Candeo Hotels Osaka Shinsaibashi

Candeo Hotels Osaka Shinsaibashi Reviews

Candeo Hotels Osaka Shinsaibashi

Shinsaibashisuji 2-7-12, Chuo Ward, Osaka City, Osaka Prefecture, 542-0085, JapanSee Hotel Details
Candeo Hotels Osaka Shinsaibashi
Candeo Hotels Osaka ShinsaibashiCandeo Hotels Osaka ShinsaibashiCandeo Hotels Osaka Shinsaibashi
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1 night

Guest Reviews

9.0/10
Great
322 review
Verified reviews
Location9.2
Amenities8.9
Service8.9
Cleanliness9.0
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All reviews(322)
Positive reviews(308)
Reviews with photos/video(75)
Convenient for shopping(41)
Near shopping area(26)
Easy to get around(23)
Relaxing hot springs(19)
Too noisy(13)
Would stay again(9)
Friendly front desk staff(7)
Tasty food(6)
Negative reviews(14)
Emily Rose L
King Room-Non-Smoking
Stayed in May 2025
Couple
36 review
9.5/10
Amazing
Posted on Jul 8, 2025
This hotel has a really nice breakfast and amenities in the room. The shower was great and had good toiletries. We could make coffee in the room and we enjoyed the miso soup and other Japanese, Chinese, and Western choices at the buffet. The spa/hot springs areas are lovely- a calm and beautiful indoor/outdoor oasis above the shopping area surrounding the hotel (one for men and one for women, no mixed pool or spa area). The location is very good for shopping and nightlife in the Dotonbori area and also for a short walk to the Namba Shrine.
Response from Property: Dear Guest,Thank you very much for staying with us and for taking the time to share such a wonderful review.We are delighted to hear that you enjoyed our breakfast selection, in-room amenities, and the relaxing spa facilities. It’s great to know that the shower and toiletries met your expectations, and that the variety of Japanese, Chinese, and Western dishes at the buffet added to your experience.We’re especially pleased that our location provided convenient access to shopping, nightlife, and local sights like the Namba Shrine.Your kind words encourage us to continue providing excellent service, and we truly hope to welcome you back again in the future.Warm regards,
Gloria goh wei wei
King Room-Non-Smoking
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 22, 2025
⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Stay at Candeo Osaka Namba! Great location near Namba Station—close to shopping and nightlife. Rooms are compact but clean, modern, and comfortable. The **rooftop onsen (hot spring) with city views** was a relaxing highlight. Friendly staff, good breakfast, and great value. Highly recommend for solo or couple travelers! Pros:Perfect location, clean rooms, amazing onsen Will definitely stay here again!
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and perfect rating! We're delighted to hear that you enjoyed your stay at CANDEO HOTELS Osaka Namba.It’s great to know you appreciated our convenient location, modern and comfortable rooms, and especially the rooftop onsen with its city views. We’re also happy to hear that our staff and breakfast made a positive impression on your experience.We truly appreciate your kind recommendation and look forward to welcoming you back on your next visit to Osaka—whether you're traveling solo or as a couple!Best regards,
Lovelynn A.
King Room-Non-Smoking
Stayed in Jan 2025
Couple
17 review
10/10
Outstanding
Posted on Feb 17, 2025
This is a great hotel to stay in Osaka. Nice and comfy room with great facilities, location and rooftop Japanese Spa. Nice friendly and helpful staff.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your kind words.We’re delighted to hear that you enjoyed your comfortable room, our convenient location, rooftop Japanese spa, and hotel facilities.Your compliments about our friendly and helpful staff truly mean a lot to us.We look forward to welcoming you back on your next visit to Osaka!
Sheila Zaini
King Room-Non-Smoking
Stayed in Jun 2025
Traveling with friends
1 review
9.0/10
Great
Posted on Jul 23, 2025
The location is the amazing factor for this hotel. It's only 4 mins walk to Glico man. Shopping and food are just behind the hotel. The exterior of the hotel is beautiful although the room can be challenging when you have two big luggages, as the twin room was small. We used the washing machine and it's so efficient. You can check the machine availability and how long more before you laundry is done from the TV in your room which is great! Only downside is breakfast. Decent if you're not fussy but for the amount paid, I was hoping for more choices, so kind of disappointed. Overall a great place to stay location wise.
Response from Property: Thank you very much for choosing to stay at CANDEO HOTELS Osaka Shinsaibashi and for taking the time to share your detailed feedback.We are delighted to hear that you enjoyed our prime location and found the hotel’s exterior and laundry facilities convenient and efficient. We're especially glad you appreciated the in-room TV feature that shows the washing machine status — it's one of our favorite guest-friendly touches.We’re sorry to hear that the room felt a bit tight with large luggage, and that the breakfast did not meet your expectations. Your comments are sincerely appreciated and will be shared with our team as we continuously strive to improve our services and offerings.Thank you again for your valuable insights.We hope to have the pleasure of welcoming you back on your next visit to Osaka.
Kikun C
Deluxe Triple Room-Non-Smoking
Stayed in Feb 2025
Business traveler
14 review
10/10
Outstanding
Posted on Mar 8, 2025
A Very good hotel, good service, good location, large room…
Response from Property: We are glad to hear out hotel's facilities satisfied your needs during your stay. We hope you had a wonderful time at our hotel and we would be glad to serve you again in the near future.
Hooooooo22
King Room-Non-Smoking
Stayed in Oct 2024
Family
12 review
10/10
Outstanding
Posted on Nov 25, 2024
located right next to the shinsaibashi shopping area, a very convenient place with a sizable room. particularly enjoyed the rooftop spa!
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback.We’re delighted to hear that you found our location convenient and the room spacious. We're especially glad you enjoyed the rooftop spa—it’s one of our most popular features!We hope to welcome you back on your next visit to Osaka.
Tim Nazarov
King Room-Non-Smoking
Stayed in Mar 2025
Couple
