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Fries had a rat leg and there was a used condom under the pillows!!! the entire place smelled of mildew and dampness.When I entered my room, I was horrified to find the bed unmade, with sheets that were not only discolored but also threadbare and full of stains. The bathroom was even worse—grimy tiles, mold in the shower, and rusty fixtures that made me feel like I’d get tetanus just by touching them. Dust and dirt were piled up in every corner, and the furniture was old, scratched, and in some cases, even broken.To top it off, I spotted a cockroach in the corner of my room, which completely grossed me out. I didn’t feel safe or comfortable here at all. If you value cleanliness, hygiene, and your overall well-being, stay far away from this place. It’s a health hazard and should be shut down immediately.

This hotel was wonderful! Felt very safe. Have huge pillars blocking the entrance that come up from the ground . After you pull up, and speak to the securiy - they lower hte pillars to allow you in. Then once you get inside the hotel - you have more security. The service and staff were great. Very friendly and helpful. The room was nice, clean, not fancy. The food was great. The weather was cool so did not go into the pool. But the grounds are beautiful. Would definitely stay here again.

I was worried that the hotel was far from the city center, but after I lived, I knew how correct this choice was. The city center is really too chaotic, and traffic jams are also very serious. So I feel very comfortable back to the elegant hotel. The room was a bit simplistic, but the restaurant was very family-friendly, the garden was lovely and the breakfast was good. The service is also very gentle and polite, and the overall satisfaction.

I've visited Margarita House five times now, each time travelling for work in Ngong. The staff are wonderful; Gladys, Natasha and the rest of the team are all lovely people and will go out of their way to make sure your stay is a good one. The rooms are quite basic, but spacious. The rooms with a balcony in the main building, looking over the main courtyard, are the best. There is a small pool and gym, and the gardens are relaxing. If you're interested in wildlife, you'll see visiting birds and monkeys. WiFi is about the best you'll get in Kenya, and when it went 'down' one time in all my travels, the team quickly made sure a 3G/4G router was available to reconnect us. I once travelled during a period of uncertainty (elections) and the 24/7 security made me feel very safe. The hotel can be contacted directly to organise transport from the airport (which typically takes 45 minutes). I strongly advise this option if you haven't visited Nairobi before; they will wait patiently for you even if your flight is delayed. Food choice was reasonable, as were portion sizes - and you can choose to eat at the pool, in the restaurant or even in your room. I'd like to see more dessert options! The welcome drink on arrival is always gratefully received after a long flight. I've stayed in the 5* hotels near the airport before, but I prefer being in Karen, in the quiet, with excellent customer service and chilled (Kenyan!) vibe. I may not be back in Kenya for a long while, so best wishes to all the wonderful team who have looked after me over the last two years - Stefan.

From the moment I arrived, the service was exceptional. The check-in process was quick and efficient, thanks to the delightful Susan at the reception, whose warm smile made me feel right at home. The hotel’s ambiance was welcoming, and I was particularly impressed by the professionalism of the staff throughout my stay. Lawrence at the bar was a standout; his cocktail creations were nothing short of amazing, and I found myself indulging in them more often than planned. Every aspect of my stay was seamless and enjoyable, making it a truly memorable experience. I highly recommend Dusit Princess for anyone looking for top-notch service and a relaxing atmosphere. I can’t wait to return!

I am writing to express my sincere appreciation for the outstanding performance and dedication demonstrated by Four POINTS staff members: Executive Chef Atul, Anne, Tabitha, Vincent, Wilson, Samuel, Edwin, Maureen, Michael, Purity, and John. Their exemplary service has made my stay at hotel truly memorable. Anne was exceptional in providing excellent customer service throughout my stay. She has always greeted me with a warm smile and ensured that all my needs and requests were promptly addressed. Her professionalism and attention to detail were truly commendable. Her meticulousness and efficiency are evident. I would also like to extend my gratitude to Execute Chef Atul n his team Michael, Purity, Tabitha, John, Vincent, Wilson, Samuel, Edwin, and Maureen who served in the hotel's restaurant. They provided exceptional service, ensuring that each meal was served with care and attention to detail. Their warm and friendly approach created a pleasant dining atmosphere. Thank you so much for your services.