Riviera Resort Palm Springs Reviews

Great customer service

Initial room had bathroom door falling off the hinges. After 2 requests and front desk visit repair man was sent out. Said he fixed it and door fell again. (Photo is after it was “fixed”). Put out kids in the shower to see a long hair pool to the drain! After this they upgraded our room. Shampoo mount was on the floor in the shower. Did not inform guests that one set of pools would be closed down for two days of our visit due to upcoming event. Day 2 we were woken up at 8AM to the sound of drilling as workers put together a stage next to our room. At 11:45 at night we again spoke to the front desk because the loud sounds of drilling due to them STILL putting together a stage. Worker letting us know they were “almost done”. On day 3 the same drilling a shouting as the crew we still setting up the stage. Visited the front desk twice more to speak to management about our issue and was told that a manager was not available, to come back in the morning. We did, and again told that “manager not available”.

The Margaritaville was truly exceptional, from the amenities to the service. This location has a special place in my heart, Even before it was Margaritaville. It still has the same great feeling as when it was The Riviera. Nothing but praise to the people of Palm Springs. I’ll keep coming back until I’m old i believe . You kind of just make homes to certain resorts. This one called my name . Thanks again to the staff.

Too spread out, no ice, shop closed in early evening, ridiculous resort fee, too much money for the room, poor layout of facilities did not like would not return

Overall , our stay was great!

There was a constant noise from the ceiling at 3am, the noise isolation was very poor, and most importantly, the glass of my car was broken in the parking lot, the security staff was perfunctory, and the management staff did not give me a solution

Satisfied, very good 👍