Hotel Carol

Hotel Carol Reviews

Hotel Carol

Kurta Konráda 12, Prague 9, Prague, 190 00, Czech RepublicView Hotel Details
Hotel Carol
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Hotel Carol Guest Reviews

4.2/5
Very Good
74 review
Verified reviews
Location4.2
Amenities4.0
Service4.4
Cleanliness4.4
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All reviews(74)
Positive reviews(27)
Reviews with photos/video(5)
Friendly staff(16)
Great location(9)
Awesome stay(8)
Clean and tidy(7)
Dror Malka
Superior
Stayed in Aug 2024
Business travelers
29 review
3.0/5
Posted on Sep 27, 2024
Far from the center, nice service, gym is needed also the tea and coffee machine should be in the room and not at the lobby, breakfast must be improve only 2 type if fruit which is very poor at least 5-7 items should be forest furirt, banna is must in 4 star hotels. Also almend, casweu nugget, avocado and more vegetables.
Response from Property: Thank you for your feedback! We're glad you appreciated our service and will certainly take note of your suggestions. We understand the convenience of having a gym and in-room tea and coffee facilities, and we’ll consider these improvements to enhance guest comfort. We hope to welcome you back soon with an even better experience!Matúš
西之坊穂
Superior
Stayed in Jun 2024
Business travelers
1 review
3.7/5
Posted on Jul 28, 2024
I stayed in Hotel Carol for 6 nights in July. Staffs are very friendly but I stayed in the room without air-con. That room was very hot to stay in the room in the day time. I asked the stuff twice to change my room, but they didn’t. And the menu of breakfast was almost same for 6 days.
Response from Property: Thank you for your feedback and for choosing Hotel Carol for your stay. We're pleased to hear that you found our staff friendly, but we're sorry to learn that the lack of air conditioning affected your comfort. We appreciate your comments as they help us improve, and we hope to offer you an even better experience on your next visit!Matúš
Abubakar
Superior
Stayed in Jun 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jul 15, 2024
It was a wonderful experience and I thoroughly enjoyed my stay. The hotel amenities were excellent and generally their services were top notch. The hotel staffs especially Josefina and Giril were very fantastic as they made sure I didn't lack anything during my stay. The location of the hotel is equally good because it is not far from the city center.
Response from Property: Thank you for your wonderful feedback! We’re thrilled that you had such an enjoyable experience and appreciated our amenities and services. Josefina and Giril will be delighted to hear they made a difference in your stay—they truly embody our commitment to guest satisfaction. We're also glad you found our location convenient. We look forward to welcoming you back for another fantastic stay!Matúš
Guest User
Superior
Stayed in May 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jul 1, 2024
Location is quite off, room was minimal with no amenities found in major hotel chain. Stayed there due to need to access to an event site which was 15 minutes walk.
Response from Property: Thank you for sharing your experience with us. We’re sorry to hear that our location and room amenities did not meet your expectations. We aim to provide a comfortable stay and understand the importance of certain amenities for our guests. We appreciate your feedback, as it helps us improve, and we hope to better serve you should your travels bring you back to the area. Thank you again for staying with us. Matúš
Guest User
Superior
Stayed in Dec 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 15, 2024
Excellent & warm welcome on arriving and on leaving from Karel. Rooms are modern & nicely decorated.
Response from Property: Thank you for your kind words! We're delighted to hear that Karel's warm welcome made a positive impression on your stay. It's wonderful to know you enjoyed the modern and nicely decorated rooms as well. We look forward to welcoming you back for another excellent experience! Matúš
Guest User
Superior
Stayed in Nov 2023
Couples
1 review
4.5/5
Great
Posted on Dec 10, 2023
Enjoyable stay at the hotel. Reception service was very friendly and full of local and Prague information for a couple on a holiday. Would happily stay again if I ever travel to Prague. The hotel was very clean and warm. The reception and the lobby had a feel of a top of the range/high star hotel. Only slight downfall was that the rooms were slightly dated and just felt like a bed and four walls.
Response from Property: Thank you for choosing to stay with us! We're delighted to hear that you enjoyed your experience. Providing a comfortable and memorable stay is our top priority, and we appreciate your feedback. We look forward to welcoming you back in the future for another great stay! Safe travels! Matúš
Amirhossein771
Superior
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 11, 2024
Nice hotel and nicer breakfast
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed both the hotel and our breakfast offerings. We look forward to welcoming you back for another wonderful stay!Matúš
