Pullman Zamzam Madinah

Pullman Zamzam Madinah Reviews

Pullman Zamzam Madinah

Amr Bin Al Gmoh Street, Bani Khidrah, Medina, Al Madinah, 41499, Saudi ArabiaSee Hotel Details
Pullman Zamzam Madinah
Pullman Zamzam MadinahPullman Zamzam MadinahPullman Zamzam Madinah
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Guest Reviews

8.8/10
Very Good
319 review
Verified reviews
Location9.1
Amenities8.7
Service8.5
Cleanliness8.9
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All reviews(319)
Positive reviews(295)
Reviews with photos/video(73)
Awesome stay(67)
Great location(60)
Great service(58)
Convenient location(39)
Delicious breakfast(16)
Large rooms(11)
Perfect for business trips(10)
Negative reviews(24)
Abdullah
Classic King Room Without View
Stayed in Jun 2025
Couple
4 review
6.5/10
Posted on Jul 9, 2025
Great location, but room had odor issues The location is excellent—very close to Masjid al-Nabawi. The room was good overall, but it smelled like someone had smoked in it, and the washroom had an unpleasant odor too. Other than that, everything else was fine.
Response from Property: Dear Mr. Abdullah, Thank you for sharing your honest experience with us. We are glad to know that our location has met your satisfaction. However, we apologize for any inconvenience regarding the room and bathroom smell. Your feedback is valuable, and we will take it into immediate action for further investigation. We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Pullman Zamzam Madina
Guest User
Superior Twin Room with City View
Stayed in May 2025
Solo traveler
1 review
6.0/10
Posted on Jul 2, 2025
The hotel is too big which make services very bad . I upgraded my room to haram view I paid a lot of money for very bad quality room the telephone wasn’t working couldn’t call room services . But the hotel l locations is amazing
Response from Property: Dear Valued Guest, Thank you for sharing your honest experience with us. We are glad to know that our location has met your satisfaction. However, we apologize for any inconvenience regarding the service. Your feedback is valuable, and we will take it into immediate action for further investigation. We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Pullman Zamzam Madina
Guest User
Accessible City view Superior 2 Single Room
Stayed in Apr 2025
Family
4 review
7.5/10
Posted on May 4, 2025
*************.... the stays is trouble free... the room meet our expectations...
Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding your accommodation at Pullman Zamzam Madina. We are delighted that you found our room to be a comfortable and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay. We appreciate your feedback and cannot wait to host you again for another enjoyable visit. Best regards, Pullman Zamzam Madina
Guest User
Superior King Room with City View
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 13, 2025
Location is superb. Excellent service, I asked for an early check in which was provided and it turned out the be very nice, washroom lack a little cleanliness and shower space is tight except for that everything was great
Response from Property: Dear Valued Guest,Thank you for sharing your honest experience with us. We are glad to know that our location, services and check -in have made your stay a truly remarkable one. Regarding the comments you made about the bathroom cleanliness and size, please rest assured that we have taken immediate action to avoid any future occurrence. We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards, Pullman Zamzam Madina
Mohamed Azmi
City view Superior Room with 4 Single Beds
Stayed in Mar 2025
Family
4 review
9.0/10
Great
Posted on Jun 1, 2025
I stayed at Pullman ZamZam Madinah with my wife and daughter during early April 2025. Overall, we had a pleasant experience. The room was a good size and well-suited to our needs, with four beds for the three of us—very comfortable and spacious. The hotel is in an excellent location, especially for men, as it is very close to the entrance of Masjid Nabawi leading to the old mosque, Prophet Muhammad's (ﷺ) grave, and Rawdah. This made it very convenient for prayers and visits. However, the women’s entrance to the masjid is a bit farther away. Thankfully, the hotel provides a shuttle service specifically for women to help with this, which is a thoughtful and appreciated gesture. Service was generally good, and the staff were courteous. Would definitely consider staying here again for the convenience and comfort. 
Response from Property: Dear Mr. Mohamed,Thank you for taking time to share your experience with us. We are delighted that our room size, shuttle service, hotel services, staff services and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination. It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH). Best regards, Pullman Zamzam Madina
Luqman
Classic Room, 3 Single Size Beds - Without view
Stayed in Dec 2024
Traveling with friends
21 review
10/10
Outstanding
Posted on Feb 1, 2025
Super nice hotel with a comfortable atmosphere for relaxing Just next to the holy masjid e nabwi
6/19
Response from Property: Dear Mr. Luqman, Thank you for taking time to share your experience with us. We are delighted that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination. It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH). Best regards, Pullman Zamzam Madina
