100/8C/T25 Tran Phu Street, Loc Tho, Nha Trang, Khanh Hoa Province, VietnamView Hotel Details
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Emerald Bay Hotel & Spa Nha Trang Guest Reviews
4.2/5
Very Good
46 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.2
Service4.2
Cleanliness4.4
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All reviews(46)
Positive reviews(44)
Reviews with photos/video(21)
Delicious breakfast(16)
Friendly staff(12)
Clean and tidy(10)
Awesome stay(9)
Nice sea view(8)
Awesome rooms(6)
Negative reviews(2)
Sunnykhula
Superior Room
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 24, 2025
very good breakfast and cozy room
thank you so much emerald bay hotel staffs 🥰
Response from Property: Dear Guest, Thank you for your highest ratings for Emerald Bay Hotel Nha Trang, we will spread these reviews to all staff. Once again, thank you for your review and look forward to welcoming you and your family for your next stay at Emerald Bay Hotel Nha Trang. Best regards !
Guest User
Senior Double Room with Ocean View Non smoking
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 24, 2025
This hotel ticks all the boxes for us. The staff are friendly and helpful, and the buffet breakfast is extremely comprehensive.
The room we booked with a sea view was lovely and big and the view quite extensive.
The level of security was high.
Response from Property: Dear Guest, Thank you for your highest ratings for Emerald Bay Hotel Nha Trang, we will spread these reviews to all staff. Once again, thank you for your review and look forward to welcoming you and your family for your next stay at Emerald Bay Hotel Nha Trang. Best regards !
Guest User
Deluxe Room
Stayed in Dec 2024
Solo travelers
20 review
4.5/5
Great
Posted on Jan 12, 2025
Everything fine, but the sink was always stuck.
Also the stuff refused to give me water on the last day (come on! it costs 10 cent, is this the good service?)
Response from Property: Dear Guest,Thank you for your highest ratings for Emerald Bay Hotel Nha Trang, we will spread these reviews to all staff.Once again, thank you for your review and look forward to welcoming you and your family for your next stay at Emerald Bay Hotel Nha Trang.Best regards !
Guest User
Superior Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
I recently stayed at this hotel and had a great experience! The place is clean and comfortable, with everything you need for a pleasant stay. The breakfast selection was pretty good, though I would have loved to see some fish and seafood options
One of the highlights was the small gym and the pool on the 28th floor. Overall, I really enjoyed my time here and would definitely recommend it to anyone looking for a nice place to stay
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Sook Yan Pu
Family Room with Ocean View
Stayed in Mar 2024
Travel with friends
2 review
3.2/5
Posted on Apr 14, 2024
We booked a family room with a sea view. Is a connecting room with one twin room & one king room.
Air conditioning in both rooms are warm/hot and not cooling, and one of our toilets has a bad scent, the water temperature is not stable (suddenly switch to super hot mode), and there’s an issue with floor drain as well.
Please remember to check if they provide two bottles of mineral water in the room because they charged us when they only provided one bottle on the first day (our mistake for not checking as well). In terms of location, it's about a 5-10 minute drive to Nha Trang center, and there are a few local restaurants and mini-markets around, which is very convenient. The receptionist is friendly and helpful.
Response from Property: Dear Valued Customer,Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience.We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced.Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience.Sincerely thank you!
Traveler LH
Executive Double Room Non smoking
Stayed in Jan 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Feb 24, 2024
We stayed for almost 10 days. The room is clean, the breakfast is very complete. I’m the rooftop there’s a small gym and a pool with a view of the beach. The location is also very good very close to the main beach in Nha Trang.
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
ChooChihChiang
Superior Room
Stayed in Feb 2024
Solo travelers
103 review
4.5/5
Great
Posted on Mar 18, 2024
Very good breakfast and front desk staff helpful. Recommended!
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Tatiana Skaya
Executive Room
Stayed in Jan 2025
Other
8 review
4.5/5
Great
Posted on Feb 18, 2025
Excellent hotel for the money. It's about 20 minutes' walk to the center along the embankment. It's not a problem for us, because we specifically left the center for a quieter area.
Clean, modern, has its own beach and sun loungers with umbrellas, although there are not many of them ((it's not always possible to use them upon arrival, but they always give you a towel)
Breakfasts are included, quite a wide selection.
We stayed for two weeks, towels are changed and cleaning is done daily, but bed linen is changed on demand )))
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Response from Property: Dear Guest, Thank you for your highest ratings for Emerald Bay Hotel Nha Trang, we will pass these comments on to all staff. Thank you again for your review and we look forward to welcoming you and your family on your next stay at Emerald Bay Hotel Nha Trang. Best wishes!
