BBingBaiOur vacation experience completely exceeded expectations. The hotel truly goes above and beyond for its Treehouse guests, offering the best service.
Staying in a Treehouse comes with complimentary Forage afternoon tea, 24-hour butler service, on-demand golf cart transfers to the zoo, free laundry for 5 items, a choice of à la carte breakfast at Forage or the regular buffet, wine with dessert, and a complimentary minibar.
We arrived at 12 PM, and Treehouse guests have a dedicated Priority Check-in with staff who speak Mandarin. As we hadn't had lunch yet, they immediately arranged for us to have afternoon tea at Forage. After tea, a buggy took us directly to the food court at the zoo. From there, it's a short walk to the Night Safari, Singapore Zoo, and River Wonders. To get to the Bird Paradise and Rainforest Lumina, you need to go downstairs and catch a shuttle bus. It's incredibly convenient because there's a dedicated buggy path from the hotel to the zoo. We even called a buggy directly when we went to the food court for bak kut teh in the evening. The buggies are plentiful and always arrive promptly, which is very convenient.
The Treehouses are divided into West and East wings, each with its own private pool, making for a total of two. These pools are exclusive to Treehouse guests, offering excellent privacy. We spent two days there and saw absolutely no one else. The public pool is on the 5th floor, not huge, but offers a fantastic view of the entire reservoir. On the same floor as the public pool, there's also a sky garden, perfect for an evening chat.
The interior design of the Treehouses is also excellent, and the bathroom even has its own air conditioning. A window next to the bathtub can be opened to enjoy nature, yet still maintains great privacy. Upon check-in, I asked for an upgrade to a room facing the reservoir, but was told none were available. Our room was on the highest floor, furthest inside, facing the jungle, with a partial view of the reservoir. In the end, I found that the rooms facing the jungle offer the best privacy, as the balcony cannot be seen from the walkway outside.
For breakfast, we chose Forage. The menu had quite a few options, and we could order anything we wanted. The food was pretty good. I look forward to trying the regular buffet next time.
Check-out was also seamless; they took us directly to the taxi stand. Since we had no additional charges, we didn't even need to go to the front desk, which was incredibly convenient!
I had seen some not-so-positive reviews before, and there weren't many specific reviews about the Treehouse experience, so experiencing it myself was truly different. The interior environment is impeccable, and the service is quite attentive. Turndown service included a turtle canvas bag. Both meals at Forage were also excellent. This experience offers great value for money in Singapore.
I do have two suggestions: First, the free laundry for 5 items is pointless for guests staying one night, as they send the clothes out. You need to have them picked up before 10 AM to potentially get them back by 4 PM the same day. Second, the bathroom provides a very thoughtfully designed hotel canvas bag, but it states that it's for use during your stay, and taking it costs $35. At this price point, I think they shouldn't be so stingy about such things; it's just a canvas bag. If it's not a gift for guests, they shouldn't put it in the room at all.
Overall, it was a vacation experience that far exceeded my expectations, and if I have the chance, I will definitely stay in a Treehouse again.
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