The Empire Hotel New York Reviews

I found a cockroach on the curtain😖! The first reaction by the staff was proposed a janitor to catch the cockroach for me! Though they changed another room for me under my request, the shower didn’t work properly at the new room.

like the view nice location easy to access nearby malls no breakfast though which is very sad cause the food is expensive and I get hungry very easily LOL but amazing service but sometimes pretty slow cause my room had a damaged window and toilet but overall it was really good luxurious and many fruit stalls . 

I've visited New York City for business many times, and this is by far the worst hotel I've stayed in. The air conditioner is extremely loud, making it feel like you're staying in a factory. Additionally, the windows do not block out the noise from the outside, where machines are constantly running. Some equipments are very outdated, and you feel like you might get hurt just by touching the electronics. I requested a room change, but unfortunately, almost all the rooms have similar issues.

The best part about this hotel is the location. It is right off the subway and very close to Central Park, Columbus circle, and Lincoln center. There is a fitness center in the basement but it is very small and stuffy and hot. The pool was not open during our stay which is too bad but that's not their fault. The staff are very friendly and helpful. The worst part of this hotel is the rooms. Our window faced some vent and we had no light. The bathroom was bleak and the ceilings and the doors were old and dirty. The bed was comfortable.

Is excellent location near Central Park. Very convenient for navigating the upper manhattan area. Very nice decorations but bathroom is small and old. Considering the prices and locations is still an excellent choice.

Nice location

Our room was spacious and clean. The hotel was very close to a metro station, Starbucks, and Target.

Old hotel

Noisy dirty

The location is very good. Downstairs is the Lincoln Center and Juilliard School. It is also close to midtown Manhattan. The surrounding facilities are also good, but the hotel facilities are a bit old, and the style of the hotel corridors may be a bit unbearable for people with trypophobia

The hotel is in a good location, very close to the subway station, which is indeed very convenient, but the facilities in the room are simple, the closet door is broken, and the room I checked in does not match the picture and text. There is no sofa, only a stool. After communicating with Ctrip customer service by phone, I was transferred to the same room number upstairs, which has a sofa. I feel a little cheated

The hotel is in an unbeatable location. There is a popular Italian restaurant, an ice cream shop, and a Starbucks downstairs. Across the street is the high-end Lincoln Center. A few minutes' walk will take you to banks, breakfast shops, and Target. It is also very close to Columbus Circle, and you can take the subway to various attractions. However, except for the lobby, the hotel looks like a high-end hotel. The decoration style of the corridor is weird, the room area is small, and the facilities are so simple that it is only at the level of home. Details include: the bathroom is so small that only one person can stand; there are no glasses in the room, whether it is drinking water or brushing teeth, they are all disposable paper cups. Fortunately, most of the time I walk in the city and just go back to the hotel to sleep. Anyway, I will not choose this hotel again next time.

There are too many problems with the keys. The air is extremely dry. I asked for a humidifier but they never brought one. They gave me as many bottles of water as I wanted for free.

The location is good, the service is average, and the cost is high. The hotel is located next to Lincoln Center and has a good location. However, it does not provide breakfast and does not even provide luggage storage service.