Name: Red Roof Inn & Suites Newport News
Address: 16890 Warwick Blvd building A, Newport News, Virginia, 23603, 16890 Warwick Blvd building A, Overseas, United States
Rating: 3.2

Red Roof Inn & Suites Newport News Reviews

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This hotel is disgusting the have roaches and they will not refund you they will take your money if u check out early I will never come back there

Been staying here on and off for a while now, always impressed with the room and employees.

Excellent price-quality.
With the rates they charge, you can say that this is a good hotel. Keep up the good work

24-hour front desk

Parking

Swimming Pools

Wi-Fi

Smoking area

Pets allowed

Breakfast

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Deluxe Room with Two Double Beds Non-Smoking

Deluxe King Room-Non-Smoking

Superior King Room-Smoking

Superior Room with Two Double Beds Smoking

The hotel was undergoing a renovation when we came. Although I'm sure the renovation will eventually be nice, there was much to be desired. Firstly, although the listing on ********** said the room slept 5, it slept four and we had to cram three large kids into one bed as there were not trundles or anything provided. There was no seating in the room - when we ate in the room we had to sit on the beds. The beds were so squeaky they woke us up at night from just rolling over. The bathroom sink did not drain properly and bugs also came out of the drain. There was no breakfast even though it said it was provided online on the hotel's website. The worst part was that we were not offered a refund or credit even though the listing was not as described. Will never stay here again.  I expect a budget hotel for a budget price, but saying things in the listing that are not true is crossing a line.

We arrived on 08/12, the lobby did not have AC and it was bad. We had booked a non smoking room. We checked in and then we went to our room. When we opened the door, it smelled like a HOOKAH BAR stink so bad like cigarettes' and the place did not look anything like the photos. IT WAS REALLY BAD- keep in mind my daughter has bad asthma and walked right out the door and searched for another hotel since we were tired and had just came back from bush gardens.  booked another hotel to stay the night. checked out with them and told them to get another room and they said that they were sold out. We left and booked another hotel. I was told that i needed to call Orbitz to get a refund.  So on Monday i called Orbitz and they called the Hotel to try to get my refund. It turns out that the people from the hotel told Orbitz that i checked in and checked out the next day.  Therefore they couldn't refund me anything. ( which was freaking lie) I did not stay with them at all. i was there for 10 minutes and left to another hotel. Thank god that i showed Orbitz the receipt from the other hotel where i stayed.  How dare you lie about me staying with you guys when i reality i did not. Total BS. Watch out people this place lies- Thank you ORBITZ for giving me a voucher since the hotel did not give me a refund.

We were so disappointed with our room.  They put us in the back building where construction and renovation was going on.  There were construction materials all around the motel.  We asked for a non-smoking room because my husband is asthmatic.  We almost couldn't breathe in the hallway to our room it was so dirty and smokey.  We think there were families staying in the section we were in...doors open, trash all around the hallway, a grill in the hall.  The room looked fairly clean, but the smoke detector was hanging off the wall, there was a live cockroach the drawer, the chair had a hole in the upholstery, the tv didn't  work because the cable company was changing cables, and one lamp had blown out bulbs stuck in it and broken off so you couldn't switch bulbs to have a working lamp by the bed.

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13.3km from Newport News International Airport

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Discover 104 Red Roof Inn & Suites Newport News reviews, rated 3.2 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Red Roof Inn & Suites Newport News Reviews: 104 Verified Reviews Latest 2024 | Trip.com

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