Cuvée J2 Hotel OSAKA by Onko Chishin Reviews

Response from Property: Thank you very much for staying at Cuvée J2 Hôtel Osaka and for your kind comment. We're delighted to hear that you found our boutique hotel stylish and comfortable. Our team is dedicated to creating a unique and relaxing experience for every guest. We look forward to welcoming you back again soon for another special stay with us.

Response from Property: Dear guest, thank you very much for choosing Cuvee J2 Hotel Osaka and for taking the time to share your thoughtful and sincere experience! We're delighted to hear that you enjoyed the hotel's modern, white-themed design and the ingenious, mysterious entrance. From the moment you step through the door, you'll feel a unique atmosphere, which is exactly the experience we strive for. Thank you also for mentioning our convenient location. The nearest subway station is just over 200 meters away, and Shinsaibashi is a 5-8 minute walk, making it convenient for shopping and sightseeing. We're also delighted that you appreciated the champagne house-inspired room design, one of our hallmarks, and we strive to provide every guest with a unique experience. Thank you also for your positive feedback about our service staff! Whether it's the patient explanations despite language barriers or the attentive Chinese staff, we will fully convey your compliments, which are our greatest motivation for continued service. Regarding breakfast, thank you for your understanding of our simple and light-hearted design. We will continue to refine the content and flavors based on your feedback to provide every guest with a superior dining experience. We sincerely thank you for your recognition and support. We look forward to welcoming you back in the near future and bringing you more wonderful memories! We wish you a happy and peaceful life! Sincerely, Cuvee J2 Hotel Osaka

Response from Property: Dear guest, first of all, thank you very much for choosing to stay in our hotel and express our sincere gratitude for your valuable comments. We apologize for not having a perfect experience during your stay. Regarding the price issue you mentioned, we understand your concerns. Due to the dual influence of the 2025 Osaka World Expo and the May Day Golden Week in China and Japan, the overall price of Osaka hotels has generally increased compared with the same period last year. The area of ​​our hotel rooms is more than 50 square meters, while the price of surrounding hotels of the same level (room area is about 17-21 square meters) during the Golden Week has reached about 1,000 RMB. Therefore, our pricing is based on a comprehensive consideration of market conditions and room quality, and we hope to provide you with a value-for-money accommodation experience. Regarding the two free glasses of champagne you mentioned, this is a special service of our hotel as the "world's first champagne-themed hotel". All guests staying in the hotel can receive two glasses of selected welcome champagne, many of which are difficult to buy on the market. In addition, our official website and Japan's well-known booking platform "Ikkyu" also provide a variety of champagne packages to meet the needs of different guests. As for breakfast service, we have selected freshly baked bread from the famous Japanese chain brand "BREAD, ESPRESSO &", which is highly respected for its unique flavor and high-quality taste. Bread can be provided the next morning or put in your room in advance. There is an oven in the room for you to heat it up at any time. We apologize again for not explaining this service at check-in. In addition to bread, breakfast also provides healthy combinations such as fresh yogurt and seasonal fruits, striving to start a vibrant day for you. We always value guest feedback and will continue to optimize the quality of service. We look forward to providing you with a more perfect stay experience when you visit next time. I wish you a happy life!

Response from Property: Dear guest, thank you very much for choosing to stay at Cuvee J2 Hotel Osaka and taking the time to share your feedback with us. We take every guest's experience very seriously. First of all, our hotel is different from the traditional five-star hotel. Five-star hotels are often known for their luxurious decoration and rich dining options, but we are the world's first champagne-themed boutique hotel. Our design concept is to provide guests with a more private and personalized stay experience, so we did not set up a traditional lobby, but provided clear signage at the entrance. Our rooms are relatively large, all over 50 square meters, which is very competitive among hotels in Osaka. Due to the small number of rooms, the design space of the reception is also small, about 30 square meters, but each room has a unique champagne theme, aiming to create a unique and unforgettable stay experience for each guest. In addition, our breakfast bread comes from famous Japanese chains (BREAD, ESPRESSO &), and the Osaka branch is a popular online store in Japan. In addition, we also provide fresh yogurt and fruits, striving to provide you with a hearty breakfast experience. We deeply regret your low rating of our services. We sincerely hope that you can understand our design intentions and are willing to communicate with you further to ensure that your next stay experience is more pleasant. Thank you again for your feedback and we look forward to serving you again in the future. I wish you a happy life! Cuvee J2 Hotel Osaka

