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Featured facilities: Parking, Laundry service (on-site), Restaurant
Very Good
115 reviews
8.4/10
1 night
From €77
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9.7/10
Amazing
GGreat AThis is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!
SSh.kilaIt was a pleasant experience overall, but I expected more from such a hotel. The floor of the room wasn't cleaned and mopped, and there was dust anywhere. We also didn't even get a bottle of water. However, I called them to see if we can check in a little bit early and they let us with no extra cost! It worth it.
GGuest UserThe good- great location, high quality bed and furnishings.
The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses.
Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen.
Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave.
Have fed back to hotel reception so hopefully will improve.
Overall disappointed in what we had planned as a luxury treat.
AAnonymous UserThe location is good, the heating is sufficient, and the room size is moderate. Every day, the waiter will send a small box of hotel-made chocolates 🍫, and the hotel has a complete range of meals. The bathroom supplies and slippers are of good quality, giving you a very good feeling of staying.
CCicianThe biggest drawback is its location, which is quite rural, surrounded by nature parks, and small residential towns.
On the plus side, the rooms are genuinely spacious. This time, I stayed near the edge of the building, with windows on two sides. One of the windows opens to a view of distant snow-capped mountains 🏔️. Additionally, the soundproofing and cleanliness were excellent. The air control system can be a bit noisy, but once it’s turned off at night, the room is wonderfully quiet.
The hotel also features its own gym and swimming pool, which include some classes, a sauna, a steam room, and a hydrotherapy pool. While it can get busy during peak hours, it never felt overcrowded. Many of the club members are local residents, and listening to their amusing banter in the steam room was quite entertaining.
Staying at a hotel alone is such a blissful way to relax. When I get home, I’ve decided to upgrade my bedding and incorporate sauna sessions into my routine!
GGuest UserThe apartment is big enough. All things are ok. Free underground parking is provided and it’s very convenient to go to the apartment directly via the lift. The staff are helpful. The pan is scratched and they immediately provided the new one. Tesco superstore is just next to the door, very convenient for shopping food. Very good for family trip when you want to cook for yourself.
GGuest UserFrom Belfast International Airport, take bus No. 300 to Queen Street, and it only takes 3 minutes to walk to the hotel. The hotel is also close to the commercial street and some attractions, and can be reached quickly by walking or taking the bus.
GGuest UserGreat hotel, lovely looking and welcoming foyer. Hotel staff were excellent, well mannered, attentive and friendly. Rooms were nice and clean with a modern TV. A bit pricey for food and drinks. My shower was pretty cold at 5am in the winter unfortunately and a staff member did try to help to no avail. Would stay again but it's unlikely that this is the first time that hot water has been a problem, you would imagine there would be checks and/or protocols for handling this situation, especially in winter.
GGuest UserLeonardo hotel location is very convenient to sightseeing places. In addition, hop on and hop off bus tour is waiting to tourist at the front of hotel. The hotel facilities are cafe , restaurant serves for breakfast and dinner. I noted the linen bedding surface was not tidy and mugs as grease on the surface.
I had stayed the hotel for 5 days and requested the daily cleaning as usual. The third time completed cleaning and request cleaning card dropped on the floor and not hang on the back door of lockset. The fourth day was same as cleaning card on the floor. Refill coffee and tea bags was not convenient to ask receptionist pack up those items. The toilet and bathroom is combined into one which is too small spacious.
GGuest UserApartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again
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