Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch)

Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch) Reviews

Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch)

Floor 1-3, building 4, 3D wealth center, no. 4720, West Section of Zhongchuan Street, Lanzhou New District, Lanzhou, Gansu, ChinaSee Hotel Details
Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch)
Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch)Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch)Nalan Hotel (Lanzhou New District Zhongchuan Airport Branch)
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Guest Reviews

9.5/10
Outstanding
3093 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.5
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All reviews(3093)
Positive reviews(3040)
Reviews with photos/video(333)
Offers pick-up/drop-offs(646)
Great value for money(259)
Close to airport(203)
Large rooms(189)
Easy to get around(166)
Friendly front desk staff(90)
Delicious breakfast(41)
Stayed multiple times(33)
Negative reviews(53)
Guest User
Premium Queen Room
Stayed in Aug 2024
Couples
6 review
3.5/10
Posted on Oct 2, 2024
chose this hotel is because it is close to airport and i had to take 9 am flight next day, this hotel is heavy smell of cigarette, smoking is allowed, may be good for smoker
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Cozy Queen Room
Stayed in Dec 2024
Other
1 review
5.0/10
Posted on Mar 26, 2025
not too good
Response from Property: 您好!感謝您 的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望 納蘭酒店 會是您回憶裏最 温馨最獨特的那個!常回 新區納蘭酒店 看看哦,祝:安好
Guest User
Premium Standard Room
Stayed in Nov 2024
Couples
15 review
8.0/10
Very Good
Posted on Jan 13, 2025
very good
Response from Property: 把昨日的煩惱交給風,讓今天的感動化作笑容給忙碌的心情放個假,讓平凡的生活變得快樂,感謝您一路的支持,納蘭銘記於心,希望未來的每一個日子,自然.而然,事事順心!
Chaojidakkkkge
Premium Queen Room
Stayed in Mar 2024
Solo travelers
12 review
10.0/10
Outstanding
Posted on Apr 17, 2024
good .
Response from Property: 您的儒雅,我寫在了關愛簽裏,您的柔情,納蘭灑在了鬆軟的床鋪上,您的細膩,納蘭放在了下午茶裏,納蘭何其榮幸遇見如此優秀的您,謝謝您留下愛的鼓勵,這會讓我未來的路充滿光明,未來的路很長很長,不論您是否需要,納蘭都會一直在這裏等您
Guest User
Premium Standard Room
Stayed in Jan 2024
Family
1 review
2.0/10
Posted on Feb 18, 2024
I left an insulin syringe in the hotel, and it was delayed for nine days. I abandoned the insulin and sent it to SF Express on the 16th. It cost 30 yuan collect. Does the hotel get commission rebates from SF Express? My box is not worth 30 yuan either! The room card was sent back, and the 30 yuan deposit was not refunded. How can I earn interest on this? I can't do anything to you, just leave a bad review...
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't provide you with a good experience. The express delivery is indeed on the 16th. We also contacted you to inform you of the delivery time. We arranged for you to send the express delivery as soon as possible, but you did not inform us. You cannot send SF Express. SF Express, collect and postage charges are the same. As for how much it will cost, you can complain to SF Express. The hotel does not offer any rebates as you mentioned, and the deposit for the room card was also mentioned to you. If you need to add WeChat, it will be refunded to you. I hope you can understand the hotel, thank you!
Guest User
Premium Queen Room
Stayed in Oct 2023
Travel with friends
36 review
2.0/10
Posted on Nov 27, 2023
False advertising. Before booking, I called to confirm the check-out time. When I checked in, it was not possible because they said the auntie had gone off work.
Original TextTranslated by Google
Response from Property: Dear, we are very sorry that we cannot give you a perfect experience, but we hope you understand the objective situation. The hotel has a unified check-out policy of 2 o'clock, which is also a common practice in the hotel industry. When you checked in, the hotel front desk also informed you that you can check out at 4 o'clock in the afternoon. As a result, you checked out at 11 o'clock, and finally gave a bad review. This also makes us feel wronged. I hope you can also understand the hotel.
Guest User
Premium Standard Room
Stayed in Sep 2023
Travel with friends
6 review
2.0/10
Posted on Oct 6, 2023
This is the worst hotel I've stayed in since I came to Lanzhou. There were stains, holes and hair on the quilt and pillow... There was garbage in the bathroom... What's even more ridiculous is that none of the three rooms were clean. It really made us laugh. How on earth do your cleaning staff do their job? Just because it's a hotel near the airport, it can't be so rough... There is airport pick-up service, but the driver only called us after we repeatedly urged him, and his attitude was not good.
Original TextTranslated by Google
Response from Property: Dear, there are many cleaning staff and front desk staff who have taken leave during the National Day holiday. The temporary replacements are not familiar with the procedures, so omissions are inevitable. I sincerely apologize here!
Guest User
Premium Standard Room
Stayed in Jul 2023
Family
7 review
2.0/10
Posted on Aug 6, 2023
There is a huge gap between reality and pictures, the room is very old. And the shower is broken.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Premium Queen Room
