Hilton Odawara Resort & Spa

Hilton Odawara Resort & Spa Reviews

Hilton Odawara Resort & Spa

583-1 Nebukawa, Odawara City, Kanagawa Prefecture, 250-0024, JapanView Hotel Details
Hilton Odawara Resort & Spa
Hilton Odawara Resort & SpaHilton Odawara Resort & SpaHilton Odawara Resort & Spa
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Hilton Odawara Resort & Spa Guest Reviews

4.7/5
Amazing
53 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(53)
Positive reviews(51)
Reviews with photos/video(12)
Awesome stay(14)
Friendly staff(7)
Loved the view(6)
Relaxing hot springs(6)
Negative reviews(2)
Guest User
Japanese Western Deluxe Room
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jun 30, 2024
I hope they improve the direction information because we were stranded there with out transportation to the train station on Saturday morning. Thank God for Mr. Hiroyuki who volunteered to drive us to the station to go on our way. The place is beautiful but needs more activities and entertainment.
Response from Property: We are honored that you chose the Hilton Odawara Resort & Spa amongst the many hotels in Odawara.We are sorry to hear that our service and facilities did not meet your expectation. Rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Guest User
Hilton Twin Room
Stayed in Apr 2024
Couples
1 review
4.5/5
Great
Posted on May 13, 2024
Location a bit tricky to get to n quite pour of the way. However the setting of the environment n the view was spectacular. The air was fresh. The Onsen bath were well designed n well maintained. Just that the me meal offering times were limited
Response from Property: Thank you for taking the time to provide us with your feedback.We are truly delighted to learn that you had enjoyed your stay, and appreciate you took the time to write about your experience in detail.We greatly look forward to welcoming you back again soon.
Guest User
Hilton Superior Twin Room
Stayed in Mar 2024
Family
39 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Great for swimming, sports and activities. Many families. Tattoos had to be covered in pool area, which is a bit weird in a Hilton Hotel.
Response from Property: Thank you for staying with us and sharing your experience.We are so delighted to hear that you found everything to your expectations during such a special time of the year. We certainly look forward to welcoming you back to stay with us when you next visit Odawara.
박혜준
Hilton Twin Room
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 28, 2024
It was very nice I had a great time relaxing with my family I recommend this place to whom have kids
Response from Property: Thank you for staying with us at Hilton Odawara Resort & Spa during this festive season.I am very happy to hear that you and your family had a great time with us. We hope to have the opportunity to serve you again on your next trip to Odawara.
Guest User
Hilton Twin Room
Stayed in Nov 2024
Couples
8 review
4.5/5
Great
Posted on Dec 27, 2024
good hotel with nice onsen
Response from Property: Thank you for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our onsen. We strive to provide a relaxing and enjoyable experience for all our guests. We hope to welcome you back soon for another wonderful visit!
Guest User
Hilton Corner Twin Room
Stayed in Jan 2023
Family
3 review
5.0/5
Outstanding
Posted on Apr 30, 2023
We had a very good time. The staff is super friendly and welcoming. We are definitely going there again.😃👌🏽
Response from Property: Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We look forward to seeing you soon on your next visit.
Cinderella2025
Hilton Superior Twin Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 21, 2025
A very satisfying trip. The hotel has a free shuttle bus to Odawara and Nefugawa. The buffet breakfast is very good. It costs about 10,000 yen for three people. The front desk is very welcoming and the room is very clean. Except for being a little old, the hotel is very quiet. Perfect for a family holiday.
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6/7
Response from Property: We are glad that you are satisfied with your stay. Your praise is our great honor and motivation for improvement. Our biggest goal is to provide the most satisfactory service to all guests during their stay. We sincerely invite you to visit Hilton Odawara Resort & Spa again to enjoy the different Japanese scenery in four seasons.
Anonymous User
Hilton Twin Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The sea view is unbeatable and the front desk service is also very enthusiastic
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Response from Property: 感謝您對我們酒店的好評！我們很高興您喜歡海景，並且對前台服務感到滿意。 您的支持是我們不斷努力的動力。期待您再次光臨，祝您生活愉快！
Ning々cc
Hilton Dog Friendly Room
Stayed in Sep 2024
Couples