Mojtaba Fattahi
Superior
Stayed in Jul 2023
Couples
1 review
3.5/5
Posted on Aug 27, 2023
Friendly staff and good service. They surprised me with red wine for my birthday. Great location of the Hotel. Facilities and breakfast quality are average.
Response from Property: Thank you for choosing to stay with us! We're delighted to hear that you enjoyed your experience. Providing a comfortable and memorable stay is our top priority, and we appreciate your feedback. We look forward to welcoming you back in the future for another great stay! Safe travels! Matúš
Midou
Deluxe
Stayed in Feb 2023
Business travelers
27 review
4.5/5
Great
Posted on Apr 5, 2023
Nice hotel in a nice location comparing with the price. I couldn't find a room with double bed. Only two single beds rooms. I liked the breakfast taste but it's the same breakfast everyday. I would stay in it again if I'm back to Prague
Response from Property: Dear Guest,Thank you for taking the time to share your review with us. We're thrilled to hear that you found our service to be very good and that our team provided a welcoming introduction.Your kind words are greatly appreciated and will be shared with our team. We value your feedback as it motivates us to continue delivering the high level of service that we pride ourselves on.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Matúš
Anonymous User
Superior
Stayed in Mar 2023
Couples
8 review
4.0/5
Very Good
Posted on May 9, 2023
Great location, clean and friendly staff. Major tourist spots not far from hotel
Response from Property: Dear Guest,Thank you for taking the time to share your review with us. We're thrilled to hear that you found our service to be very good and that our team provided a welcoming introduction.Your kind words are greatly appreciated and will be shared with our team. We value your feedback as it motivates us to continue delivering the high level of service that we pride ourselves on.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Matúš
Manny_S
Superior
Stayed in May 2022
Other
2 review
4.7/5
Amazing
Posted on Jun 19, 2022
It was a really very pleasant stay. The staff was very friendly and the Breakfast was really one of the best I’ve had. Everything was freshly prepared and there is something for taste. Too bad the pool was closed but that is certainly not why I booked there. Would I recommend this Hotel? Yes of course!
Response from Property: Dear Guest,Thank you for taking the time to share your review with us. We're thrilled to hear that you found our service to be very good and that our team provided a welcoming introduction.Your kind words are greatly appreciated and will be shared with our team. We value your feedback as it motivates us to continue delivering the high level of service that we pride ourselves on.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Matúš
Dragica
Superior
Stayed in Feb 2025
Couples
2 review
4.5/5
Great
Posted on Mar 10, 2025
A very friendly staff always helpful in all situations, some also German speaking what I did not like are the high parking costs
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Guest User
Superior
Stayed in Nov 2024
Couples
4 review
4.2/5
Very Good
Posted on Dec 27, 2024
Very relaxed, would recommend for people who want to stay a bit outside of Prague city center.
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Guest User
Superior
Stayed in Sep 2024
Couples
2 review
4.7/5
Amazing
Posted on Nov 4, 2024
The first night was awful, the boiler made a hellish noise, I didn't sleep a wink, and they also gave me a room that didn't correspond to the one I had paid for, room 120, don't sleep there, but the next day I notified them, they changed us to a room like the one I had paid for and everything was wonderful, the receptionists were charming.
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Response from Property: Hola,Gracias por tomarte el tiempo para compartir tu experiencia. Lamentamos mucho los inconvenientes que tuviste durante la primera noche y el problema con el ruido de la caldera. Entendemos lo importante que es descansar bien, y nos disculpamos sinceramente por esta situación.Nos alegra saber que nuestro equipo de recepción pudo solucionarlo rápidamente y ofrecerte la habitación que esperabas, haciendo que el resto de tu estancia fuera maravillosa. Tus amables palabras sobre nuestros recepcionistas son muy valoradas, y les transmitiremos tus elogios.Esperamos tener la oportunidad de darte la bienvenida nuevamente y ofrecerte una experiencia perfecta desde el principio.Un saludo,Matúš
Janeta
Superior
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 28, 2024
Pleasant, modern hotel. Helpful receptionist Karel and excellent service at breakfast! We will be happy to come back and recommend :)
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Response from Property: Thank you for your kind words! We are pleased that you liked the modern style of our hotel and that you appreciated the kindness of our receptionist Karel and the service at breakfast. We would be happy to welcome you again and we greatly appreciate your recommendation. We look forward to your next visit! Matúš