9 review
9.5/10
Amazing
Posted on Apr 22, 2025
Great hotel in a very good location almost in the middle between Shinsaibashi and Namba stations, prepare to walk a bit from the stations. Access from Shinsaibashi is easier, but you have to be careful with the elevator options: - Namba is easy due to elevators/escalators, but not so easy to get out. - Shinsaibashi is complete opposite. Only exit 7 has half way elevator and probably exit 6 is the same. Shopping is nearby, Dotonbori in 3-5 mins. Clean, cozy, some kind of onsen separate for men and women. P.S. be sure to get the Goshuin in the temple by the entrance. It’s a very old shrine with its own character👌🏻
Response from Property: We are glad to hear your experience during your stay was entertaining with both shopping and the temple service. We will continue to work hard to provide our guests with the highest quality experience going forward. We appreciate you taking the time to write to us.
Florence
King Room-Non-Smoking
Stayed in Mar 2025
Couple
6 review
7.0/10
Posted on Apr 25, 2025
The hotel is in a very location, it is on the main avenue right beside Louis Vuitton. Its a stone’s throw away from Dotonbori and the subway. I find the rooms a little dated, I would prefer a newer hotel next time.
Response from Property: Thank you very much for writing about your experience with us. We value your feedback and will utilize it to ensure our hotel facilities are in the most ideal condition. We hope you had a wonderful time at Candeo Hotels Osaka Shinsaibashi.
Sze
Twin Room-Non-Smoking
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 2, 2025
Such a good location to walk over to Dotonburi. Will definately come back to stay here. 
Response from Property: We are truly delighted to hear that you had a wonderful experience with us. We would be happy to welcome you again to our hotel the next time you are in Osaka. In the meantime, please take care.
z3phyr
King Room-Non-Smoking
Stayed in Apr 2024
Family
8 review
10/10
Outstanding
Posted on May 18, 2024
Right dead smack next to Shinsaibachi for the shopping and Dotonburi for delicious food. The hotel is very new and can easily be found by the shrine on the first floor. There is also a lot of construction going on the hotel street so arriving to the hotel can be tricky to navigate especially since it's generally a crowded area. The facilities is amazing and the TV provides live statuses to the laundry and onsen. The onsen is separated by sex and has an indoor and outdoor one. There is also a small, cold outdoor pool right next to the warm bath. Overall an easy choice to come back! Glad to have picked this place!
Response from Property: Thank you very much for your detailed and positive feedback! We're delighted to hear that our prime location right next to Shinsaibashi and Dotonbori made your shopping and dining experience so convenient and enjoyable. It's great that you found our hotel easy to locate with the shrine on the first floor.We apologize for any inconvenience caused by the ongoing construction nearby and appreciate your understanding given the busy area. We're glad you enjoyed our facilities, especially the live TV updates for laundry and onsen status, as well as the separated indoor and outdoor baths. The cold outdoor pool next to the warm bath is indeed a unique feature!Your kind words truly encourage us, and we look forward to welcoming you back on your next visit. Thank you again for choosing our hotel!
Maria in China
King Room-Non-Smoking
Stayed in Sep 2024
Solo traveler
27 review
10/10
Outstanding
Posted on Oct 4, 2024
The hotel was excellent! Perfect location and in easy walking distance of many attractions, restaurants and subway.
Response from Property: Thank you very much for your kind review!We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the city.We hope to welcome you back again in the near future!
KIM WAH
Deluxe Triple Room-Non-Smoking
Stayed in May 2024
Family
6 review
9.5/10
Amazing
Posted on Jun 11, 2024
Great location all food and shopping walking distance. Room abit small for king size bed. Onsen roof top is perfect
Response from Property: Thank you for your kind review and for choosing to stay with us. We're delighted to hear that you enjoyed our convenient location and had a pleasant time exploring the nearby food and shopping options.We're also glad that you appreciated our rooftop onsen — it’s one of our favorite features too! We understand your comment about the room size and appreciate your honest feedback. We will take it into consideration as we continue to improve our guests’ comfort.We truly appreciate your support and hope to welcome you again in the future.
LostSeal
King Room-Non-Smoking
Stayed in May 2024
Couple
6 review
10/10
Outstanding
Posted on Jul 26, 2024
Great location Clean Looks like a new establishment Amazing roofless onsen with great views
Response from Property: Dear Guest,Thank you very much for your recent stay with us and for taking the time to share such a wonderful review.We’re truly delighted to hear that you enjoyed our convenient location, the cleanliness of our facilities, and especially the open-air onsen with its scenic views. Knowing that our amenities and service met your expectations means a great deal to us.Your kind words are the best encouragement for our team. We hope to welcome you back again in the near future for another relaxing and memorable stay.Warm regards,
Jong w.
Twin Room 3 People With Sofa Bed-Non-Smoking
Stayed in Nov 2023
Family
6 review
9.0/10
Great
Posted on Dec 30, 2023
Great location and very cleanliness but over price on New Year period.
Response from Property: Thank you very much for staying with us and for your valuable feedback.We’re delighted to hear that you appreciated our excellent location and cleanliness.We’re sorry, however, that the pricing during the New Year period did not meet your expectations.As rates may vary depending on seasonal demand, we strive to ensure that the quality of our services reflects the value. Your feedback will help us improve.We hope to have the opportunity to welcome you again in the future.
Guest User
King Room-Non-Smoking
Stayed in Feb 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 12, 2025
Nice and clean. Good location
Response from Property: We appreciate your kind appraisal about our hotel's cleanliness and location. We are delighted to hear that our offerings met your needs during your stay. Thank you very much for leaving a review.