Banyan Tree Phuket Reviews

Response from Property: Dear Valued Guest,Thank you very much for taking the time to rate your recent stay at Banyan Tree Phuket. We are truly grateful for your kind support, and it brings us great joy to know that your experience with us was a positive one.It is always our goal to create a peaceful sanctuary where our guests can relax, reconnect, and enjoy every moment. Your generous rating encourages our team to continue delivering heartfelt service and the exceptional experiences we strive to offer each day.Thank you once again for choosing Banyan Tree Phuket. We look forward to seeing you again in the near future.Warm regards,Banyan Tree Phuket

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share such a lovely review of your recent stay at Banyan Tree Phuket.We are truly delighted to hear that you had a great experience with us and that you enjoyed the variety of activities we offer, such as yoga, kayaking, sightseeing, cultural workshops, and cycling. We strive to create a rich and meaningful journey for our guests, and it’s very rewarding to know that these experiences added value to your time with us.It’s also wonderful to hear your kind words about our spa and the service you received. Our team takes great pride in delivering warm, professional, and thoughtful service, and your recognition will be shared with them as encouragement to continue doing what they do best.Thank you once again for your appreciation and support. It was truly our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay whenever your travels bring you to Phuket again.With warmest regards,Banyan Tree Phuket

Response from Property: Dear Christinaly,Thank you for sharing your wonderful feedback. We’re thrilled to hear that you enjoyed your stay and were impressed by the scale of our resort campus and facilities.It’s great to know you had a memorable time relaxing by the main pool and appreciated the ample space to sunbathe. We’re also glad the complimentary bicycles added to your experience, especially with your ride to the beachfront after breakfast—what a perfect way to start the day!Our team was equally pleased to hear your kind words about their friendliness and support during check-in. Providing warm, attentive service is something we always strive for.Thank you again for your recommendation. We would be truly delighted to welcome you back for another relaxing vacation in the future.Warm regards,Banyan Tree Phuket

Response from Property: Dear Maying,Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are truly delighted to hear that you had a memorable experience and that so many aspects of your visit left a positive impression.It brings us great joy to know that Jason was able to make you feel welcome from the moment you arrived. His warm attitude and attentiveness are qualities we are very proud of, and we will certainly share your kind words with him. Recognition like yours means a lot to our team and motivates us to continue delivering exceptional service.We’re also glad to hear you enjoyed the hotel’s facilities — from the swimming pool to the golf course — as well as our diverse dining options. Our culinary team is passionate about providing flavorful and authentic experiences at each of our national restaurants, and it’s heartening to know that your dinner experience stood out.Creating a space where guests can relax, indulge, and feel well cared for is at the heart of what we do, and your comments affirm that we’re moving in the right direction.We sincerely thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Warmest regards,Banyan Tree Phuket

Response from Property: Dear KA WAH ,Thank you so much for your kind words! We’re delighted to hear that you had a comfortable stay with us and that you found our location to be perfect for your needs. It’s always our goal to provide a relaxing and enjoyable experience, and we’re so happy to know we succeeded in doing that for you.We hope to welcome you back to Banyan Tree Phuket in the future!Warm regards,Banyan Tree Phuket

Response from Property: Dear Eaphy Mao,Thank you for taking the time to share your experience with us!We’re so happy to hear that you enjoyed our pool and the convenient location near the beach. It’s especially heartwarming to know that your little one had a great time at the Kids Club — our team loves creating joyful moments for our youngest guests.We truly appreciate your kind words and hope to welcome you and your family back again soon for another relaxing and memorable stay.Warm regards,Banyan Tree Phuket

Response from Property: Dear Mr. Guan Soon Teoh,Thank you very much for your kind words. We are truly pleased to hear that you enjoyed our services, facilities, and breakfast offerings. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team in continuing to deliver exceptional experiences.It would be our sincere pleasure to welcome you back for another memorable stay in the near future.With warmest regards,Banyan Tree Phuket

Response from Property: Dear Dpb,Thank you for your positive comments about our resort. We’re pleased you enjoyed your stay. I apologize for the oversight regarding the used flip-flops in your room. This is not our standard, and we’ll address this with our housekeeping team. We hope to welcome you back for a flawless experience.Best Regards,Banyan Tree Team

Response from Property: Dear avadam,Thank you for your positive feedback! We're thrilled to hear you had a wonderful experience at our Banyan Pool Villa. Your satisfaction is our priority, and we hope to welcome you back soon for another perfect stay!Best regards,Banyan Tree Phuket Team

Response from Property: Dear Kwok,Thank you for taking the time to share your feedback regarding your recent stay in our Signature Pool Villa. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations, especially on your second visit.We strive to provide exceptional experiences for all of our guests, and we regret that you felt the value did not align with the price during your stay. Your comments are important to us, and we will certainly take them into consideration as we continually work to improve our offerings.We sincerely hope you will reconsider and give us another opportunity in the future.Thank you again for your valuable input.Warm Regards,The Banyan Tree Team

Response from Property: Dear Mohammed,We're sorry to hear about your disappointing experience. Your feedback is important, and we'll address the issues with our property and services. We strive for excellence and apologize for falling short. Your comments will help us improve. Thank you for sharing your concerns.Best Regards,Banyan Tree Team

Response from Property: Dear S. Shivon,Thank you for your fantastic review! We’re delighted to hear that you enjoyed your stay in the Signature Two Bedroom Pool Villa and found everything to your satisfaction. It’s great to know that you appreciated the well-maintained design and the beautiful breakfast buffet, especially the locally grown salads.We look forward to welcoming you back soon for another wonderful experience!Best regards,Banyan Tree Phuket Team

Response from Property: Dear Ryosuke,Thank you for your kind words and for taking the time to share your experience at Banyan Tree Phuket! We’re delighted to hear that you found our tranquil environment and dedicated staff to be key elements of your relaxing stay.We're glad you enjoyed the cleanliness of your room and that you were able to sleep well. Your feedback inspires us to continue providing exceptional service.We hope to welcome you back for another peaceful getaway soon!Warm regards,Banyan Tree Phuket Team

Response from Property: Dear PenPenLo,Thank you for your positive feedback about our food, staff, and well-maintained facilities. I’m sorry to hear about the issue with the duvet size and housekeeping. We strive to meet all guest preferences and will review our procedures to prevent such mismatches in the future. Your comments are valuable, and we appreciate your input. We hope to have the opportunity to provide you with an improved experience on your next visit.Best Regards,Banyan Tree Team