Zenitude Evian les Terrasses du Lac, Ascend Hotel Collection Reviews

Response from Property: Dear Madame Zhang,Thank you for taking the time to share your opinion,We are sorry that the service and service did not live up to your expectations.You stayed in our residence for several months. We have always received your packages and mail during your stay. You could also take advantage of our free outdoor parking to park during its multiple months of rental. Also we have always printed your different prints for free and without any feedback from you.However, when you left, we informed you that it was not possible to occupy an outdoor parking space once you left the property. Indeed, we cannot take this responsibility and we needed its places for our future customers. In addition, you had not made a reservation after your departure and we had no certainty that you planned to return to the residence.In addition, your departure took place on Sunday, March 19, and you asked us to receive a package in your name that was to arrive between March 23 and 25, one week after your departure. Please understand that we cannot take responsibility for keeping a package that does not belong to us regardless of the size of the package. We inform you that we automatically return mail and parcels from customers who no longer stay in the residence.Our cleaning procedures are strict, cleaning is planned after each departure of client. We do not ask for a complete cleaning of the apartment, but it is essential to respect the work of our employees. We regularly treat and maintain our entire establishment so that all our guests can spend a stay of the highest quality. Regarding your apartment, we inform you that the photos put your comment is the state of the apartment in which you left it when you left on Sunday, March 19. Is this disrespectful to the work of our staff.We work every day to best satisfy our customers. Despite your negative opinion about our staff, they have always tried to do what is necessary to satisfy you. Especially when you went out and left your meal on the induction hob and our staff did everything possible to avoid a fire that could have burned all your personal belongings and much more.We wish you a pleasant day,Kind Regards,Zenitude Team