Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.3
Service9.6
Cleanliness9.6
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All reviews(83)
Positive reviews(82)
Reviews with photos/video(48)
Great service(52)
Classy environment(20)
Delicious breakfast(17)
Quiet & comfortable(14)
Well designed(11)
Perfect for business trips(10)
Well decorated(6)
Excellent afternoon tea(5)
Negative reviews(1)
Yan Ping
Junior Suite
Stayed in Sep 2024
Family
6 review
10/10
Outstanding
Posted on Oct 28, 2024
The hotel is very posh and luxurious. Great location, within 5 minutes walk to main street. Right outside the hotel, there are robot guides that you can rent to ride through the city. Breakfast is delicious, and the service provided is perfect. The only downside is the room is a bit old.
Response from Property: Dear: Thank you for staying in Jing's Residence and sharing your stay experience with us. We are very honored to receive your high comments. It has always been our pursuit to provide considerate and perfect service experience for guests and create an ideal place to stay that carries a strong traditional culture. Located in the heart of the old City, the hotel is a rare quiet courtyard in the bustling old City and an ideal place to experience traditional culture. We are happy to commit to making the journey of all guests more precious and memorable because of our presence. We are very happy to live up to your expectations. We will continue to work hard and hope to give you a better experience in the future. Looking forward to your next visit! Wish you a happy life! JR Team
Joy Cheng
Deluxe Suite
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 22, 2025
I've found out about Jinzhai in the middle of COVID and wanted to stay here in for years. It met all my expectations and more! All the staff were incredibly generous and sweet with my daughter. Just book early because not many rooms are available and may book out fast with tour groups. Thank you for such a lovely stay.
Response from Property: Dear: Thank you for staying in Jing's Residence and sharing your stay experience with us. We are very honored to receive your high comments. It has always been our pursuit to provide considerate and perfect service experience for guests and create an ideal place to stay that carries a strong traditional culture. Located in the heart of the old City, the hotel is a rare quiet courtyard in the bustling old City and an ideal place to experience traditional culture. We are happy to commit to making the journey of all guests more precious and memorable because of our presence. We are very happy to live up to your expectations. We will continue to work hard and hope to give you a better experience in the future. Looking forward to your next visit! Wish you a happy life! JR Team
Robert
Deluxe Room
Stayed in Jun 2024
Couple
13 review
10/10
Outstanding
Posted on Aug 5, 2024
What a superb courtyard boutique hotel, located within the famous and iconic Pingyao ancient city this lovingly restored courtyard residence ticks all the boxes, beautiful rooms, ever present and friendly staff, and a location right on the main walking streets of the city. Here one can immerse oneself in Chinese history while enjoying 21st century comforts.
We could easily have stayed another night.
6/8
Response from Property: Dear Guest: Thank you for staying in Jing's Residence and sharing your stay experience with us. We are very honored to receive your high comments. It has always been our pursuit to provide considerate and perfect service experience for guests and create an ideal place to stay that carries a strong traditional culture. Located in the heart of the old City, the hotel is a rare quiet courtyard in the bustling old City and an ideal place to experience traditional culture. We are happy to commit to making the journey of all guests more precious and memorable because of our presence. We are very happy to live up to your expectations. We will continue to work hard and hope to give you a better experience in the future. Looking forward to your next visit! Wish you a happy life! JR Team
Guest User
Junior Suite
Stayed in Oct 2024
Couple
1 review
10/10
Outstanding
Posted on Nov 6, 2024
Great hotel at a great location inside the Ancient City. Accommodations are really well maintained and looks like just renovated, while keeping the historical ambiance.
Hotel staff speaks English and were very caring during our stay.
Great place for a relaxing time. Quiet environment.
Response from Property: Dear: Thank you for staying in Jing's Residence and sharing your stay experience with us. We are very honored to receive your high comments. It has always been our pursuit to provide considerate and perfect service experience for guests and create an ideal place to stay that carries a strong traditional culture. Located in the heart of the old City, the hotel is a rare quiet courtyard in the bustling old City and an ideal place to experience traditional culture. We are happy to commit to making the journey of all guests more precious and memorable because of our presence. We are very happy to live up to your expectations. We will continue to work hard and hope to give you a better experience in the future. Looking forward to your next visit! Wish you a happy life! JR Team
Anonymous User
2-bed Room With Courtyard View
Stayed in Apr 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on May 3, 2024
This hotel was stunning. Located in the heart of the city. Very charming, it feels like going back in time.
Staff is extremely nice and helpful. Crystal at concierge was there for us all the time.
Definitely recommended.
