Embassy Suites by Hilton Hotels in New York

Had an amazing time exploring the city - the hotel is perfectly located, a short walk from anywhere you’d like to see; Central Park, time square, Rockefeller plaza, Penn Station, all within 10-20 minutes. The concierge desk was very helpful, and despite it being thanksgiving, the ladies working were engaging and considerate - all too happy to give me and my husband excellent recommendations for what to do on our one night stopover. It was a shame then, to arrive at our room and spot a few hairs on an uncleaned bathroom and shower floor, with what looked like a bit of rolling tobacco in the toilet. If we’re paying for the Hilton, even if it is a business hotel, we’re expecting the bathroom to be clean, especially as it takes up half the room. We paid extra for the view and it didn’t disappoint. A shame that we had to miss breakfast - served from 7am, we had to leave for our flight so I can’t really comment on that. All in all a great experience. My husband mentioned the lack of cleanliness and the desk did give us a small reimbursement- basically just waived the “city charge” of around $30. Would definitely go back, there’s a breakfast that needs to be sampled.