Response from Property: 尊敬的客人，感謝您分享您的入住體驗！我們很高興您喜歡房間的設計及其寬敞的空間，同時也很高興您能享受到浴缸裏的熱水帶來的放鬆時光。我們始終注重衞生，每天都會進行清潔和更換浴缸裏的水，請您放心使用！希望您在這裏的每一刻都能感到愉快。期待您的下次光臨，祝您生活愉快！Cuvee J2 Hotel Osaka

Response from Property: 尊敬的客人，非常感謝您抽出時間給予我們如此積極的點評！我們很高興您對我們的酒店服務和地理位置感到滿意。您的讚賞是我們不斷追求的動力。我們期待着再次歡迎您光臨，併為您提供更好的服務。如有任何需要，請隨時與我們聯繫。祝您生活愉快！

Response from Property: Dear guests, thank you for your review of our Champagne Theme Hotel during your busy schedule! We are glad that you like our room design and comfortable space. Thank you for mentioning the location of our hotel, which is within walking distance to Shinsaibashi shopping street, which is indeed very convenient. Regarding the dinner you mentioned, we will continue to work hard to provide our guests with a high-quality dining experience, and your feedback is very important to us. As for breakfast, we will consider enriching the options to enhance guests' dining experience. We look forward to seeing you again, and we will continue to work hard to provide you with better service and experience! I wish you a happy new year, peace and success, and all the best! Cuvee J2 Hotel Osaka

Response from Property: .Dear customer, thank you very much for sharing such a detailed and enthusiastic review! We are delighted to hear that you enjoyed our hotel, especially the unique champagne experience and the design of the rooms. It is our goal to provide a comfortable and relaxing environment for you to enjoy bathing and watching movies. Our team is always striving to provide the best service and facilities, and it's great to hear your praise for our service staff. Every employee goes above and beyond to ensure your every need is met. We look forward to your visit again and giving us the opportunity to provide you with more wonderful memories and unforgettable experiences! If you have any suggestions or needs, whether it is improvements to facilities or services, please feel free to tell us and we will serve you wholeheartedly to make your next stay even more perfect. Thank you again for your support and look forward to seeing you again! I wish you all the best in the new year! Cuvee J2 Hotel Osaka

Response from Property: 尊敬的貴賓，您好！非常感謝您留下滿分的評價，這對我們全體員工來說是一種莫大的鼓勵！我們非常高興得知您對我們飯店的整體體驗感到滿意，特別提到設施齊全、清潔整齊，以及服務人員的禮貌應對，讓我們備感欣慰。我們的客房以香檳為主題設計，希望營造出浪漫且獨特的住宿氛圍，很高興聽到您覺得房間非常適合情侶入住。我們特別準備的一杯迎賓香檳，也是為了讓每一位客人從入住開始就能感受到放鬆與歡愉的氛圍。另外，我們也非常感謝您提到房間空間在大阪來說十分寬敞。我們的客房皆在50平方米以上，致力於為每一位旅客提供舒適的住宿體驗。同時，能夠以中文流暢溝通也是我們重視國際旅客需求的重要一環，希望讓遠道而來的您感受到無語言隔閡的親切感。地理位置方面，我們飯店步行即可抵達熱鬧的心齋橋購物街，無論是購物、美食或觀光都非常方便，對於自由行旅客來說是非常理想的據點。衷心感謝您的推薦與支持，您的一句話就是我們持續進步的最大動力。我們期待您的再次蒞臨，讓 Cuvee J2 Hotel Osaka 成為您在大阪的美好回憶之一。如有任何建議或需求，也歡迎您隨時與我們聯繫。祝您新萬事如意、平安健康、心想事成！Cuvee J2 Hotel Osaka 敬上

Response from Property: Dear guest, thank you for choosing our hotel and sharing your valuable feedback! We are pleased that you are satisfied with our service and equipment. We are committed to providing high quality service and comfortable accommodations, so it's great to hear your overall review of our hotel. In addition, thank you for your praise of Ctrip’s customer service staff. We will continue to work hard to ensure that we provide timely and professional help and support to every guest. Your feedback is very important to us, and we will continue to improve and optimize our services to ensure that each guest's stay experience is more perfect. If you need any help during your trip, please feel free to contact us and we will serve you wholeheartedly. I wish you a pleasant trip and look forward to seeing you again!

