Hotel Monterey Grasmere Osaka

Hotel Monterey Grasmere Osaka Reviews

Hotel Monterey Grasmere Osaka

1 Chome-2-3 Minatomachi, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0017, JapanView Hotel Details
Hotel Monterey Grasmere Osaka
Hotel Monterey Grasmere OsakaHotel Monterey Grasmere OsakaHotel Monterey Grasmere Osaka
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Hotel Monterey Grasmere Osaka Guest Reviews

4.5/5
Great
1051 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1051)
Positive reviews(1024)
Reviews with photos/video(326)
Easy to get around(212)
Convenient for shopping(165)
Close to airport(88)
Delicious breakfast(57)
Loved the night views(28)
Luxurious(12)
Average lighting(10)
Tasty restaurant(9)
Negative reviews(27)
Anonymous User
Small Double Room Non Smoking
Stayed in Dec 2024
Travel with friends
2 review
2.0/5
Posted on Jan 20, 2025
Although the hotel is close to the JR station and the airport bus station, the hotel facilities are still relatively old, and the sound of the central air conditioning in the room makes it difficult to fall asleep!
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka.We are pleased to hear your message about our service.However please accept our sincere apologies about the conversation when you checked in.We will share about it with the staffs to improve.Also thank you very much for your suggestion about the amenities in the room.We look forward to welcoming you again.Manager of front desk Hotel Monterey Grasmere Osaka
Guest User
Single Room
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Good location, very convenient to take bus to airport. Classy hotel, highly recommended
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. We are pleased to hear that you have enjoyed your stay with our location. Thank you very much for posting the beautiful photos from the room window. We look forward to welcoming you again. Manager of Front Desk Hotel Monterey Grasmere Osaka
Guest User
Corner Twin Room
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 16, 2025
Spacious corner room with an excellent view of downtown Osaka. Stay with my parents and we each had our own bed to sleep in and still had space to lounge around. Location wise, it’s a 10 minute walk from the main stations, department stores and touristy places, so it’s a little inconvenient for those traveling with a lot of luggage or elderly.
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka.We would like to express our sincere gratitude for the kind words of honor you bestowed upon us.We are very happy to hear that you enjoyed the view from your room, which is our pride and joy.All of us at Hotel Monterey Grasmere Osaka will continue to make every effort to improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you to our hotel again.
geok lian
Standard Twin Room
Stayed in Oct 2024
Couples
13 review
4.0/5
Very Good
Posted on Dec 7, 2024
I booked this hotel because it is located besides the ocat bus terminal which bring us directly to KIX. There are many eateries nearby and underground. It is about 10 mins walk from various shopping belt like shisaibashi, takashimaya. No coin laundry in the hotel.
Knapton
Standard Double Room with City View
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Very good services. Easy to go there both train and bus. Anyway, took bus from airport definitely convenient for us.
Guest User
Standard Double Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Oct 11, 2024
Near JR station, Super Market at basement. Room tidy and clean, Staffs were nice and helpful.
Response from Property: Thank you very much for your staying at Hotel Monterey Grasmere Osaka.Convenient location between Dotonbori and the JR/Subway lines. Right next to the JR Namba station and connected to the Namba Subway station via underground Namba Walk which offers a lot of restaurant options. Great if you want to stay out of the rain or heat!We are looking forward to seeing you again.
Anonymous User
Small Double Room Non Smoking
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Lovely hotel located near Dotonburi and very accessible to many attractions! Hotel room was big enough! Will definitely stay here again. Thanks
Response from Property: Thank you very much for your staying at Hotel Monterey Grasmere Osaka.We are so glad you enjoyed your stay at our hotel!And　We are looking forward to seeing you again.Hotel Monterey Grasmere Osaka.　
ERN YU
Twin Room With Extra Bed With City View
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 17, 2025
I stayed at Hotel Monterey Osaka with my kids and had a great experience. The front desk staff was very helpful and accommodating, making check-in smooth and assisting with any questions we had.The hotel's location is excellent, close to public transportation, shopping areas, and dining options, making it convenient for families traveling with children. The European-style decor gives the hotel a unique charm, adding to the overall pleasant stay. Our room was clean and comfortable, with enough space for our needs. While the facilities may not be the newest, everything was well-maintained and functional. Overall, a great choice for families looking for a well-located hotel with friendly service in Osaka. Would definitely consider staying here again!
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. We are pleased to hear that you and your family enjoyed the OSAKA stay at our hotel including the location and also the service of our staffs. We look forward to welcoming you again.Manager of front clerk Hotel Monterey Grasmere Osaka
Jonathan
Twin Room With Extra Bed With City View
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Conveniently located next to the station and overall stay has been very pleasant. Staff is very helpful and friendly.
