Hotel Monterey Grasmere Osaka

Hotel Monterey Grasmere Osaka Reviews

Hotel Monterey Grasmere Osaka

1 Chome-2-3 Minatomachi, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0017, JapanSee Hotel Details
Hotel Monterey Grasmere Osaka
Hotel Monterey Grasmere OsakaHotel Monterey Grasmere OsakaHotel Monterey Grasmere Osaka
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1 night

Guest Reviews

9.2/10
Great
1355 review
Verified reviews
Location9.5
Amenities9.0
Service9.2
Cleanliness9.3
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All reviews(1355)
Positive reviews(1322)
Reviews with photos/video(434)
Easy to get around(304)
Convenient for shopping(199)
Close to airport(119)
Delicious breakfast(82)
Loved the night views(51)
Luxurious(17)
Average lighting(12)
Negative reviews(33)
Yong Pei Hoon
Top Floor Queen Room With City View
Stayed in Jun 2025
Couple
4 review
9.0/10
Great
Posted on Jul 27, 2025
Definitely will stay in this hotel again when we come back to Osaka. Location is the best, just next to the Osaka City Air Terminal (OCAT) which we can take the airport bus from Kansai international Airport.You have a family mart and a huge supermarket at B1 of this hotel and also directly connected to Namba Station (direct train to Nara, airport and many parts of Osaka) as well as Namba walk to shop. Can also walk to quite a number of tourist attractions from the hotel. Tips : 1) Please ask for a map from the hotel during check in ! It shows all the tourist spots around the hotel. 2) If possible, try to book the highest floor. It gives you a much better view of the city.
6/15
Response from Property: Thank you very much for choosing to stay with us and for your wonderful feedback.We are delighted to hear that you appreciated our excellent location and the convenience of being close to Osaka City Air Terminal (OCAT), as well as the direct access to Namba Station and the surrounding shopping and sightseeing spots.Thank you also for sharing helpful tips with future guests. We will be sure to continue recommending our maps at check-in and the benefits of staying on the higher floors for better city views.It would be our pleasure to welcome you again when you return to Osaka, and we look forward to providing you with another enjoyable stay.Manager of the front clerkHotel Monterey Grasmere Osaka
Guest User
Standard Twin Room with City View
Stayed in Apr 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jun 1, 2025
The staff is helpful to help inform my next hotel for late check in and quick response. The sight viewing is nice and room is clean. Hotel is grand. A good mall nearby for shopping in supermarket and near JR Namba.
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. We are pleased to hear that you have enjoyed your stay in our hotel. We look forward to welcoming you again. Manager of the front clerk Hotel Monterey Grasmere Osaka
Art of Moments
Small Double Room Non Smoking
Stayed in Apr 2025
Couple
8 review
9.5/10
Amazing
Posted on May 14, 2025
We chose Hotel Monterey Grasmere Osaka for our final night in Japan, mainly because of its strategic location—and in that aspect, it truly delivered. Situated just above the Namba walk, it was super convenient for shopping, dining, and getting around, especially with easy access to both JR and Metro lines. Do note that even though stations share the name “Namba”, you’ll still need to walk at least 5 minutes between some of them—but thankfully the walk through Namba Walk is smooth and luggage-friendly, unlike the bumpy roads outside. We booked a larger room on purpose, and it was worth it! We could open two large suitcases comfortably with room to walk around, which made our last-day packing much less stressful. The room’s European-style design was a refreshing change from the usual minimalist or Zen vibes—we really enjoyed the unique decor and hotel ambience. That said, the service felt a little underwhelming, especially for a 4-star hotel. The front desk staff seemed quite busy and didn’t have the same warm welcome or attentiveness we received from some smaller 3-star hotels during our 2-week trip. Nothing terrible—just not as personable. Still, for convenience, comfort, and aesthetics, it’s a solid pick. And being able to head straight to the airport by bus or train right upstairs? A definite win for travellers with heavy luggage like us!
Response from Property: Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay at Hotel Monterey Grasmere Osaka. We are truly honored that you chose our hotel for your final night in Japan, and we’re delighted to hear that our convenient location met your expectations.As you kindly noted, being directly connected to Namba Walk and having easy access to both JR and Metro lines makes our hotel an ideal base for exploring the city and traveling with ease. We’re also very pleased to hear that your choice of a larger room helped make your final day of packing more relaxed and comfortable, and that you enjoyed our European-style interior and overall ambiance.At the same time, we would like to sincerely apologize if the level of service at the front desk did not meet your expectations. We understand how important a warm and attentive welcome is, especially after a long journey. Please know that your feedback has been shared with our front office team, and we will use it as an opportunity to reflect and improve the quality of our hospitality.We truly appreciate your honest comments, as they help us continue to grow and better serve our guests. It would be our pleasure to welcome you back again in the future and provide you with a more memorable and personalized experience.Warmest regards,Manager of the front clerkHotel Monterey Grasmere Osaka
