困擾,若您下次至此,希望您能再次預訂本酒店,給我們一個機會來跟您道歉。期待您再次光臨!
Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
房間乾淨衞生 服務態度好
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Response from Property: 非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。
Response from Property: 首先很抱歉讓您產生不愉快,關於您反應的鞭炮聲音,首先鞭炮聲音並不是我們酒店燃放的,今天是中國春節農曆年初四,我不清楚您家鄉的民風習俗是如何,凌晨12點放鞭炮接財神是我們這邊的民風習俗,同時我也相信這是我們中國曆來就有的民風習俗。您問我們為什麼不報警制止這個似乎有點無稽之談。關於您説太吵需要換房間,我們立刻幫您更換了房間,您更換房間之後行李不帶到新的房間裏,佔用了兩個房間我們為了您休息着想也是同意了,最近我們酒店的房間基本都是預訂滿了,早上我們讓您把行李帶回自己的房間避免影響今天預訂的客人入住,您又説我們打擾您休息,要給我們差評,您佔用了兩個房間這個確實讓我們很為難的,希望您能理解,如果您不理解我們,那我們衹能理解並尊重您的評論,並努力做的更好,希望不會因為今天的事情影響您的心情,最後祝您生活愉快!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 19, 2024
服務好。房間整潔
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Response from Property: 非常感謝親的入住並在百忙中留此五星好評,您的滿意是我們的榮幸也是我們服務的源動力!我們一定會繼續努力,力爭在服務上做得更好,從而贏得更多親的十分滿意和五星好評!維也納的發展離不開親的繼續關注與支持哦,我們誠邀您的再次光臨!祝願您闔家幸福,萬事順意!