The BCC Hotel & Residence

The BCC Hotel & Residence Reviews

The BCC Hotel & Residence

42M5+GGF, Jl. Bunga Mawar Baloi Kusuma, Batam City, Nagoya, Batam, Riau Islands, 29444, IndonesiaView Hotel Details
The BCC Hotel & Residence
The BCC Hotel & ResidenceThe BCC Hotel & ResidenceThe BCC Hotel & Residence
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The BCC Hotel & Residence Guest Reviews

4/5
Very Good
161 review
Verified reviews
Location4.4
Amenities3.8
Service4.1
Cleanliness3.6
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All reviews(161)
Positive reviews(143)
Reviews with photos/video(41)
Friendly staff(21)
Large rooms(18)
Convenient for shopping(17)
Near shopping area(15)
Amenities were average(14)
Stayed multiple times(5)
Negative reviews(18)
kok Ann
Executive Deluxe Twin Room
Stayed in Feb 2025
Solo travelers
10 review
5.0/5
Outstanding
Posted on Mar 16, 2025
It an old hotel but it convenient because the food court right infront the hotel and the mall.
Jack Nigel Lim
Executive Deluxe Twin Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 3, 2025
Best breakfast and service. Great coffee that i like the most. Location cinvenient for us to walk, many stall and food court nearby and great that have two big mall nearby thats BCS and Grand Batam Mall. Love it. 👍👍👍🫰
Shioriko Lynn
Two-Bedroom Apartment
Stayed in Jan 2025
Business travelers
4 review
3.0/5
Posted on Feb 20, 2025
Apartment with 2 bedrooms that accommodate 4 adults with 2 toilets. Toilet drainage is badly smelly. Room bedlinen was so dirty. Is a very old hotel.. Breakfast not much choice.
Lionel W
Two-Bedroom Apartment
Stayed in Jan 2025
Travel with friends
5 review
4.2/5
Very Good
Posted on Feb 17, 2025
Hotel location is good near a few big shopping malls and food places like BCS, Grand Batam, A2 food court. Hotel is old but the room type is suitable for group and family travellers, breakfast is good have. Happy with the stay.
Julie
Executive Deluxe Twin Room
Stayed in Jan 2025
Couples
3 review
3.7/5
Posted on Feb 16, 2025
Location is great for those who likes BCS mall. Staff service was nice and great however the door card were given us a few issues as it couldn’t access the lift. A few customers faces the same issues too. Overall it’s good experience and room is very wide. Not my first time staying in this hotel and would definitely come back again. A2 food court is just right below. Breakfast is just nice too.
Immala
Executive Deluxe Twin Room
Stayed in Jan 2025
Travel with friends
14 review
3.2/5
Posted on Feb 11, 2025
Big rooms with limited lightings. Quite and old hotel with good location. Next to food court and opposite the main road is GBM.
Lid Hass
Two-Bedroom Apartment
Stayed in Dec 2024
Couples
4 review
3.5/5
Posted on Jan 21, 2025
This is an old hotel. It has seen its glorious days. But still comfortable though. Easy access to a few malls within 5min walk.
Anonymous User
Executive Deluxe Twin Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 17, 2024
Very good location. Few minutes walk to shopping centre, massage centre, food court. Hotel should do some upgrade on their amenities as some are old and not functioning
Response from Property: Dear GuestThank you for taking the time to provide a review of our property. Your comments mean a lot. We appreciate your comments regarding our services and improving the quality we provide. Our staff has been trained to provide the best customer service and we are thrilled to know that you experienced this during your stay. We look forward to your next visit to Batam City!Sincerely, Yoga Chairullah , Ecommerce
Guest User
Executive Deluxe Twin Room
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 5, 2025
vy good.stay for few times.location vy gd. staff very friendly
Neelie Wong
Executive Deluxe Twin Room
Stayed in Oct 2024
Family
2 review
3.5/5
Posted on Feb 18, 2025
great location which is next to the bcs shopping mall with cinima and supermarket.
SHAIFULLAH SUDIRMAN
Two-Bedroom Apartment
Stayed in Sep 2024
Travel with friends
25 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotel was old but clean and very well maintained. Surprised to find a 2 bedroom apartment in a very convenient area. Staff were so kind and even informed us about the leak coming from the unit above so they offered us to change to another room. Overall will stay here again with big group.
Response from Property: Dear , ShairullahThank you for taking the time to provide a review of our property. Your comments mean a lot. We appreciate your comments regarding our services and improving the quality we provide. Our staff has been trained to provide the best customer service and we are thrilled to know that you experienced this during your stay. We look forward to your next visit to Batam City!Sincerely, Yoga Chairullah , Ecommerce
Guest User
Two-Bedroom Apartment
Stayed in Feb 2025
Travel with friends
1 review
3.0/5
Posted on Mar 24, 2025
The bcc apartment room is not that clean got a few of cockroaches. The door can’t access we have to keep asking friends to open the door, we also have go down to the counter and ask them change the door access card but still the same can’t open it. When we check out at 1pm. I realise that I left my small bolster in the master bedroom. So we call up to as the housekeeping to find for us and they denied say didn’t found it. They also didn’t go to the sector found n lost to ask, keep telling us that they didn’t see any of the small bolster.. they need to improved room cleanliness and Thé access card door too.
Guest User
Premier Suite
Stayed in Feb 2025
Family
1 review
2.7/5
Posted on Mar 16, 2025
It's very old and dusty hotel. Smoke smell can be detected from ventilator, in which we had to off the ventilator. Despite that, the close proximity to A2 and Grand Batam Mall, compensated the negative points from the hotel.
Kenny Huen
Executive Deluxe Twin Room
Stayed in Feb 2025
Couples
1 review
4.2/5
Very Good
Posted on Mar 13, 2025
walking distance to malls and food court, friendly staffs. hot water system inconsistence and needs improvement, breakfast is okay.
Yat Sun Low
Executive Deluxe Twin Room
Stayed in Jan 2025
Solo travelers
5 review
4.0/5
Very Good
Posted on Mar 2, 2025
I always encounter some problem with the hot water, its either cold or warm neverr hot, poolside chair is too hot to relax, with some shade will be good