Zomo
Standard Twin Room
Stayed in Mar 2025
Couple
34 review
9.0/10
Great
Posted on Apr 11, 2025
Great experience after staying in Monterey Sapporo, cleanliness was top notch, unfortunately , the lack of amenities, no gym, no onsen was a let down.
Response from Property: Thank you very much for choosing to stay with us and for sharing your valuable feedback.We are delighted to hear that you had a great experience and found our cleanliness to be top-notch.We also appreciate your honest comment regarding the lack of amenities such as a gym and onsen. We understand that these are important features for many guests, and we sincerely apologize for not meeting your expectations in this regard.Your feedback is essential to us, and we will take it into account as we continue to enhance our facilities and services. We hope to have the opportunity to welcome you back for an even better experience in the future.Hotel Monterey Grasmere OsakaFront Desk Manager
STGT
Run Of House With Window
Stayed in Feb 2025
Couple
11 review
10/10
Outstanding
Posted on Mar 26, 2025
This hotel location is spot on. JR and Metro line is so accessible. The hotel lift is very efficient. Fast timing. The hotel staff are all very friendly. Thumbs up to Ms. KUNO...exceptional helpful and cheerful They are detox drinks and hot lemon drinks for.the guest at the lobby. Eapecially the hot lemon drinks was very good for cold weather. The bus terminal is just next building. Take the airport bus is so convenient. I will be back.
Response from Property: Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Convenient location between Dotonbori and the JR/Subway lines. Right next to the JR Namba station and connected to the Namba Subway station via underground Namba Walk which offers a lot of restaurant options. Great if you want to stay out of the rain or heat!And, Right next to the bus terminal for the airportWe are looking forward to seeing you again.
Yourtriptrip
Twin Room With Extra Bed With City View
Stayed in Feb 2025
Couple
17 review
10/10
Outstanding
Posted on Mar 19, 2025
This hotel is very grand but the room is not super grand or big. The breakfast is fantastic!!
Response from Property: Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Breakfast is buffet style from 6:30 to 10:00 every morning. You can enjoy a wide variety of foods unique to Japan and Osaka.We are looking forward to seeing you again.
Guest User
Standard Double Room with City View
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 28, 2025
Very good service
Response from Property: Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are looking forward to seeing you again.Manager of the front clerk Hotel Monterey Grasmere Osaka
Guest User
Standard Double Room
Stayed in Jun 2025
Couple
18 review
8.5/10
Very Good
Posted on Jul 26, 2025
Friendly staff, good location no gym, no pool, small rooms and step in bath/shower which i personally hate, oh one thing asking staff where is the bus terminal to get to the airport they cant tell you even though its the building next to them on the same side if the street.
Response from Property: Thank you very much for taking the time to share your valuable feedback with us. We are sincerely grateful for your kind comments regarding our staff and location. At the same time, we deeply regret that certain aspects of your stay did not meet your expectations.We apologize for the lack of facilities such as a gym and pool, and for any inconvenience caused by the design of our bathroom. In addition, we are truly sorry for the confusion regarding the airport bus terminal. We will make further efforts to provide accurate information so that future guests may travel with ease.Your feedback is highly appreciated and will be shared with all relevant departments to improve our services. We hope we may have the opportunity to welcome you again and provide a more satisfying experience.Sincerely,Manager of the front clerkHotel Monterey Grasmere Osaka
Anonymous User
Small Double Room Non Smoking
Stayed in Dec 2024
Traveling with friends
2 review
4.0/10
Posted on Jan 20, 2025
Although the hotel is close to the JR station and the airport bus station, the hotel facilities are still relatively old, and the sound of the central air conditioning in the room makes it difficult to fall asleep!
