On February 3, our family of four checked into this hotel in the heart of Confucius Temple and had a very pleasant experience. Geographically, this hotel is impeccable. It only takes 400 meters to walk north to reach the most prosperous center of Confucius Temple; and it takes about 600 meters to walk south, turn right and then turn left, to reach the ancient gate east. These two places are undoubtedly the most lively and fun attractions in Qinhuai District, with a constant flow of people and extraordinary bustle.
In terms of facilities, we stayed in a twin room with a large bed and a small bed, covering an area of about 20 square meters. Everything in the room was tidied in an orderly manner, and the sheets and quilts were white as new, giving people a refreshing and comfortable feeling. The air conditioning has excellent cooling and heating effects, and the hot water supply is also sufficient. Every day when we return from outings, the room is always cleaned spotlessly, which makes people feel warm.
It is particularly worth mentioning that we have met the elder sister in charge of cleaning many times. She is not only down-to-earth and serious in work, but also simple and warm-hearted. When communicating with her, I can always feel her sincerity and enthusiasm.
As for the service, I was even more impressed and praised it sincerely. Several young ladies at the front desk were very friendly. No matter what questions we asked, they would answer them patiently. When we asked for more quilts, they also quickly satisfied us.
It was already past 7 o'clock in the evening when we arrived at the hotel on the 3rd, and the hotel's parking spaces were full. But the staff in charge of the hotel's vehicles very responsibly guided us to park the car in the underground parking lot next to it, and promised to bear the parking fee at night, but asked us to drive the car back to the hotel before 8 o'clock the next day. We did as required, but when we went to drive the next morning, we found that the parking fee was only 10 yuan, which was unexpectedly cheap. However, when we returned to the hotel parking lot again, we still couldn't find a parking space, so we had to drive the car back again. On the morning of the third day, when we went to drive, the parking fee had risen to 119 yuan, which was not a small amount. So we drove the car back to the hotel parking lot again and handed the car keys to the parking lot staff, who promised to help us adjust the parking space.
After returning to the hotel in the evening, I reported the problem to the lady at the front desk. To be honest, I didn't have much hope, I just wanted to remind the hotel. But unexpectedly, the lady at the front desk said very responsibly that she would report the problem to the leader. About 30 minutes later, my phone rang. It was the lady who called. She told me that the leader had agreed to give a parking fee subsidy of 60 yuan and an additional breakfast for the whole family as compensation. I was really surprised and happy to hear the news. I didn't expect the problem to be solved so smoothly.
Therefore, I would like to sincerely praise the staff of this hotel. Their service attitude and service quality are really impeccable, making people feel the warmth and comfort of home. This stay experience left a deep impression on me. I look forward to visiting again in the future. (I didn't take photos at the hotel, so here are photos of Confucius Temple)
Outstanding
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