Stayed in Jun 2023
Solo travelers
8 review
6.5/10
Posted on Jul 6, 2023
Advantages: It is very convenient to provide pick-up and drop-off service. When picking up the airport, call the front desk. The drop-off basically departs two hours in advance of the flight time. The front desk books a car. The room is relatively clean, and the breakfast is relatively simple and full. Disadvantages: The luggage is placed in the aisle when picking up and dropping off the airport, which is particularly unsafe. Even if the luggage is not full, it will be placed in the aisle. I hope it will attract attention. Also, it was scheduled to depart at 8:30 when we dropped off the airport. The front desk told us to sit on the sofa and call us when the time came. As a result, there was no movement at 8:30. After asking, we called the driver to start the car. The car was dispatched at 8:32. After driving for two minutes, the front desk called the driver to pick up a late guest. It wasted the time of the whole car and went back to the hotel to pick up the guest without asking for everyone’s opinions. This operation is also incomprehensible. What about time cost? If the hotel wants to do a good job of service, it should count the number of people registered before departure, and call to inform those who didn’t show up.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Yuxinwa
Premium Queen Room
Stayed in May 2023
Solo travelers
10 review
10.0/10
Outstanding
Posted on Jun 30, 2023
A very cost-effective stay. I wanted to save money and stay in Lanzhou for one night. I didn't expect it to be so good. The room is big, the bedding is clean and comfortable, the room is full of green radishes, and there is plenty of rainwater. The breakfast is rich. I also thoughtfully prepared a takeaway lunch box for the passengers on the early flight.
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6/8
Response from Property: Thank you for your high evaluation, your satisfaction is the greatest encouragement to Nalan; it is an honor that our service has received such a high evaluation from you, and we will continue to maintain this warm and sincere service to our guests. Comparing your heart with your heart, my friends use love, sincerity, and care to make you feel comfortable and at ease. Looking forward to your visit again, waiting for you!
Guest User
Premium Standard Room
Stayed in May 2023
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jun 30, 2023
Lanzhou Nalan Hotel has good facilities, environment and service, cheap price, and airport pick-up and drop-off service, especially the hotel restaurant, which is cheap and high-quality, with large portions and delicious taste. The chef and waiters are very enthusiastic. It suits the tastes of tourists from all over the country. It is worth recommending to friends. If you go to Lanzhou, you must visit again.
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation, your satisfaction is the greatest encouragement to Nalan; it is an honor that our service has received such a high evaluation from you, and we will continue to maintain this warm and sincere service to our guests. Comparing your heart with your heart, my friends use love, sincerity, and care to make you feel comfortable and at ease. Looking forward to your visit again, waiting for you!
Meiyougushidedifangdoubudele
Guestroom (2 Beds)
Stayed in Apr 2025
Solo travelers
110 review
8.0/10
Very Good
Posted on May 22, 2025
早班機第二次入住該地方! 優點:免費接送機,大堂鮮花綠植多,房間衞生乾淨整潔。服務方面還中規中矩。 缺點:接送機司機不準時。早上搞衞生拖把拖地一股説不出的味不舒服!大堂等人多車座位少。
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Response from Property: 您好!感謝您 的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望 納蘭酒店 會是您回憶裏最 温馨最獨特的那個!常回 新區納蘭酒店 看看哦,祝:安好
Guest User
Premium Queen Room
Stayed in Apr 2025
Solo travelers
3 review
10.0/10
Outstanding
Posted on May 23, 2025
接機送機服務:會提前預約送機時間,主動打電話叫起床,免費送機,十來分鐘就到了,離機場很近的 衞生:酒店很乾凈 設施:設施齊全 放心來就對了,總之非常推薦各位來打卡
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Response from Property: 您好!感謝您 的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望 納蘭酒店 會是您回憶裏最 温馨最獨特的那個!常回 新區納蘭酒店 看看哦,祝:安好
Manjikuaile
Guestroom (Double Bed)
Stayed in Mar 2025
Other
6 review
10.0/10
Outstanding
Posted on Apr 7, 2025
中轉蘭州新區,選擇了這個酒店住了一晚,蘭州新區站和中川機場都可以免費接送,真的很不錯,還有早餐,早上出發著急,沒有吃幾口,但是真的很方便,對於不是自駕的遊客很友好,在酒店附近的一家穆斯林店還吃了炒麪片,很好吃。酒店空間挺大的,對於一般的酒店會寬一點,衞生間也是乾濕分離,環境衞生是可以的,但是電視機有點小了,過時了,好像看不了網絡電視,衹能看有線電視,想投屏也沒投上。忘了拍酒店照片了,隨便放三張。
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Response from Property: 尊敬的賓客:您好!感謝您 的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望 納蘭酒店 會是您回憶裏最 温馨最獨特的那個!常回 新區納蘭酒店 看看哦,祝:安好
Guest User
Premium Queen Room
Stayed in Mar 2025
Other
6 review
7.0/10
Posted on Apr 6, 2025
1. 這次酒店入住體驗簡直完美!一進門,香氛和輕音樂營造出愜意氛圍。房間佈置温馨,床品柔軟舒適,浴室乾濕分離,備品品質超棒。前台辦理入住迅速,服務人員熱情周到,早餐種類豐富。下次還來! 2. 必須給這家酒店五星好評!房間寬敞明亮,裝修精緻,細節滿分,窗外景色也很贊。健身房器材新且全,游泳池水質乾淨。餐飲體驗超棒,中餐廳菜品色香味俱全。服務更是沒得説,有求必應,超貼心! 3. 酒店環境優雅安靜,綠植環繞,彷彿置身城市綠洲。房間設施智能又便捷,燈光、窗簾都能一鍵控制。入住期間,工作人員主動幫忙升級房型,還貼心準備了歡迎水果。早餐中西合璧,滿足不同口味,無可挑剔!
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Response from Property: 尊敬的賓客:您好!感謝您 的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望 納蘭酒店 會是您回憶裏最 温馨最獨特的那個!常回 新區納蘭酒店 看看哦,祝:安好