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka.We are pleased to hear your message about our service.However please accept our sincere apologies about the conversation when you checked in.We will share about it with the staffs to improve.Also thank you very much for your suggestion about the amenities in the room.We look forward to welcoming you again.Manager of front desk Hotel Monterey Grasmere Osaka
Guest User
Single Room
Stayed in Dec 2024
Solo traveler
4 review
10/10
Outstanding
Posted on Feb 17, 2025
Good location, very convenient to take bus to airport. Classy hotel, highly recommended
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. We are pleased to hear that you have enjoyed your stay with our location. Thank you very much for posting the beautiful photos from the room window. We look forward to welcoming you again. Manager of Front Desk Hotel Monterey Grasmere Osaka
Dragky
Small Double Room Non Smoking
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Feb 27, 2025
Awesome environment. Nice staffs. Room is cozy and such. Loved it.
Response from Property: Thank you very much for your staying at Hotel Monterey Grasmere Osaka.And thanks for posting the good pictures.We are looking forward to seeing you again.
Guest User
Corner Twin Room With City View Non Smoking
Stayed in Nov 2024
Family
1 review
8.5/10
Very Good
Posted on Jan 16, 2025
Spacious corner room with an excellent view of downtown Osaka. Stay with my parents and we each had our own bed to sleep in and still had space to lounge around. Location wise, it’s a 10 minute walk from the main stations, department stores and touristy places, so it’s a little inconvenient for those traveling with a lot of luggage or elderly.
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka.We would like to express our sincere gratitude for the kind words of honor you bestowed upon us.We are very happy to hear that you enjoyed the view from your room, which is our pride and joy.All of us at Hotel Monterey Grasmere Osaka will continue to make every effort to improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you to our hotel again.
Lam
Small Double Room Non Smoking
Stayed in May 2025
Family
6 review
7.5/10
Posted on Jul 8, 2025
front desk ladies speaks english and very helpful limited facilities, no public bath available
Response from Property: Thank you very much for staying with us and for taking the time to share your feedback.We are pleased to hear that our front desk staff were helpful and that their English communication was of assistance during your stay.We regret that our limited facilities, particularly the absence of a public bath, did not fully meet your expectations.Your comments are sincerely appreciated and will be taken into consideration as we continue to improve our services.We hope to have the opportunity to welcome you again in the future.Manager of the front clerkHotel Monterey Grasmere Osaka
Guest User
Standard Double Room
Stayed in May 2025
Family
1 review
3.5/10
Posted on Jun 17, 2025
Lacks cleanliness. Its really dirty hotel. Specious room .. there are better hotels for the price . Don’t recommend
Response from Property: Thank you for taking the time to share your feedback regarding your recent stay at Hotel Monterey Grasmere Osaka.We sincerely apologize that the cleanliness of our hotel did not meet your expectations. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret any inconvenience caused.We appreciate your comments and will review them carefully to improve our service and facilities.We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Manager of the front clerkHotel Monterey Grasmere Osaka
Guest User
Small Double Room with City View
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on May 26, 2025
Location of the hotel is best for travel around Osaka city as well as for moving from/to the airport! All the staffs were very kind. The hotel's facilities are overall clean and luxurious, but the room was smaller than I expected, like other Japanese hotels. It's a little bit difficult to find the way to the hotel entrance from the OCAT bus terminal. Breakfast is lacking compared to the overall standard of the hotel, though the staffs were very friendly. There were various shops in the building, making it very comfortable to stay in. I'd like to recommend this hotel to my friend when vist Osaka.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your thoughtful feedback.We are delighted to hear that you appreciated our convenient location for both city travel and airport access, as well as the kindness of our staff and the overall cleanliness and atmosphere of our hotel.We sincerely apologize that the room size and breakfast did not fully meet your expectations. Your comments are important to us, and we will take them into consideration as we continue to improve our services and facilities.We’re also grateful for your understanding regarding the entrance access from the OCAT bus terminal. We will review how we can better guide our guests in this area.It’s wonderful to know that you would recommend our hotel to your friends. We truly appreciate your kind words and look forward to welcoming you or your friends again in the future.Manager of the Front ClerkHotel Monterey Grasmere Osaka