Imperial Hotel Ostrava

Imperial Hotel Ostrava Reviews

Imperial Hotel Ostrava

Tyršova 1250, 702 00 Moravská Ostrava a Přívoz, Ostrava, Moravskoslezsky Region, 70138, Czech RepublicSee Hotel Details
Imperial Hotel Ostrava
Imperial Hotel OstravaImperial Hotel OstravaImperial Hotel Ostrava
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1 night

Guest Reviews

8.5/10
Very Good
28 review
Verified reviews
Location8.5
Amenities8.4
Service8.4
Cleanliness8.5
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All reviews(28)
Positive reviews(13)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Double Or Twin Business Double Or Twin Room
Stayed in Oct 2024
Business traveler
57 review
10/10
Outstanding
Posted on Nov 30, 2024
Staying in a 120-year-old hotel is like walking in the rings of history. The old photos on the wall remind you all the time that it has existed for more than a century.
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Saint moon
Comfort Single Room
Stayed in Oct 2024
Solo traveler
25 review
8.5/10
Very Good
Posted on Feb 6, 2025
It was good because it was located on Old Street. There is a large shopping mall near Tsuhi, so it is very convenient to visit. Also, the breakfast was relatively satisfactory.
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Guest User
Double or Twin Comfort Double Room
Stayed in May 2024
Traveling with friends
1 review
9.0/10
Great
Posted on Jun 23, 2024
Good service and very good breakfast buffet
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Anonymous User
Double or Twin Comfort Double Room
Stayed in Feb 2024
Business traveler
7 review
10/10
Outstanding
Posted on Apr 13, 2024
Still good
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Guest User
Comfort Single Room
Stayed in May 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jun 20, 2025
깨끗함, 번화가가 근처임, 친절함
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hyder27892
Stayed in Jul 2024
Family
2.0/10
Posted on Aug 29, 2024
DO NOT BOOK HERE. This is the worst experience I’ve ever had in my life in hotel. We booked at this location through UNITED to visit our family in Ostrava and there was no disclosure at the time of booking that this location is under construction. We arrived with suitcases and saw the dust and the mess; we had to carry them down stairs ( like 50 stairs). We couldn’t cancel and book somewhere else and thought it may not be that bad. Well we were wrong. The inside of the hotel is completely rundown and dingy. The hallways smell like mold and dust. 2 days in, we leave the hotel for car-drive and when we come back the only side entrance to the hotel was closed and there was no direction on how to enter the hotel. We are left to wonder around the building and couldn’t find our way for a good 30 minutes. We saw a construction worker who was “working onsite” and asked him about the situation, he pointed at the underground garage as the “ new entrance”. I went to the reception to tell the manager about how inconvenient the situation is and she didn’t offer an apology or anything. This is the worst experience I have ever had. I will try to contact UNITED and request a refund.
Response from Property: Dear Mr. Hyder, thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am truly sorry that we did not fully meet your expectations. Information about the renovation of the hotel reception is visibly displayed on the hotel website. We are aware that this non-standard situation can be inconvenient for guests, so everyone received a voucher for a free drink during their stay. We did our best to keep guests as little restricted as possible - the temporary reception is structurally separated from the reconstruction site, the access to the hotel is clearly marked. There was a change of entrance through the hotel garage during your stay and all guests were informed of this via a leaflet in the room and again the route was visibly marked. I am sincerely sorry that you did not receive this information due to your absence. I am sure that my colleague at the reception did her best to solve the whole matter with an apology and a personal gift. I am very sorry that this whole situation negatively affected the perception of all hotel services and your impression of your stay. I look forward to your next visit and I am sure that everything will be in perfect order. With best regards Michael Seifert Cluster General Manager
PavlaPavla
Stayed in Nov 2023
Solo traveler
8.0/10
Very Good
Posted on Dec 1, 2023
