Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.5
Service8.7
Cleanliness8.4
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All reviews(109)
Positive reviews(8)
Reviews with photos/video(2)
Negative reviews(1)
Sabena Malaika Mulobi
Queen Room
Stayed in Jul 2024
Solo traveler
4 review
6.5/10
Posted on Aug 9, 2024
Not worth the high price I have paid, not a luxury hotel at all. No amenity kits provided. Not perfectly clean either, carpets are stained and dusty, some corners are rusty/rotting. Still nice, still a place to sleep but not worth the price (same level as premier inn/holiday inn). I did get a good view from my room.
Elena
Queen Room
Stayed in Mar 2025
Business traveler
29 review
9.5/10
Amazing
Posted on Apr 30, 2025
It was a nice hotel comparing with the ones in the area. the team is friendly.
arefe e
Deluxe King Room
Stayed in Feb 2024
Solo traveler
1 review
2.0/10
Posted on Mar 16, 2024
By far the most horrible, my check in was on March 12, and Lufthansa canceled my flight on that day, and hotel said because of no show, not only we took your money we don't give you any room too! Myself and Trip tried to negotiate for cancelation or even I asked my friend take the room, was all No!
At the end i lost huge amount of money.
Guest User
Deluxe Queen Room
Stayed in Jun 2023
Traveling with friends
3 review
8.0/10
Very Good
Posted on Jul 17, 2023
The location is convenient, and the staff in the hotel is very helpful!
Guest User
Deluxe Queen Room
Stayed in Dec 2022
Business traveler
1 review
10/10
Outstanding
Posted on Jan 29, 2023
The front desk staff, and the bellman were especially friendly and attentive. The room was cleaned daily and left neat and spotless. Our only concern is that the towels and sheets were changed to often. We would prefer to have a more eco-friendly approach to changing the linens.
Guest User
Queen Room
Stayed in Jun 2024
Solo traveler
5 review
9.5/10
Amazing
Posted on Jul 15, 2024
The room was smaller than expected, but it was enough for me to stay alone.
I think it would have been better if the ice machine and water purifier were in the same location (located on the 2nd floor and the first basement level, respectively).
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Songsongmama
Standard Room
Stayed in May 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Aug 16, 2024
Very good location, very satisfied
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Feb 2023
Solo traveler
9 review
7.5/10
Posted on Apr 1, 2023
It was comfortable and nice, and the location was also very satisfactory.
As for the auxiliary facilities, the size of the hotel is very small, except that the gym is made in a small basement.
Nothing special.
but
Close to Grand Central Terminal
It was a very satisfying position to move in various directions.