Only down point: the hotel is very difficult to find. To keep a higher level of exclusivity there is not a single indication on the street. Took a while and some local help to manage.
Response from Property: Dear Mr. Filippo: Thank you for staying in Jing's Residence and sharing your stay experience with us. We are very honored to receive your high comments. It has always been our pursuit to provide considerate and perfect service experience for guests and create an ideal place to stay that carries a strong traditional culture. Located in the heart of the old City, the hotel is a rare quiet courtyard in the bustling old City and an ideal place to experience traditional culture. We are happy to commit to making the journey of all guests more precious and memorable because of our presence. We are very happy to live up to your expectations. We will continue to work hard and hope to give you a better experience in the future. Looking forward to your next visit! Wish you a happy life! JR Team
Friso
Deluxe Suite
Stayed in Aug 2023
Couple
1 review
10/10
Outstanding
Posted on Sep 24, 2023
Has been an amazing experience. Such nice staff and installations. Loved or room and the breakfast!!! We will come back 😍😍
Response from Property: Dear Mr.Kristof: Thank you for staying in Jing's Residence and sharing your stay experience with us. We are very honored to receive your high comments. It has always been our pursuit to provide considerate and perfect service experience for guests and create an ideal place to stay that carries a strong traditional culture. Located in the heart of the old City, the hotel is a rare quiet courtyard in the bustling old City and an ideal place to experience traditional culture. We are happy to commit to making the journey of all guests more precious and memorable because of our presence. We are very happy to live up to your expectations. We will continue to work hard and hope to give you a better experience in the future. Looking forward to your next visit! Wish you a happy life! JR Team
Guest User
2-bed Room With Courtyard View
Stayed in Jun 2025
Traveling with friends
30 review
10/10
Outstanding
Posted on Jul 19, 2025
Thanks to the hotel staff for being considerate and enthusiastic. A great accommodation experience. Recommended
Original TextTranslated by Google
Response from Property: 親愛的家人:萬分感謝您的五星好評和暖心推薦! “貼心又熱情”的服務是我們不懈的追求,您的肯定讓團隊夥伴們倍感振奮!得知您擁有“非常棒的住宿體驗”,是我們最大的欣慰。 您的推薦,是信任,更是責任。錦宅定當不負期待,持續為每一位客人創造美好回憶。 熱切期待您下次再來平遙,回“家”坐坐! 謹啟 錦宅家人
Anonymous User
2-bed Room With Courtyard View
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 16, 2025
It should be the best inn in Pingyao. It is very low-key. The environment, service and food are all satisfactory. I will stay here again next time I come to Pingyao.
Original TextTranslated by Google
6/8
Response from Property: Dear family: Our entire team feels extremely honored to see your sincere and high evaluation. Thank you for your recognition of us. Clean and elegant environment and sincere service that makes you feel at home are what we have always insisted on. We are very much looking forward to your visit again. By then, we will be more attentive and prepare a warm experience for you as always! Sincerely, Jinzhai Family
Guest User
Deluxe Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 5, 2025
During the May Day holiday, I brought my children to Pingyao Ancient City. Walking through the bustling streets and entering Jinzhai, the hustle and bustle of the outside world was immediately cut off by the heavy wooden door, leaving only the tranquility and leisure of the courtyard.
Afternoon tea is especially worth experiencing. Order a pot of old Pu'er tea, with snacks and fruits, and look at the people coming and going outside the window, like watching a movie. This "slow down" time is probably the most healing moment of the journey.
If you are tired of the same old hotels, the elegance of Jinzhai's "hidden in the city" is worth a special trip to experience.
Original TextTranslated by Google
Response from Property: Dear family: Thank you for choosing to bring your family to stay at Jinzhai during the short holiday, and thank you for using such delicate words to record this leisurely time of "hiding in the city". The scene you described - the wooden door separates the hustle and bustle, the Pu'er mist accompanies the fireworks of the city, which is exactly the "spiritual courtyard in the ancient city" we most want to create for our guests. We are very pleased to feel the tranquility in the bustling city and to be able to harvest the healing of "slowing down" through the window lattice. We have shared your comments with the team, and everyone is very happy to be a page in your travel story. As you said, the elegance of Jinzhai lies in "difference". In the future, we will still stick to this original intention, and reserve a world for you to taste tea and watch clouds in the depths of the prosperity of the ancient city. Sincerely, Jinzhai family!