13 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Facilities: I really like the heated swimming pool and had a lot of fun; Environment: The room is very clean and the facilities are complete, even a dog bathing pool; the dog adapted quickly. The outdoor seats in the restaurant were not open on rainy days, so I couldn't bring my dog ​​with me, which was a pity; Service: The waiters were very friendly
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Response from Property: Thank you for choosing to stay at Hilton Odawara Resort and expressing your appreciation for the hotel's environmental facilities and staff service. In order to become the first choice hotel loved by all our customers, all our employees will work together towards the goal of continuously improving service. At the same time, we also look forward to your visit again.
Dduoduo
Hilton Corner Twin Room
Stayed in Feb 2025
Travel with friends
23 review
3.8/5
Good
Posted on Mar 5, 2025
The room is in a good location, the hygiene is OK, the environment is OK, the service is very average, breakfast ends at 10:30, and the packing starts at 10:00, and it is very noisy. The facilities are also a bit old, and the sofa and small table are full of traces of use.
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Response from Property: 感謝您分享您的入住體驗。很高興您對房間的位置、衞生和環境感到滿意。 對於服務和早餐的安排，我們深表歉意。我們會加強員工的培訓，以確保為客人提供更好的服務體驗。關於設施的老舊問題，我們一直在分批進行修繕，以期更好地為大家提供入住體驗。您的反饋對我們非常重要。衷心希望我們能夠有再次為您提供服務的機會，也歡迎您隨時聯繫我們告知您的任何意見或者建議，我們將不斷提升唯您獨享的奢華體驗。
Huaguoqing
Hilton Twin Room
Stayed in Jan 2025
Travel with friends
26 review
5.0/5
Outstanding
Posted on Mar 4, 2025
It is a nice hotel, clean and tidy with excellent service. In order to facilitate the travel of tourists, the hotel's shuttle bus goes directly to Odawara city at regular intervals. There is also a shuttle bus from the hotel to the subway station in the evening. It really considers the guests staying in the hotel. I especially recommend Hilton Odawara Resort & Spa.
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Response from Property: 感謝您對我們酒店的高度評價！很高興您對酒店的清潔和服務感到滿意。 我們的班車服務旨在為客人提供便利，能夠幫助您更好地享受小田原的美好時光。歡迎您再次光臨享受四季不同的日本風景的小田原希爾頓温泉度假村。
Baixiongzhuli
Hilton Corner Twin Room
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Very high-end hotel, the front desk service is on the first floor, there is bowling in the children's play area, and the hot spring is very comfortable
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Response from Property: 感謝您對我們酒店的高度評價！很高興您喜歡前台的服務、小童遊樂區以及保齡球設施。 同時，能讓您在温泉中感到舒適也是我們的榮幸。期待您再次光臨，享受更多的美好時光！ 祝您生活愉快！
dorami555
Hilton Twin Room
Stayed in Dec 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Feb 13, 2025
There is a heated swimming pool and a fitness room, which is suitable for family travel. The environment is close to the mountains and the water, and it is quiet away from the downtown. You can also see the stars at night. The dinner buffet needs to be improved. The breakfast buffet is great!
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Response from Property: 感謝您分享您的寶貴意見！我們很高興您喜歡我們的恆温泳池和健康房， 以及親子游的適宜環境。 遠離喧囂的寧靜確實是我們的一大特色， 能在晚上看到星星更是讓人心曠神怡。同時也很高興您對我們引以為傲的早餐自助感到滿意。我們真誠期待您再次光臨， 祝您生活愉快！
Anonymous User
Hilton Twin Room
Stayed in Oct 2024
Couples
26 review
4.7/5
Amazing
Posted on Nov 26, 2024
The shuttle service is on time and the service is thoughtful. The breakfast is a bit monotonous, but everything else is guaranteed to meet international standards.
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Response from Property: Thank you for choosing to stay at Hilton Odawara Resort and for leaving us a positive review. The Hilton brand has always been committed to the brand culture of "True luxury, only for you", hoping to make your every stay a home away from home experience. We sincerely welcome you to stay at Hilton hotels around the world and we will help you complete your perfect trip.
Tuxiandaren
Hilton Superior Twin Room
Stayed in Mar 2024
Travel with friends
22 review
4.8/5
Amazing
Posted on May 5, 2024
The hotel is in a great location, on a hillside, with a large space. Very quiet. You can see the sea view. Take the JR to Nebukawa Station (I couldn't find the elevator at this station, and it took some effort to move the boxes.) There is a hotel shuttle 🚌, refer to the timetable, Figure 1. The driver uncle and the hotel staff are very nice. The hotel has a 24-hour hot spring bath, and there is a convenience store and souvenir shop in the lobby on the first floor. Breakfast and dinner are buffets, with a wide variety of varieties, and Odawara specialties 🍊 are very 😋. Overall, the price for May Day is still worth it.
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Response from Property: Thank you for choosing Hilton Odawara Resort among many other hotels and for giving us a good review. We will continue to use guest feedback to motivate our staff. Your positive comments will encourage our team to continuously improve and pursue more excellent service quality. We will continue to work hard to become a hotel that is loved and welcomed by customers. All our staff sincerely look forward to seeing you again.