Qingmu Shang Hotel (Nanjing Xuanwu Lake Scenic Area Hunan Road Zhongda Hospital Branch) Reviews
Qingmu Shang Hotel (Nanjing Xuanwu Lake Scenic Area Hunan Road Zhongda Hospital Branch)
hunanlumataijie70hao, Gulou District, Nanjing, Jiangsu, 210009, ChinaView Hotel Details
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Qingmu Shang Hotel (Nanjing Xuanwu Lake Scenic Area Hunan Road Zhongda Hospital Branch) Guest Reviews
4.7/5
Outstanding
874 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(874)
Positive reviews(855)
Reviews with photos/video(201)
Awesome amenities(82)
Friendly front desk staff(71)
Classy environment(57)
Easy to get around(39)
Large rooms(37)
Near shopping area(17)
Would stay again(15)
Strange smell in room(12)
Negative reviews(19)
Jenli
Queen Room
Stayed in Aug 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Sep 28, 2024
Receptionist was friendly and helpful. Overall good location and surrounding by groceries and eateries despite the ineffective hotel soundproofing.
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Boutique Queen Room
Stayed in Aug 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 24, 2023
设施:👍🏻
卫生:👍🏻
环境:👍🏻
服务:👍🏻
Response from Property: 非常感謝您對清沐·尚酒店的五星好評!我們是清沐酒店集團旗下新開業中高端品牌酒店,所有床品、用品都是精挑細選,所有細節都在精心完善,所有努力都衹為旅客住的舒心、安心、放心。再次感謝您,我們會繼續加油噠,期待您的再次光臨,祝您旅途愉快!
Kasaijialiyaxuzhu
Boutique Queen Room
Stayed in Jan 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Good night
Response from Property: 感謝您對我們的讚揚,您的滿意是我們最大的追求!期待您下次光臨,我們一定會給您帶來更加優質、貼心的服務!
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2024
Family
27 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The hotel is in a good location, with convenient transportation, good sanitation and services, free breakfast, and good facilities. There are many restaurants around, which is more convenient.
Original TextTranslated by Google
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
Anonymous User
Queen Room
Stayed in Aug 2024
Couples
3 review
1.0/5
Posted on Sep 26, 2024
I had a very good feeling about this hotel. The front desk services were very good. I stayed here for 3 days and noticed the smell in the toilet. On the night of September 26, I couldn't stand it anymore, so I called the front desk. After talking about this situation, he asked his aunt to come over and take a look. She came over and said that the smell was not the smell of floor drain. In short, it was very pungent and disgusting when asked. After that, I moved to another room. I don’t know if it was because I was bothering the front desk from 7 to 9 o’clock on September 26, 2024 (not the night shift front desk, don’t misunderstand me). My attitude changed drastically, and I didn’t take it seriously. I know who to show it to. The service attitude of the hotel was very good before. I sent a message and received a reply immediately. However, after calling once, I didn’t reply and ignored him. Originally I had full marks for this hotel and its service, but with such an incident, I can only say hehehe, it’s interesting. Does it bring down the overall score? ? ? I don’t know who to show my face to. It affects my mood too much. Accepted.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your feedback is very important to us. We will retrain the front desk to serve guests and conduct a comprehensive overhaul of the sewers and bathrooms in the rooms. We sincerely apologize to you again and we will distribute your feedback to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to your visit again!
maomaorj
Boutique Queen Room
Stayed in Jun 2024
Family
21 review
4.5/5
Great
Posted on Aug 14, 2024
My children went to Nanjing Children's Palace for a competition, so I specially booked this hotel. It's very convenient to take a taxi to anywhere, and it's about a 15-minute walk from the subway. The glass in the room I stayed in was broken and they were not replaced, but it didn't matter. I was only staying there temporarily anyway, so it didn't hurt to make do with it. It’s nice to look at the scenery from the window at night. Opposite is No. 99 Ma Tai Street, and Lawson is downstairs. The surrounding facilities are pretty good.
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star review of Qingmu·Shang Hotel! We are a newly opened mid-to-high-end brand hotel under the Qingmu Hotel Group. All bedding and supplies are carefully selected, and all details are carefully improved. All efforts are only to provide travelers with comfort, peace of mind, and peace of mind. Thank you again, we will continue to work hard and look forward to your visit again. I wish you a happy journey!
Guest User
Queen Room
Stayed in May 2024
Other
3 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Facilities: The facilities are very complete and the bathroom is separated from wet and dry areas.
Hygiene: Auntie is very diligent in cleaning. If you don't have enough things, you can pick them up in a trolley. On the first night of our stay, the water pipe under the sink leaked. I planned to make do with it, but when we went out to play the next day, Auntie cleaned it and fixed it. The service was very good. good
Environment: The location is very good. It is opposite the shopping mall and very close to Wuyue Plaza. It is great that there is no need to queue for the Nanjing Pai Dong!
