Shanshui Hotel Reviews

Response from Property: Thanks for praising our service and location. Sorry the breakfast variety didn't meet your expectation. We'll work on enriching it. We hope you'll give us another chance to serve you better on your next visit. Best regards, the customer service manager of Nanjing Shanshui Hotel

Response from Property: thanks for praising our cleanness and service. Sorry for payment & deposit issues. Advance payment may result from system glitches; we'll talk to Ctrip. The 200 - yuan deposit covers extra costs. If forgotten, we'll refund. Cash deposits will be returned upon check - out. We value your feedback and will improve. Hope you'll come back. Best regards,Alicia, Customer Service Manager of Shanshui Hotel

Response from Property: we're truly delighted to hear that you found our staff friendly and helpful, and that you had a pleasant stay with us. Your kind words are a great encouragement to our team. We're looking forward to your next visit and will continue to provide the same high - quality service to ensure your every stay with us is enjoyable. Best regards, Customer Service Manager Alicia

Response from Property: 感謝您抽出寶貴時間分享在山水大酒店的入住體驗，得知您對酒店靠近地鐵站的優越位置以及房間條件表示認可，我們十分開心！便利的交通和舒適的房間是我們希望為每一位賓客提供的基礎體驗。感謝您的好評，期待您再次光臨，願您生活愉快，萬事順遂！山水大酒店客服經理

Response from Property: Thank you so much for your wonderful review! We are delighted that our hotel met your expectations during your New Year trip. We're glad you enjoyed the room size, the view and the convenient location. We strive to provide a pleasant experience for all our guests. If the room temperature was not to your liking, please do let us know next time and we will do our best to adjust it. Also, we're happy to hear that our friendly staff was able to assist you. We look forward to welcoming you back again in the future.

Response from Property: Thank you so much for your detailed and positive review. We are delighted to hear that despite the initial exterior appearance, you had a pleasant experience upon entering our hotel. We appreciate your kind words about the bed, facilities, Wi-Fi speed, breakfast options, and the unique touch of the robot butlers. All the refrigerators in the rooms are not locked and can be used freely. If you have any questions about the use of the facilities, please contact the customer service manager at any time. We believe we will provide you with better services.We are thrilled that you consider our hotel the best place you've stayed in Nanjing and that you recommend it. We look forward to welcoming you back again in the future to provide you with an even better stay.Best regards, Customer Service Manager Alicia

Response from Property: Thank you so much for your wonderful feedback! We are truly delighted to hear that you found our hotel well maintained and clean. It's great that you had a comfortable sleep on the bed and enjoyed the strong shower pressure. Our location near the metro station and the presence of many restaurants nearby aim to provide convenience for our guests. We are also happy that our front desk manager was able to assist you effectively and provide useful information about places of interest. We highly appreciate your recommendation and will strive to do even better in the future. We look forward to having the pleasure of serving you again on your next visit. Yours sincerely, the Customer Service Manager of Shanshui Hotel

Response from Property: Thank you very much for your recommendation! We are delighted to know that you were satisfied with our location and service. We will keep doing our best to provide you and all our guests with an even better experience. Looking forward to welcoming you again!

Response from Property: The hotel buffet breakfast is now special for one person in 38 yuan, offering Chinese and western-style meals, fruits, seasonal vegetables, freshly ground coffee, etc. Thank you for your suggestion and sharing. We will look forward to every guest's satisfaction with practical actions and unremitting efforts, and look forward to your coming again! Alicia

Response from Property: 感謝您抽出寶貴時間分享在山水大酒店的入住體驗，看到您對酒店環境、服務、設施以及衞生都給出 “ok” 的評價，我們由衷地感到欣喜！一直以來，我們致力於在各個方面為賓客打造優質的住宿體驗，您的肯定就是對我們最大的鼓勵。感謝您的認可，期待您再次光臨，願您生活愉快，萬事順遂！山水大酒店客服經理

Response from Property: The hotel offers a variety of room types to choose from. The smart room type was renovated from 2019 to 2020. If you have any requests for the room during your stay, please feel free to contact the customer service manager. Thank you for sharing, looking forward to your full marks and good reviews, and wish you a happy life! The customer service manager Alicia

Response from Property: 新年快樂！感謝您對酒店的高度評價！能讓您覺得房間漂亮，價格合理，我們感到十分榮幸。我們會一如既往地保持高水準，為您提供更優質的服務和體驗，期待您的再次到來，祝您生活愉快！山水客服經理 小董

Response from Property: It sounds like you had a positive experience at the hotel! Being near tourist sights is always a plus, and it's great to hear that the staff was efficient. A clean hotel and a good breakfast selection are important factors for a comfortable stay. It's good to know that there were amenities available, even if you didn't end up using them. Overall, it seems like you had a pleasant stay. We expect that you might consider staying at our hotel again. Wishing you good luck. Shanshui Customer Service Manager Alicia

Response from Property: Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay and appreciated the location of our property. It is always our goal to provide our guests with a comfortable and memorable experience, and we are glad to know that we have succeeded in doing so.We appreciate your kind words and look forward to welcoming you back in the near future. Once again, thank you for choosing our hotel and for sharing your feedback with us.Wish you a happy life. Customer Service Manager Alicia