Гость отеля
Twin Room With City View
Stayed in Dec 2024
Family
11 review
1.5/5
Posted on Jan 25, 2025
The hotel is a maximum of 3*, there can be no talk of any five stars!
The hotel is located in a dirty alley, there are several more buildings attached to it, the entrance is between some eateries. When checking in, they ask for a passport as a deposit. Guys, are you crazy!!!! This can't be happening, who do you think you are to take a passport. After an hour of discussion, we agreed to $ 100, this is disgusting. Not a single hotel like Marriott, Movenpick, and Vinpearl did this with their level and here is some kind of garbage hotel, it is simply disgusting and dirty to be here. Breakfast is so disgusting in taste and appearance that you will not be able to eat. There are no pastries at all, some kind of nastiness everywhere. Some fat screaming, smoking aunts and uncles walk everywhere, the smell of sweat in the corridors, in the elevator it makes you sick!
The room is a maximum of 10 square meters, you can't even open a suitcase. I do not recommend, beware of this place. We left on the second day
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience. We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced. Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience. Sincerely thank you
Guest User
Deluxe Room
Stayed in Dec 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Jan 8, 2025
everything was good, a good 5* hotel, although it takes about 15 minutes to get to the party center, good
Original TextTranslated by Google
Response from Property: Dear Customer, Thank you for your high rating of Emerald Bay Hotel Nha Trang. We will pass this feedback on to all staff. Thank you again for your review and we look forward to welcoming you and your family on your next stay at Emerald Bay Hotel Nha Trang. Best wishes!
chumob
Superior Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 9, 2025
good breakfast, ok view, good location. value for money 10₫
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your highest ratings for Emerald Bay Hotel Nha Trang, we will spread these reviews to all staff. Once again, thank you for your review and look forward to welcoming you and your family for your next stay at Emerald Bay Hotel Nha Trang. Best regards !
Guest User
Superior Room
Stayed in Oct 2024
Couples
9 review
4.2/5
Very Good
Posted on Nov 30, 2024
The room is a bit small, and the bathroom is also small. It takes a long time for the hot water to come out. There are beach chairs on the beach, and you can get a towel if you show your room card. The breakfast is just average, don't expect too much, it's worth the price. It's just a four-star hotel.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience. We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced. Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience. Sincerely thank you!
Guest User
Family Room with Ocean View
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 27, 2024
This is the hotel I stayed at two years ago when I visited alone. This time, I went with friends and reserved a connecting room. It was great. The facilities were clean and the breakfast was good. There was a swimming pool and a gym. The staff were very friendly. They even ordered food through Grab and bothered me with various things, but they were very friendly. I will use this hotel again when I go to Nha Trang. See you again, staff.
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Guest User
Senior Double Room with Ocean View Non smoking
Stayed in Sep 2024
Family
9 review
4.2/5
Very Good
Posted on Oct 13, 2024
Hotel on the firm 4. We stayed for 8 nights, the room was upgraded with a sea view, but the sea was partially visible, there was another hotel in front of us.
The service staff is good. They cleaned every day, but they didn’t wash the floors on the balcony, and they didn’t wash the mugs and plates either. The bed linen is clean, but the blanket is already washed out, all the stuffing is crumpled.
The breakfasts are all the same, but you can find something to eat. Pho soup is always delicious, eggs were cooked in 5 ways to choose from.
The disadvantages are the very cold pool, only 4 sun loungers around the perimeter, there is sun only in the morning. The advantages include a private area on the beach with sun loungers, if there weren’t enough sun loungers, they gave you a mattress from a sun lounger. Taxi doesn’t get to the hotel well, since the driveways are narrow and filled with taxis.
There is everything you need nearby, shops, cafes, massage. The bar on the 27th floor was not open, but you can come with your own food and sit with a beautiful view
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel & Spa Nha Trang for your vacation in Nha Trang and for taking the time to share your experience. once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel & Spa Nha Trang with more satisfying experience. Sincerely Thank You.
Anton Ru
Deluxe Room
Stayed in Nov 2024
Solo travelers
4 review
3.2/5
Posted on Dec 4, 2024
Old hotel, very cheap but not 5 stars
Original TextTranslated by Google
Response from Property: Dear Valued Customer, Thank you for choosing Emerald Bay Hotel Nha Trang for your stay in Nha Trang and for taking the time to share your experience. We sincerely thank you for the valuable comments you have shared and also sincerely apologize for the inconvenience you have experienced. Once again, thank you very much for your support and we look forward to welcoming you back to Emerald Bay Hotel Nha Trang with a more satisfying experience. Sincerely thank you!