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. We are pleased to hear that you have enjoyed your stay with our location and spent pleasant time. Thank you for the compliments to the staff. It is very encouraging us. We look forward to welcoming you again. Manager of Front Desk Hotel Monterey Grasmere Osaka
Hong San
Twin Room With Extra Bed With City View
Stayed in Dec 2024
Family
2 review
3.5/5
Posted on Jan 16, 2025
Luggage experience was bad as the hotel did not accept the forward delivery luggage from Monterey Fukuoka on the premise that it has yet to receive payment when we are travelling from Fukuoka to Osaka. hotel Monterey in fukuoka did not want to receive the payment so there is nothing we could do. This cause a one day delay in our luggage as the luggage was not delivered when we arrive at Osaka. We would have expect that the same chain hotel should be flexible to accommodate guest .
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. Regarding to the transport luggage, we would like to apologize that we could not accept the luggage as your expectation. There are cases that the owner of the luggage does not appear to our hotel, we cannot receive the cash on delivery luggage before the guest check in. However, we are sorry for the lack of communication within our group. We sincerely apologize for the inconvenience caused. We look forward to welcoming you again. Manager of Front Clerk Hotel Monterey Grasmere Osaka
Guest User
Standard Double Room with City View
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
our 2nd time and we still love it. especially the Namba walk access to and from the hotel. Supermarket at the basement that opens until 12:00mn
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka. Thank you for coming back to stay again. As you wrote we are located convenient location and the supermarket is open from 9-midnight on basement floor. We look forward to welcoming you for the third time. Manager of the front clerk Hotel Monterey Grasmere Osaka
Tony
Small Double Room Non Smoking
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 17, 2025
This is the first time I stay in this hotel in Osaka. The hotel location is very good. It is next to Nambo JR Station. In fact it is linked to the JR Station via the underground plaza. It is just next to the OCAT (Osaka City Airport Transport). It will be an excellent choice if you take the airport bus to and from the airport The room space of the hotel is big and there are plenty spaces even two big suitcases are opened. The breakfast is very good and the city view of the restaurant is applauded.
Response from Property: Thank you very much for staying at Hotel Monterey Grasmere Osaka.We are very happy to hear that you enjoyed your stay at the Hotel Monterey Grasmere Osaka.We are glad to hear that you were satisfied with our hotel's location.Thank you very much for taking the time to write this review.Our entire staff will continue to make every effort to further improve our services to ensure that our guests have a pleasant stay at our hotel.We look forward to welcoming you to our hotel again.
Hiro.Hiro
Standard Double Room with City View
Stayed in May 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel front desk and all staff members are extremely polite, making the experience very comfortable, so a full score is a must. The hotel's location is convenient, adjacent to a large shopping mall and supermarket, which is highly accessible. The only minor issue is that the television cabinet was a bit dusty and could use better cleaning, but this does not significantly impact the overall satisfaction. In summary, this hotel can be considered an excellent choice. 酒店櫃台及各員工非常有禮, 感覺十分舒服，所以必須要給滿分。酒店坐落位置便利，鄰近大型商城超市, 極具方便。唯一有一個小問題是電視櫃較多塵，應該注意打掃，但不影響整體滿意度。總括而言,這家酒店可謂是上乘之選。
Response from Property: Thank you very much for choosing Hotel Monterey Grasmere Osaka and your review in two different languages.As you mentioned, our hotel is directly connected to JR Namba Station, and is conveniently accessible from Namba Station via an underground passageway. In addition, there is a bus terminal for the airport next to the hotel, so it would be convenient for you to use that when you use Kansai Airport. Famous sightseeing spots are also within walking distance. It is also ideal for sightseeing. Also, we are so delighted that you were satisfied with our service.We would continue our effort to provide the best service.However, we would like to apologize for making you disappointed with our cleaning. We will check it out, then improve it immediately. Thank you very much for your high rating, even though we have disappointed you.All of us at Hotel Monterey Grasmere Osaka look forward to welcoming you again. Hotel Monterey Grasmere Osaka Front Desk Manager
J. SO
Twin Room With Extra Bed With City View
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 14, 2024
Comparatively location is really good and convenient. Definitely be on list next time in town.
MokSimon
Top Floor Twin Room With Extra Bed With City View
Stayed in Oct 2024
Family
2 review
3.7/5
Posted on Feb 3, 2025
This hotel is located very near Namba metro station–but is still quite a distance depending on the line you come from. It is especially so if you are travelling from Shin-osaka station. The good thing is you can find all sorts of food kiosks and restaurants in the underground mall linking the metro station on the way to the hotel so you never have to fear about not being about to find food. There is also a supermarket downstairs the hotel, as well as Daiso and a local mall. Another plus point is the proximity to Namba and Dotonburi area which is about 200-300m walk from the hotel. The hotel room is quite large with 3 beds, a little oldish, but it has it's charm and the staff are very nice. There are some nice restaurants in the hotel but we did not get a chance to try it. I would recommend this hotel to anyone visiting Osaka.