MR ALESAYI
Executive Suite with City View
Stayed in Jun 2025
Family
12 review
10/10
Outstanding
Posted on Jul 15, 2025
EXCELLENT
Response from Property: Dear Mr. Alesayi, Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay. Best regards, Pullman Zamzam Madina
Guest User
Superior King Room with City View
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Aug 2, 2025
Absolute delight to have chosen Pullman Madinah. The size of the room was awesome. Services were at par and a very friendly staff ready to help
Response from Property: Dear Valued Guest, Thank you for sharing your recent experience with us. We are happy to hear your positive feedback on our room size and staff and that their hard work did not go unnoticed. Providing memorable experiences for our guests is our top priority, and it is wonderful to know that Mr. (name) went the extra mile to ensure your stay was exceptional. It was our privilege to have the chance to serve you. We look forward to your upcoming stay. Warm Regards, Pullman Zamzam Madina
Fahad
Executive Suite with Haram View
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Aug 2, 2025
What a fantastic stay at Zam Zam Pullman Madina. We got an executive suite at the 9th floor with haram view. Prophet PBUH green dome was right in front of us. Loved every bit and will come back again. Great staff, location, facilities etc
Response from Property: Dear Mr. Fahad, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your positive feedback about our location, staff service, facilities and room view. We are so pleased that the view of the Green Dome from your room added to the spiritual value of your stay. At Pullman Zamzam Madina, we strive to provide our guests with a memorable experience, and we are delighted that you enjoyed your stay with us. We cannot wait to have you back for another spiritual stay. Best regards, Pullman Zamzam Madina
Phyo Hamzah
Superior King Room with City View
Stayed in Jan 2025
Business traveler
10 review
10/10
Outstanding
Posted on Feb 25, 2025
Good location and good room and close to qibla side and easy to go door Salam
Response from Property: Dear Valued Guest, Thank you for taking time to share your experience with us. We are delighted that our room and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination. It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH). Best regards, Pullman Zamzam Madina
Mohannad
Classic Room, 3 Single Size Beds - Without view
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jun 8, 2025
Everything so good.
Response from Property: Dear Mr. Mohannad,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon. Best regards, Pullman Zamzam Madina
3morrr
Superior Twin Room with City View
Stayed in Feb 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 28, 2025
One of the best hotels in madinah with a good view of the masjid
Response from Property: Dear Valued Guest, Thank you for choosing to stay with us and for sharing your wonderful experience. We appreciate your positive feedback about our room view. We are so pleased that the view of the Green Dome from your room added to the spiritual value of your stay. At Pullman Zamzam Madina, we strive to provide our guests with a memorable experience, and we are delighted that you enjoyed your stay with us. We cannot wait to have you back for another spiritual stay. Best regards, Pullman Zamzam Madina
ishtiaq
Deluxe King Room with Haram View
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 15, 2025
Very good and nice clean hotel near to haram 2 minutes walk 🚶♂️ bab ul salam gate side near masjid bilal and janat ul baki gate 303
Response from Property: Dear Ms. Ishtiaq, Thank you for taking time to share your experience with us. We are delighted that our cleanliness and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination. It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH). Best regards, Pullman Zamzam Madina
B-
Junior Suite with City View
Stayed in Jun 2025
Solo traveler
5 review
9.5/10
Amazing
Posted on Jul 31, 2025
Pullman was a great experience, friendly staff, great location and top notch overall. It is closer to the rawda side of gate 365 and literally steps away, you also have the museum opposite the hotel which isn’t bad, I would definitely book again.
Response from Property: Dear Valued Guest, Thank you for taking time to share your experience with us. We are delighted that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.  Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.  Best regards,  Pullman Zamzam Madina 
Guest User
Classic Room, 3 Single Size Beds - Without view
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 16, 2025
The hotel was good. Good customer service. Food was good . The location was good for the men’s access to the haram but far for the women albeit there was a shuttle service.
Response from Property: Dear Valued Guest, Thank you for sharing your honest experience with us. We are glad to know that our hotel, buffet and staff service made your stay a truly remarkable one. Regarding the comments you made about the location from Haram, please rest assured that we have taken immediate action to avoid any future occurrence. We appreciate your understanding, and we hope to welcome you again to provide you with better service. Best regards, Pullman Zamzam Madina