The only drawback: There are too few types of breakfast. There are only fried rice, fried noodles, porridge and soy milk. The fried dough sticks are too oily and hard. The soy milk and milk are too watery and tasteless. The rest is very good. I hope the breakfast can be improved.
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star review of Qingmu·Shang Hotel! We are a newly opened mid-to-high-end brand hotel under the Qingmu Hotel Group. All bedding and supplies are carefully selected, and all details are carefully improved. All efforts are only to provide travelers with comfort, peace of mind, and peace of mind. We have communicated with the kitchen about your breakfast suggestions and we will try our best to increase the variety of breakfast to meet the needs of customers. Thank you very much for your suggestions. Your comments and suggestions will help us continue to improve and maintain a high level of service facilities and make our services increasingly perfect. Thank you again, we will continue to work hard and look forward to your visit again. I wish you a happy journey!
Anonymous User
Boutique Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
Good environment, good hygiene, good service, good sound insulation, the front desk lady is very nice
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star praise for Qingmu Shang Hotel! We are a newly opened mid-to-high-end brand hotel under Qingmu Hotel Group. All bedding and supplies are carefully selected, all details are carefully improved, and all efforts are made only to make travelers feel comfortable, safe and assured. Thank you again, we will continue to work hard, look forward to your visit again, and wish you a pleasant journey!
Guest User
Boutique Queen Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 14, 2024
Came to Nanjing on a business trip and booked this hotel. The environment is good and very comfortable
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star praise for Qingmu Shang Hotel! We are a newly opened mid-to-high-end brand hotel under Qingmu Hotel Group. All bedding and supplies are carefully selected, all details are carefully improved, and all efforts are made only to make travelers feel comfortable, safe and assured. Thank you again, we will continue to work hard, look forward to your visit again, and wish you a pleasant journey!
Guest User
Boutique Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
I came to Nanjing on a business trip and saw this hotel online. It was clean and tidy, and the environment was pretty good. The girl at the front desk had a very good service attitude and was very enthusiastic.
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star praise for Qingmu Shang Hotel! We are a newly opened mid-to-high-end brand hotel under Qingmu Hotel Group. All bedding and supplies are carefully selected, all details are carefully improved, and all efforts are made only to make travelers feel comfortable, safe and assured. Thank you again, we will continue to work hard, look forward to your visit again, and wish you a pleasant journey!
Guest User
Boutique Queen Room
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 13, 2024
The room is very clean and big, there are many types of breakfast, convenient transportation, convenient for traveling and shopping. The front desk and the store manager are very good, very nice, and help in everything they can👍👍👍
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star praise for Qingmu Shang Hotel! We are a newly opened mid-to-high-end brand hotel under Qingmu Hotel Group. All bedding and supplies are carefully selected, all details are carefully improved, and all efforts are made only to make travelers feel comfortable, safe and assured. Thank you again, we will continue to work hard, look forward to your visit again, and wish you a pleasant journey!
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Family
2 review
1.0/5
Posted on Nov 3, 2024
I called in advance to ask if there was a parking space. She said there was but it cost 1 yuan an hour. When I checked out and paid for the car the next day, the security guard said it would cost 6 yuan an hour. I was speechless... and the quilt was dirty and the quilt cover was dirty. There is also a hole.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your feedback is very important to us. Regarding the parking space charges, there is a coupon at the front desk, so it is one yuan an hour. At the same time, we will strengthen training for room issues. We sincerely apologize to you again. We will distribute your feedback to Relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to your visit again!
Guest User
Deluxe Room (2 Beds)
Stayed in Mar 2024
Family
17 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The bed in the room is big and comfortable to sleep in! The supporting facilities are relatively simple! The transportation is very convenient! There is a shopping mall opposite!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Boutique Queen Room
Stayed in Feb 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Mar 28, 2024
I chose this newly renovated hotel from the Internet. It has a good location and is convenient for going to Xuanwu Lake Scenic Area. There are also many shopping malls and restaurants nearby. The front desk staff were very enthusiastic when I checked in, and any problems were solved in a timely manner.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Feb 2024
Booked for others
7 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Booked a room for my mother and little sister. They had a great time and were very satisfied with the hotel. Very satisfied with the stay experience. The lobby is large and clean. The front desk service is good. Check-in is fast. The room facilities are complete. The bed is very comfortable. The breakfast is also very good. They also help with free late check-out. It is very good. It is also close to Xuanwu Lake and Jiming Temple. The starting price for taxis is
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!