Spa Hotels in Nagoya

We were recommended to your hotel by my wife's nephew who was a guest at your hotel with his family.  The location is excellent especially for shopping at the Grand Batam mall.  We found your staff very polite and always helpful.  This applied to all the staff we interacted with from the door man to the staff at check in and check out to & the staff at breakfast.  There was one particular person at concierge (a rather tall, slim fair looking gentlemen) who was particularly helpful and always with a smile.  We were hoping to see him today to make sure we get his name but unfortunately he was not on duty today. We were hoping to use the gym and pool today but ran out of time.  The gym and the pool looked well maintained and clean.  We had a massage last night and they were excellent. We found boiling a kettle took a long time but I presume it is due to poor infrastructure on the island.  The island could certainly do with more invested in the infrastructure and roads/traffic to encourage more visitors.

Location is great for those who likes BCS mall. Staff service was nice and great however the door card were given us a few issues as it couldn’t access the lift. A few customers faces the same issues too. Overall it’s good experience and room is very wide. Not my first time staying in this hotel and would definitely come back again. A2 food court is just right below. Breakfast is just nice too.

Have a pleasant stay at Swiss berlinn hotel, the location is super awesome, left side left than 5mins to grand batam, infront sushi tei n bcs and cafe. The staff are all so helpful, cheerful, the front desk staff are so helpful and cheerful too as well as the restaurant and housekeeping staff. It make the customer so welcome. However the towel must change it kind of dirty n black already but overall with the good attitude n happy spirit from the staff it make the guests stay enjoyable n happy.

Room was as per photo in Trip Website, so its a nice Grand Executive with King bed. Facilities was good nice food around the hotel as well. Overall Great value for money, will stay again

I don't recommend anyone to stay there during weekend, there's a nightclub nearby and you can hear the loud music and beats throughout the night, plus the traffic from the road. Just couldn't get a good night rest unless you are someone who can sleep with all the noise. That being said, the hotel location wasn't too far from BCS mall, u can take a grab to get there. The room and bathroom was clean but the bathroom does have a sewage smell which wasn't pleasant so would advise that you keep the door closed. There's quite a selection of cable channels on the TV to keep you entertained.

Very good.. location good.. morning food good....clean and safe ...........................................

Hotel staff are very friendly. Rooms was very clean with full toiletries. The two huge crystal chandeliers in the lobby was impressive. Chinese New year decorations was very apt and beautiful. Breakfast spread was first class. This is definitely a go to hotel in Batam as it was strategically location in the heart of the city.

The HOM Exclusive Penuin to be Casanova provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, take advantage of the hotel's convenient on-site parking facilities.The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service and air conditioning, all designed with your ease in mind. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy.Within specific rooms, a coffee or tea maker, bottled water and mini bar is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and towels within a few chosen chambers. Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines.

Is very best hotel for stay But the security guard is not friendly he treat me like **** because I use motorcycle go there whit my husband actually I'm borrowing my friend motorbike coz I want to have fun use motorcycle at Indonesia there I feel bored using car please tell to the security to treat everyone thank you

Arrived at 230pm and was told room not ready. Waited at the lobby, checked again at 250pm, and again was told not ready. I have specifically told the front staff that I'm waiting at the sofa and please let me now when ready. However, upon checking again at 310pm with another staff and the room card was already prepared and left at the pigeon hole. Very disappointed that there is no handling over between staff knowing that a customer is waiting for a room.