Mantra Parramatta Reviews

Overall it is quite a nice place to stay, good location. Unfortunately I was charged incorrectly, (I had paid when I booked through Trip.com), and then charged again when booking in. After being told numerous times that they would organise a refund, they then said that I had to contact Trip.com, who I had booked through, so not very good at resolving their errors. In saying that, I must commend Trip.com on getting the refund through for me in approx 3 hours, very impressed!

I booked one bedroom apartment 3 nights with daily housekeeping but the hotel said the booking wasn’t included housekeeping. 😟

Very good hotel

Welcoming, clean and cosy :) beautiful pool to swim in if the weather was great

The location is not bad, less than 5 minutes walk from Parramata Station (it is a little far from Sydney city center and the airport. It takes about 15 minutes from the ferry terminal). However, the exterior was very old and I was shocked at first, but the inside is clean. However, the facility as a whole is old. Perhaps because of that, the washing machines in the coin laundry cannot be used. It is nice that there is a free gym and pool, but unfortunately it was raining every day and I was unable to use them. The breakfast is average. I stayed for 4 nights, and I would have liked to add one night, but the menu has not been updated and the variety is average. The cleaning service is very poor. First of all, the room will not be cleaned unless you submit a cleaning sign, and even if you book at a discounted rate, there is no cleaning. The beds themselves are either two singles or queen size. The room is reasonably large, but there are no amenities, so it would be safer to prepare slippers, toothbrushes, etc.

It's very close to the subway station and bus station. There are many food nearby.

All the hotel front desk and service staff are very friendly and provide great service!

The room was average and no one was there to clean it. I went to the front desk and told them. They said it would be cleaned once a week and you had to get your own bath towels. There were no disposable items in the room.

The location of this hotel is great! It's only two minutes' walk from the train station, and Westfield Mall is right next to it. So it is very convenient to go to the City or anywhere in Sydney to do business. The front desk of the hotel is very enthusiastic, helping with directions or providing information, the impression is very good!

Every time I come to Sydney, I go to this hotel to stay. The transportation is convenient, the shopping is convenient, and the service is also very satisfactory