The Boma Nairobi Reviews

The night service is not good. I asked for water, but they said I had to come down and go to the bar to buy it and drink it. When I called, they said they would bring it, but they didn't. I called 5 times and they still didn't bring it, so I went to the lobby and asked, and that's what they said. When I complained during the day, they laughed and told me to do whatever I wanted with it. I wondered if this was how a 5-star hotel should be. I began to wonder if I should receive this kind of service.

I cant believe my airpod pro is stolen from my 5-star hotel room. And I keep telling the staff and nobody cares!

Very good service,very good clean room

Nothing serious, everything was good. But I lost my airpod there. It is a shame that a 5-star hotel cannot find a way to locate my device, where the last location was in my room.

We checked in after arriving in Nairobi. The staff at hotel were really polite especially at the front desk. We were able to exchange money which was great and saved us the hassle of searching for another place. We wanted to go to the Masai Market and asked the concierge how much it would cost for them to organise a car. It was extremely overpriced at $40 for a return journey. We ended up downloading the uber app and paid around $8 dollars for a return trip! Definitely useful to download Uber! The room was clean enough and we had a great night's sleep as we were shattered from the journey.

The Hotel is very bad. I checkin and have to wait over two hours for the Room Clean. From 5 PM to 7 PM

The hotel is perfect for a short stay before departing from either Wilson or JKIA airports. The rooms are very spacious and facilities in the hotel are first class. Staff are very helpful

Great place and very central

All good all staff were kind and welcoming. And I appreciate the reception staff who were very kind and helpful to check me early morning and gave me an excellent large room. Very pleasant stay.

Spacious clean rooms, good food and dinning area and super friendly stuff

I enjoy 😊 my self

It feels average, the location is a bit off

It's OK, the environment is pretty good. It's quiet, but the food and beverage needs to be improved. I hope it can be more perfect. Haha, if I have a chance to go next time, I will stay again.

It was my first time to this hotel and their service was very friendly and good.