To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.5
Service3.4
Cleanliness3.7
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All reviews(59)
Positive reviews(7)
Reviews with photos/video(3)
Negative reviews(3)
robynwhaley
Standard Room
Stayed in Dec 2024
Travel with friends
34 review
2.7/5
Posted on Jan 26, 2025
We were put in a twin room next to a construction site where they're making the foundations for a building. Construction started at 8:30am. When we asked to change rooms the woman at reception said there is no construction happening around the hotel, had to show her a picture for her to believe us. Even then she said there were no twin rooms available anywhere else.
Hotel layout is really complicated, to get to our rooms we had to take an elevator for three floors, travel across the hotel and get another elevator to our rooms. Water took 10minutes to heat up eventhough we're in a capital city. There was a buzzing noise in the room, and the aircon rattled very loudly when turned on.
The man at reception in the afternoon was more helpful. Breakfast buffet was lovely.
Fay Allcock
Standard Room
Stayed in Dec 2024
Couples
29 review
3.2/5
Posted on Jan 26, 2025
The hotel itself is in a great location. However, there are major constructions going on outside our room which started at 8am until 6pm - not the hotel’s fault, however, when we asked to move rooms with one woman and she insisted there was no construction going on, even after showing her a picture of it, so we were denied. We asked to move again the following day with a different worker who was more than happy to help. Our new room was away from the construction, so it was very quiet.
The breakfast was great, I would highly recommend it.
Guest User
Deluxe Room
Stayed in Aug 2024
Solo travelers
8 review
3.7/5
Posted on Oct 13, 2024
It's a good hotel, staf very friendly, accessible also
Guest User
Standard Room
Stayed in Jan 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 26, 2023
My stay was amazing, great hotel the hotel safe were very helpful great staff, breakfast was delicious choice of meal and fruits all fresh , the in house amenities was fantastic, and the location was really nice for me . Rest assured I will be visiting again.
Thanks you La Maison Royal.
My overall experience was above expectations due to the bad reviews. Am happy I made my own decision.
I was not disappointed
DeBrie
Standard Room
Stayed in Apr 2023
Couples
20 review
4.2/5
Very Good
Posted on May 4, 2023
It was a nice place to stay when you’re in a budget. It’s located near the city where the malls and restaurants are situated and transport is convenient. The staff were very friendly and helpful to us especially when we checked in very early in the morning.
Tshidi
Standard Room 1 Queen bed
Stayed in Sep 2022
Couples
24 review
2.7/5
Posted on Oct 21, 2022
The hotel needs a lot of maintenance care, coupled with cleanliness. I honest believe they can do better in that regard. Breakfast wasn’t all that good, but edible.
Guest User
Standard Room
Stayed in Apr 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on May 17, 2022
The hotel feels a bit out of the way but it has great food, a spacious room, one of the most comfortable mattresses i slept in while in the standard room, and decent water pressure.
Guest User
Standard Room 1 Queen bed
Stayed in Sep 2022
Couples
6 review
4.7/5
Amazing
Posted on Oct 9, 2022
The staff are nice and helpful. It was pleasant stay
Xu621
Standard Room
Stayed in Nov 2024
Travel with friends
9 review
2.0/5
Posted on Dec 9, 2024
I originally wanted to book La maison South C on booking, but I was confused and booked this one on Ctrip. The sanitary conditions were average. I could see the quilt was dirty through the light. The water in the room cost 1000ksh for three bottles of water after I finished drinking it.