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Featured facilities: Parking, Shared kitchen, Restaurant
Very Good
97 reviews
8.1/10
1 night
From AED 189
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9.4/10
Amazing
GGuest UserThis is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
Hotel near Kasbah, Marrakech 100% of visitors choose this area
Price per night from:AED 324
9.0/10
Great
GGuest UserStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
AAnjLamCorpuzLocation: very near to the centre and other tourist spots. The area is well guarded as it next to the Royal Palais (which apparently where the royal family resides, you will find guards every corner, and they were all polite. On our first night we were scared at first as we thought the place looks dodgy but it changes quickly as there area is quite popular to other tourist and quite large number of riads could be find in the area.
Breakfast: they served us bread, pancake, honey, cheese traingles, orange juice and coffee -generous amount of milk. They were also kind to provide us moroccan tea in the afternoon but you have to ask (whenask about the fee they say it's on the house)
Massage: they offered very cheap massages comapre to other spa house, the massage lady was very sweet and friendly.
They also offer cheap laundry but my husband lost one pair of his sock.
They also serve other things like dinner (but we opted to eat outside) and ammenities. The only thing that we had a problem with is the bathroom because it does not drain quickly so we have to wait till it drained till the next person can do shower. Overall the riad is a good place, noting about their extra ammenities, friendly staff and its price.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
GGuest UserVery dissatisfied with the hotel's service. After I checked out, I found that my important medicine was forgotten in the hotel room. I called the hotel to help express it to Rabat. The hotel said no. I could contact my own contacts to get it. How can I operate as an exotic tourist? I am staying in a hotel just hoping to get help from a hotel in a foreign country.
FFarahWe had the pleasure of staying at Riad Jibril during our visit to Marrakech, and what a delightful experience it was!
Our host, Iheb, truly deserves the title of a legend. From the moment we checked in until we checked out, he made our stay memorable. Whilr it may not be a 5-star hotel, it provided a unique and authentic Moroccan experience that exceeded our expectations.
The riad itself, with its traditional architecture, was clean and inviting. The highlight was undoubtedly the serene terrace, a peaceful oasis away from the hustle and bustle of the medina. One evening, we indulged in sheesha on the terrace, a delightful experience that only cost us around 70 MAD. We also had the pleasure of dining on the terrace, where we enjoyed delicious tagines at a very reasonable price of 60 MAD each. The chef's culinary skills were truly impressive. The breakfast served each morning was traditional and homely too!
What made our stay truly special was the warm and welcoming atmosphere created by Iheb and the staff. We arrived as guests but left feeling like friends. We were even befriended by the two adorable resident kittens, Sofia, the long-haired tabby, and Leena, the ginger kitten. Their presence added an extra touch of charm to our stay.
The location of Riad Jibril was perfect, and the camel in front of the money exchange served as an excellent landmark. The riad was on the opposite alleyway, second door, making it easy to find. We especially enjoyed its proximity to Kasbah, near Zeitun Cafe, a favorite spot of ours to visit at night. The lantern-lit terrace at the cafe provided majestic views that made our evenings even more memorable.
Hotel near Kasbah, Marrakech 100% of visitors choose this area
Price per night from:AED 137
6.7/10
GGuest UserWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
What's the best pet-friendly hotel with Parking in Marrakech?
Kenzi Rose Garden (from AED 489) allows pets. But it's better to contact hotels ahead to confirm the situation since pet-friendly rooms are subject to availability. Hope to enjoy your good time with pets during the stay!
What are some great hotel promotions for property with Parking in Marrakech?
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.