Guest User
Deluxe Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 5, 2025
Good environment, good location, good service, delicious breakfast, good afternoon tea, great experience
Original TextTranslated by Google
Response from Property: 親愛的家人:感謝您的五星好評!非常開心得知您對酒店的環境、位置、服務以及餐飲體驗都感到滿意!您的認可是對我們團隊最大的鼓勵,也是我們不斷提升服務品質的動力。 我們一直致力於為客人提供舒適的住宿環境和用心的服務,很高興您喜歡我們的早餐和下午茶,您的滿意就是對我們最大的肯定。期待下次您再次光臨,我們將繼續為您帶來更美好的入住體驗! 謹啟 錦宅家人!
Guest User
Deluxe Room
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 14, 2025
Well, it's really good.
If you come to Pingyao to experience the life in the ancient city, then Jinzhai may be the best choice, because it is not a stereotyped inn, and its taste is not inferior to that of international chain hotels, and it is at the level of ancient building protection. As soon as you enter the gate, you will be served with hot towels and hot ginger tea. It feels like a wealthy businessman from Shanxi going home, which warms your heart directly. The staff are simple and sincere with a sense of relaxation. The hotel design is exquisite and elegant, with a sense of Zen, and the artworks displayed have oriental artistic conception. It is a wonderful experience!
Original TextTranslated by Google
Response from Property: Thank you for your trust and preference. Your love for Jinzhai is a great encouragement to us. The exquisite and elegant design is to bring you a relaxing and comfortable living experience while feeling the beauty different from the outside world! Hot towels and hot ginger tea are to add more warmth to you on cold days; our staff always uphold the sincere and enthusiastic service concept to satisfy every VIP. Looking forward to your return, we will stick to our original intention and make every stay a different experience and surprise! Sincerely from the Jinzhai family!
Guest User
Deluxe Room
Stayed in Jan 2025
Other
1 review
10/10
Outstanding
Posted on Feb 10, 2025
The biggest surprise of the holiday in Pingyao Ancient City was the "Jinzhai" where we stayed. It was a perfect combination of ancient elegance and modern comfort. Every detail and every object was carefully prepared, and the staff's delicate service was just right. These are all things that cannot be experienced in large hotels. Highly recommended!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Jinzhai. We are very touched to receive your praise! Whether it is the perfect fusion of ancient elegance and modern comfort, or the careful preparation of every detail and object, it is to give you the ultimate comfort. Thank you very much for your love for our staff. Providing thoughtful service to guests is what we should do. Your sincere recommendation is the greatest recognition and support for us. We will stick to our original intention and continue to carve out details. We look forward to your return again, and we also hope that more friends can have an unforgettable time here because of your recommendation! Sincerely from the Jinzhai family!
Guest User
2-bed Room With Courtyard View
Stayed in Jan 2025
Family
26 review
7.7/10
Good
Posted on Feb 3, 2025
The design of the public space is great, but the rooms are average. The breakfast price is 220 per adult and 110 per child. There is no mineral water or coffee bags in the room. The room rate of more than 1,000 per night is still shocking.
Original TextTranslated by Google
Response from Property: Dear Ms. Ma: Thank you for choosing to stay at Jinzhai! We're sorry that you were not 100% satisfied with your stay. We are very happy to see that you like the hotel's public spaces! Jinzhai is a historical protected building. While adhering to the principle of protecting the ancient buildings, we have fully considered the accommodation comfort in the design. As we introduced to you when you checked in, the room price includes 2 breakfasts, both Chinese and Western, whichever you choose, all cooked to order; it also includes afternoon tea, with a variety of Chinese tea or freshly ground coffee, fruits and snacks. We look forward to having you stay at Jingzhai again, giving us the opportunity to provide you with a more comfortable stay experience! From the Jinzhai family!
Guest User
Deluxe Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 29, 2025
Highly recommended! A very small, cozy hotel in a prime location in the heart of the old town. A wonderful atmosphere in beautifully restored old town buildings. Despite the excellent location, the hotel is very quiet. The staff speaks good to excellent English. A very good breakfast; be sure to enjoy the afternoon tea, which features small regional delicacies.
Original TextTranslated by Google
Guest User
Deluxe Room
Stayed in Apr 2025
Couple
4 review
8.5/10
Very Good
Posted on May 5, 2025
The room was very clean and the disposable supplies were complete. The room key was difficult to open and close.
Original TextTranslated by Google
Response from Property: Dear family: Thank you very much for choosing to stay at Jinzhai and sharing your valuable stay experience! We are very happy to know that you are satisfied with the room hygiene and disposable supplies, which is the basic requirement of our service and the standard we have always adhered to. Regarding the key usage problem you mentioned, we are deeply sorry that we were unable to help you open and close the door in time. Welcome to come back to Jinzhai next time, and we will definitely give you a more perfect stay experience! Sincerely, Jinzhai family!