Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities7.7
Service8.1
Cleanliness8.1
Filter by:
Sort by:
All reviews(50)
Positive reviews(49)
Reviews with photos/video(17)
Great location(23)
Awesome stay(13)
Friendly staff(10)
Delicious breakfast(9)
Convenient for shopping(8)
Negative reviews(1)
JMCh
Standard Room with Double Bed
Stayed in Oct 2024
Couples
20 review
8.5/10
Very Good
Posted on Nov 12, 2024
The hotel is super conveniently located. Train station, bus station, historic dockyard, spinnaker tower are all within walking distance.
Guest User
Standard Room with Double Bed
Stayed in Mar 2025
Couples
1 review
5.0/10
Posted on Apr 21, 2025
The bed was moving constantly. Was on wheels with no breaks on. Very uncomfortable 2 night sleep.
We was told to put towels under the bed to stop it moving. I suffer with a bad back as it is and barely slept a wink all weekend. Absolutely awful!
Handsome Tony
Double Room with Sofa Bed
Stayed in Jul 2024
Family
5 review
10.0/10
Outstanding
Posted on Sep 3, 2024
Good oyster in Portsmouth
The hotel is close to the outlet and close to the fish monger with super fresh seafood
Anonymous User
Standard Room with 2 Single Beds
Stayed in Jun 2024
Other
1 review
7.0/10
Posted on Jul 20, 2024
1/ room air conditioner is not cool and window unable to open for fresh air ....
2/ breakfast is 👍
3/ 10% discount for Gunwharf Quays Outlets (some of big brand is not included)
4/ 10% discount for Gunwharf Quays restaurants (but lunch set is not included)
6/7
Suraiyah
Standard Room
Stayed in Oct 2024
Family
4 review
9.0/10
Great
Posted on Nov 5, 2024
It was good, really enjoyed the complimentary breakfast and the staff are really nice and the hotel is quiet and peaceful
shree joshi
Standard Room with Double Bed
Stayed in Mar 2024
Travel with friends
1 review
8.5/10
Very Good
Posted on Apr 14, 2024
Amazing location for family fun around, shopping , restaurants, everything at one place, cheaper then London outlets, breakfast has no more options for vegetarian.
BelieVee
Standard Room with Double Bed
Stayed in Jan 2024
Solo travelers
13 review
9.5/10
Amazing
Posted on Feb 17, 2024
A perfect place to rest your head for a trip to Portsmouth. It is conveniently located within meters of Gunwharf Quays which is a good place to spend some time shopping or eating at the fantastic selection of shops and restaurants. The hotel was clean and comfortable and the staff were very friendly and accommodating. I enjoyed a lovely breakfast in the morning with all of the favourites including hot breakfast, cereal, fruit and yoghurt, coffee and tea. A very pleasant stay.
Anonymous User
Standard Room with 2 Single Beds
Stayed in Jun 2024
Couples
1 review
8.5/10
Very Good
Posted on Aug 3, 2024
The air conditioning is non existent! We were allocated a room at the end of the block but had to ask to be moved because the room was so hot and we couldn't open the window as it was screwed shut. Thought the replacement room was slightly better but only because we could open the window. The whole hotel was very warm and there is obviously a major problem with the air conditioning, that's if it's actually on? Other than that, we were happy with our stay and the hotel is in a great location with favourable hotel parking prices.
KayeeHUNG
Double Room
Stayed in Sep 2023
Family
4 review
8.0/10
Very Good
Posted on Oct 26, 2023
We really enjoyed our stay. The room was nice. Breakfast is excellent and helpful staffs. Great customer service. Will visit again.
reinaflor
Standard Room with Double Bed
Stayed in Feb 2024
Solo travelers
3 review
9.5/10
Amazing
Posted on Mar 19, 2024
Shopping trip to Portsmouth so it was convenient to stay at the hotel exactly within the outlet premises.
Bed was comfy, bathroom all okay. No complaints and would definitely stay again.
Guest User
Standard Room with Double Bed
Stayed in Jan 2024
Family
11 review
8.5/10
Very Good
Posted on Feb 25, 2024
Very good hotel is just the double beds are too small and there is plenty room for a bigger bed
Leo Poletti
Accessible Double Room
Stayed in Jul 2023
Couples
1 review
9.0/10
Great
Posted on Aug 20, 2023
Great services, very well located and nice people working there
Star Chaser
Accessible Double Room
Stayed in Feb 2024
Couples
2 review
9.0/10
Great
Posted on Mar 17, 2024
Great location, friendly staff. the room is clean and bed is comfy
Anonymous User
Standard Room with 2 Single Beds
Stayed in Dec 2024
Family
3 review
10.0/10
Outstanding
Posted on Jan 20, 2025
All good services
Xiaowanzi6666
Standard Room with Double Bed
Stayed in Aug 2023
Couples
4 review
10.0/10
Outstanding
Posted on Sep 24, 2023
Lovely location, 1 min walk to Gunwharf Quays. The room key can provide shopping discount there as well. The entrance is kinda confusing but fine. Breakfast alright, very British.