Somerset Westview Nairobi

Somerset Westview Nairobi Reviews

Somerset Westview Nairobi

LR. No. 1/1376, Nyangumi Road, off Lenana Rd, Nairobi, KenyaView Hotel Details
Somerset Westview Nairobi
Somerset Westview NairobiSomerset Westview NairobiSomerset Westview Nairobi
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Somerset Westview Nairobi Guest Reviews

4.4/5
Very Good
49 review
Verified reviews
Location4.4
Amenities4.4
Service4.3
Cleanliness4.4
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All reviews(49)
Positive reviews(27)
Reviews with photos/video(5)
Awesome stay(7)
Awesome rooms(6)
Friendly owner(6)
Negative reviews(2)
Anonymous User
Executive Suite
Stayed in Sep 2023
Couples
20 review
4.5/5
Great
Posted on Oct 14, 2023
Hotel is new and clean Room is big and you find everting int he room
6/8
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Guest User
Executive Suite
Stayed in Dec 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Great hotel, with fantastic service, fabulous location. This hotel had everything one could ask for, and staying here was a pleasure.
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
MssyKay
1-Bedroom Deluxe
Stayed in Aug 2022
Family
19 review
5.0/5
Outstanding
Posted on Sep 19, 2022
This is the best hotel I’ve ever. I could go on and on who it how great it is. The room came with a huge sitting area and had the skyline of Nairobi at night. It had a washing machine , iron, two TVs (one in room and one in lounge room), a full kitchen with dish washer , microwave , coffee maker, stove , oven , refrigerator, cutlery, bar table counter and chairs. The room had the most comfortable bed ever. I slept like a baby. The hotel also had a heater outdoor pool unfortunately I wasn’t able to use it as it was a work trip and I was busy. The restaurant had the most delicious buffets and the staff are great. Customer service was excellent.
Response from Property: Dear MssyKay,Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities and menu offerings. The personal details and individual service experiences which you have highlighted that made your stay with us a pleasant one are sincerely appreciated as our staff truly take pride in leaving our guests with warm last impressions. We certainly look forward to welcoming you back in the near future. Kind Regards,Audrey SambuGuest Service Manager
Anonymous User
Executive Suite
Stayed in Apr 2023
Business travelers
81 review
3.5/5
Posted on May 7, 2023
God dame local phone charge!
Response from Property: Dear Mr. Hsinyi,Thank you for taking the time to give us feedback on your stay. I am very disappointed to read that you did not have a great experience at our property and have taken note of your concerns in regards to the telephone charges. We will look into this and I will get in touch with you after we have addressed the matter. Kind Regards,Audrey SambuGuest Service Manager
Guest User
Executive Suite
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 9, 2025
The room is spacious and you can stay in a one-bedroom apartment with two children. The swimming pool is a heated swimming pool and the children like it very much.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
NIWEN
Executive Suite
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Aug 4, 2024
Located next to a safe residential area, the hotel makes people feel clean and comfortable. It also has a heated swimming pool and gym, so you can relax in a tight schedule. The food provided by the restaurant here is also very good, and the friendly waiters are
Original TextTranslated by Google
Response from Property: Dear Niwen, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Guest User
Executive Suite
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The staff is very friendly, the room is very nice and well equipped
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Guest User
Two-Bedroom Suite
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Very good hotel, clean, comfortable and safe, front desk staff is polite and friendly
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Guest User
Two-Bedroom Executive Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The hotel is located in the Presidential Palace area, safe, clean, and has a washing machine for washing clothes. Very good!
Original TextTranslated by Google
Response from Property: Dear Guest , Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
king
Premier Suite
Stayed in May 2024
Business travelers
13 review
0.5/5
Posted on Jun 26, 2024
The front desk waited for half an hour but no confirmation, and still didn't let me check out
Original TextTranslated by Google
Response from Property: Dear King, We find your feedback to be of significant value.We have taken note of your concerns on the check-in process which was delayed. The travel agent you booked through had not shared the payment information and we had to request them to provide these details upon your arrival which took some time. In addition since the booking was done through a third party, the payment was not made directly at the Front desk. We have shared this feedback with the travel agent to ensure we receive the booking details in advance for avoid inconveniencing guests on arrival. Kind Regards,Audrey SambuGuest Service Manager
Guest User
Executive Suite
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 9, 2023
There are no problems with security and surrounding environment. The rooms are very large, they should all be suite types, and the price is right. I definitely recommend it when you come to Nairobi.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Guest User
Two-Bedroom Executive Room
Stayed in Sep 2022
Business travelers
11 review
5.0/5
Outstanding
Posted on Oct 9, 2022
Very satisfied with the check-in experience, there was a small problem in the middle, and Ctrip also handled it very well. Every detail of the hotel is handled very well. It is suitable for home travel and business travel. In short, I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear M6375,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager
R024
Two-Bedroom Executive Room
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 24, 2023
The room is well decorated and very clean
Original TextTranslated by Google
Response from Property: Dear R024, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
Guest User
Executive Suite
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Very clean, good service👍
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future. Kind Regards, Audrey Sambu Guest Service Manager
fred200099
Stayed in Nov 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 7, 2024
Superb hotel experience. Very attentive reception desk staff that recognize and even anticipate their guests’ needs: recommended and booked a last minute request (night before) to visit Nairobi National Park (we even got to see lions and visit the elephant orphanage); would remember and offer to get me a cappuccino, bringing it to me in the meeting room; took care of packaging an oversized souvenir for the airplane checked baggage…. 24 hour restaurant service with very friendly staff that remembered my interest in trying Kenyan food (the Kenyan breakfast included arrowroot, sweet potato, and Wembi porridge) - what a treat! Buffet offerings had a varied mix of Kenyan, Indian, and western food choices - all delicious and constantly replenished. Well maintained gym (treadmills, steppers, weights, sauna) and outdoor pool; I used the treadmill. The guest room was very comfortable, spacious, and modern and included complete kitchenette. High security gated entrance and x-ray security scan for visitor entry. This hotel was modern and met a very high standard of guest care.
6/12
Response from Property: Dear Fred200099, Thank you so much for your wonderful review and for choosing to stay with us. We are thrilled to hear that you had a superb stay experience and that our team was able to anticipate and meet your needs so effectively. Our staff takes pride in leaving our guests with warm lasting impressions of home away from home therefore we immensely appreciate the in-depth highlights you mentioned that made your stay memorable. We are committed to maintaining the high standards of guest care you experienced, and we look forward to welcoming you back for another exceptional stay in the future. Kind Regards, Audrey S Guest Service Manager