Hostel Little Quarter Reviews

I will first write an objective review. At the end I will give you a good story about my trip and this hostel. The good - The mattresses on the beds are the best I have had in a hostel. Top quality - The property is beautiful and well maintained - The shared rooms are big and well distributed Not so good - Internet connection is unstable - The rooms overlooking the front of the building can be noisy if there are people outside in the street downstairs - The terrace closes at 10pm Neutral - The location. I read previous reviews about the hill and distance from the city. I did not find the hill too bad. Distance from the city is worth it if you like to stay in a pretty area. - I did not try their food. Only coffee and it was good The promised true story I’ve planned a last minute trip to Prague. I made a mistake when making the hostel booking. It meant I lost my reservation. I did not realize about my mistake; I became the most horrible customer you can imagine. The staff kept being polite over email. They went above and beyond to help me – even though I kept being unreasonable. I arrived late, tired and grumpy. I was met by Francesca and the manager. To my surprise, they were welcoming, warm and helpful. Yes, this is a great property to stay. The hostel is clean, comfortable, well located. The reason why I recommend it is because of their exceptional high standards of customer service.