This hotel was located in the center of Ostrava, just a short distance from Masaryk Square. My room had a window facing the backyard, so there was no noise from the street (on the day I stayed here, the Christmas market started, so there were a lot of people around the hotel, and there was an ice rink right in front of the hotel, where loud music played). Check in and check out were quick and without any problems. The equipment of my room seemed a bit older, it seemed to me like a hotel room from the nineties, the kind you can see in movies from that time. The furniture was older and very simple, the bathroom small, the bed quite soft for my taste. It was clean here. I had breakfast at the hotel restaurant. The offer was wide and everything I had was tasty. The ambience of the restaurant was very pleasant. Hotel and restaurant staff were nice and helpful.
Response from Property: Dear Pavla, thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really happy you enjoyed your stay with us and I look forward to welcome you back soon. With best regards Michael Seifert Cluster General Manager
389v
Stayed in Aug 2023
Business traveler
10/10
Outstanding
Posted on Sep 9, 2023
Very pleasant stay at this hotel (unfortunatelly one night only) especially thank to very accommodating and smiling staff. Very good breakfast. In the middle of city centre. I would only prefer not so soft mattress.
Response from Property: Dear guest, thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. It is always nice to read such a positive review as yours that I will share with all my team. I am really happy you enjoyed your stay with us and I look forward to welcome you back soon. With best regards Michael Seifert Cluster General Manager
Guest User
Stayed in Dec 2022
Other
10/10
Outstanding
Posted on Jan 31, 2023
Nice hotel in the city center of Ostrava. The rooms are clean and the staff is helpful. There's a really nice breakfast buffet, restaurant was open at night and they have a nice "outside terrace" during the summer season. Convenient parking (free for customers) Pet friendly hotel (after asking)
Response from Property: Dear Alice, thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. It is always nice to read so positive review as yours. I am really happy you enjoyed your stay as well as the food at the hotel restaurant and I am looking forward to your next visit. With best regards Michael Seifert Cluster General manager
DavidRivir
Stayed in May 2024
Business traveler
8.0/10
Very Good
Posted on Jun 6, 2024
Good location in town with parking in front and shopping center nearby (easy to walk around) Good welcome Classic and basic decor Quiet room Good restaurant with a menu that can please everyone And other restaurants nearby
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Response from Property: Mr. David, thank you for choosing the Imperial Hotel for your stay. It's always a pleasure to read positive comments like yours. We look forward to your next visit. Best regards, Michael Seifert, Cluster General Manager
Guest User
Stayed in Dec 2022
Business traveler
8.0/10
Very Good
Posted on Jan 31, 2023
A very well located hotel in the city center - paid parking - welcome with a smile - quite chic setting, lots of space, sofas - spacious room - close to all amenities - possibilities for running along the river (8km circuit) - the continental breakfast was simple but very good and plentiful: a pleasant time in this hotel
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TiguerGus
Stayed in Jun 2024
Business traveler
10/10
Outstanding
Posted on Jun 30, 2024
Excelente Servicio y Ubicación... las habitaciones son amplias y cómodas, la ducha con tina un poco resvalosa, me encanto que el papel que utilizan (Sanitario, pañuelos desechables, servilletas) son recicladas. El desayuno esta muy rico, aunque los meseros no me atendieron en ningún momento. Gracias por sus atenciones
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Response from Property: Estimado Cliente, gracias por elegir Hotel Imperial para su estancia en Ostrava y gracias por su tiempo dedicado a evaluar sus servicios. Estoy muy contento de que esté satisfecho con su estadía y esperamos su próxima visita. Atentamente Michael Seifert Director del hotel
Guest User
Stayed in Nov 2022
Business traveler
8.0/10
Very Good
Posted on Dec 18, 2022
Es una buena opción si visitas Ostrava por negocios. Las habitaciones están en buen estado, se puede descansar sin ruidos, y con una limpieza más que aceptable. El desayuno es buffet, tiene una variedad amplía. Disponen de un parking bastante amplio si tenéis que aparcar el coche. Igualmente, hay multitud de restaurantes en los alrededores para cenar.
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