Response from Property: 尊敬的客人：感謝您選擇入住我們酒店，並感謝您對住宿體驗的寶貴反饋。對於您在入住期間遇到的諸多不便，我們深表歉意。關於您提到的辦理入住時門口沒有工作人員的問題，我們在入口處已明確標示辦理入住位於3樓，也許字體的問題，我們會內部檢討並改正。通常情況下，我們會在門口安排工作人員接待，服務時間至下午6點。如果超過該時間段，確實可能會出現工作人員不在的情況。對於退房時帶來的不便，我們也深感抱歉。早上前台大約安排三名工作人員，其中一人負責準備及送灶餐，另外兩個人則可能剛剛好在處理其他房間的客人需求。有時會接到送香檳的電話，因為作為世界首家香檳酒店，我們提供的很多香檳種類是其他地方無法獲得的。這也是許多當地日本遊客選擇我們酒店的原因。正常情況下，工作人員在離開前台時會帶上電話，但由於工作人員的失誤，給您帶來了不便，我們對此表示誠摯的歉意。關於房間通風問題，我們所有客房均配備通風系統及空氣凈化器（根據日本《建築基準法》第38條，高層建築客房區域確實無法設定外開窗），希望您能理解。針對前台響應不及時的情況，我們將重新調整人員配置與值班流程，以確保類似情況不再發生。羞愧之餘，更感謝您的直言。期待未來能為您提供更好的體驗。 祝您生活愉快，旅途順利！Cuvee J2 Hotel Osaka

Response from Property: 尊敬的客人，衷心感謝您抽出時間為我們留下寶貴的點評！我們很高興得知您對客房的寬敞空間和酒店優越的地理位置感到滿意，作為全球首家以香檳文化為核心的主題酒店，我們致力於為每位客人打造獨特而難忘的入住體驗。期待您的再次光臨，為您提供更好更優質的服務！祝您旅行順利，生活愉快！

Response from Property: 尊敬的客人，非常感謝您選擇入住Cuvee J2 Hotel Osaka，並抽出寶貴時間與我們分享您的反饋意見。我們非常重視每一位客人的體驗。首先，我們的酒店與傳統的五星級酒店有所不同。五星級酒店通常以豪華的裝修和豐富的餐飲選擇而聞名，而我們是全球首家以香檳為主題的精品酒店。我們的設計理念是為了給客人提供更私密和個性化的入住體驗，因此我們沒有設定傳統的大堂，而是在入口處提供了清晰的指示牌。我們的房間面積相對較大，均在50平方米以上，這在大阪的酒店中是非常具有競爭力的。由於房間數量較少，前台的設計空間也較小，約30平方米，但每間房間都獨具香檳主題，旨在為每位客人創造獨特而難忘的入住體驗。此外，我們的早餐麪包來自日本著名連鎖店（BREAD, ESPRESSO &），而大阪的分店更是日本的網紅店，此外還提供新鮮的酸奶和水果，力求為您提供豐盛的早餐體驗。對於您對我們服務的低評價，我們深感遺憾。我們誠摯希望您能夠理解我們的設計初衷，並願意與您進一步溝通，以確保您的下次入住體驗更加愉快。再次感謝您的反饋，期待能在未來再次為您服務。祝您生活愉快！Cuvee J2 Hotel Osaka

Response from Property: First of all, thank you very much for choosing to stay at Cuvee J2 Hotel Osaka and sharing such a detailed stay experience with us. We feel honored to be able to provide you and your daughter with an enjoyable stay. We are delighted to hear that you spoke highly of our sushi and champagne pairing. We are committed to providing each guest with a unique gastronomic experience, and it is a great encouragement to us that our selection of champagne and sushi pairings can be recognized by you. Thank you for your high praise for our staff. Our team has always been committed to providing meticulous services, and your recognition is undoubtedly the greatest support for our work. I'm glad to know that you found the convenient facilities and abundant dining options around the hotel, which made your trip to Osaka even more fulfilling. We very much look forward to having you and your daughter visit Cuvee J2 Hotel Osaka again and hope that your next stay will be even better. If you have any other needs, please feel free to contact us. I wish you and your family all the best and good health! XieCuvee J2 Hotel Osaka