2 Chome-4-14 Kichijoji Honcho, Musashino City, Tokyo, 180-0004, JapanSee Hotel Details
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1 night
Guest Reviews
9.1/10
Great
193 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.9
Service9.2
Cleanliness9.2
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All reviews(193)
Positive reviews(188)
Reviews with photos/video(68)
Near shopping area(33)
Convenient for shopping(32)
Easy to get around(28)
Average sound insulation(8)
Great value for money(7)
Stayed multiple times(6)
Many amenities(5)
Friendly front desk staff(5)
Negative reviews(5)
The Parker family
Standard Twin Room Non-Smoking
Stayed in Jun 2025
Family
13 review
9.0/10
Great
Posted on Jul 28, 2025
We liked this hotel is near at the subway and there’s a lot of restaurants nearby. But We traveled with our 2 babies 3y/o and 7months and we used a lots of clothes and this hotel don’t have a washing machine 😞. They offer laundry in house but it’s expensive. And then they gave us a 2 twins bed and push it together but didn’t put anything in the middle so my 7 months old baby got stuck in the middle all the time 😞.
Response from Property: Dear GuestThank you very much for staying at Kichijoji Excel Hotel Tokyu.We are glad to hear that you appreciated our convenient location and the abundance of nearby restaurants.However, we sincerely apologize for the inconvenience caused by the lack of a washing machine and the bed arrangement during your stay with your young children.We have taken your valuable feedback seriously and will use it to improve our services, especially to better accommodate families with small children.Thank you again for sharing your comments, and we hope to welcome you and your family again in the future.Reception
WeiJeff
Standard Double Room Non-Smoking
Stayed in Jun 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Jul 24, 2025
Very good location, the service is good. The room is larger than average in Tokyo, I would stay there again in the future for sure.
Response from Property: Dear GuestThank you very much for staying at Kichijoji Excel Hotel Tokyu.We are delighted to hear that you were pleased with our location, service, and the spaciousness of your room compared to the average size in Tokyo.Your kind comment that you would like to stay with us again means a great deal to us.We will continue striving to make each stay as comfortable and pleasant as possible.We look forward to welcoming you again in the future.Reception
Guest User
Moderate Twin Room Non-Smoking
Stayed in May 2025
Family
9 review
9.5/10
Amazing
Posted on Jun 15, 2025
Great location, lovely hotel and comfortable beds. Thank you for putting extra bed for us.
Response from Property: Dear GuestThank you very much for staying with us and for taking the time to share your kind feedback.We are delighted to hear that you enjoyed our convenient location, the comfort of your room, and the extra bed we prepared for your stay.It is always our pleasure to help make your stay as comfortable as possible.We truly appreciate your support and look forward to welcoming you again in the near future.Reception
David Edward
Standard Double Room Non-Smoking
Stayed in Jun 2024
Solo traveler
10 review
9.5/10
Amazing
Posted on Jul 8, 2024
Good value. Very small room , as is normal for Tokyo. Reasonably close to the station and very close to many lovely little bars and izakaya.
Pipatpon
Moderate Twin Room Non-Smoking
Stayed in Sep 2024
Family
3 review
10/10
Outstanding
Posted on Oct 18, 2024
Good location
Response from Property: Thank you for staying at Kihijoji Excel Hotel Tokyu.We really appreciate the positive feedback.We will continue our effort to provide the best service for the guests.Should you have any questions please feel free to contact us.When you come to Kichijoji next time by all means please visit our hotel.We very much look forward to seeing you soon.Kichijoji Excel Hotel Tokyu Front clerk TATEWAKI
Yee Ting
Standard Double Room Non-Smoking
Stayed in Sep 2024
Couple
2 review
9.5/10
Amazing
Posted on Oct 27, 2024
Extremely convenient location and the hotel is surrounded by tons of restaurants and shops. Service is perfect. Parking at the building is costly but hotel offers discount
Response from Property: Thank you very much for staying with us at Kichijoji Excel Hotel Tokyu. We also sincerely appreciate the time you took to share your thoughts with us. The city of Kichijoji offers many more wonderful attractions yet to be discovered. We would be delighted if you could visit some of the places you missed this time on your next trip. Should you consider staying with us again, it would be our great honor. All of our staff look forward to welcoming you back in the near future.TATEWAKI RECEPTION KICHIJOJI EXCEL HOTEL TOKYU
Cobi L.
Standard Double Room Non-Smoking
Stayed in Mar 2024
Solo traveler
11 review
7.5/10
Posted on Apr 22, 2024
The wall is so thin and it's noisy that you can hear from outside and upstairs moving things around.
Location is good bit it's about 10 mins walk to the Kichijoji station
Response from Property: Thank you for sharing your review with us.We apologize for the inconvenience this has caused you.We are making improvements with our facilities for future reference.We look forward to seeing you again.
Guest User
Premium Double Room-Non-Smoking
Stayed in Jul 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 27, 2024
Staffs are very friendly and helpful, the hotel also provide pajamas which very convenience for us.
Response from Property: Thank you very much for staying at Kichijoji Excel Hotel Tokyu. We are truly honored to receive your compliments about our staff. Your kind words serve as encouragement for our team and contribute to improving our service. If you have any comments or questions, please do not hesitate to let us know. We would be delighted if you consider staying with us again when you visit Kichijoji next time. Our staff is looking forward to welcoming you.TatewakiReceptionKichijoji Excel Hotel Tokyu
David Stephane
Standard Twin Room Non-Smoking
Stayed in Nov 2023
Business traveler
29 review
10/10
Outstanding
Posted on Dec 27, 2023
Convenient hotel near Kichijoji station and about 15 minutes train ride to Shinjuku station. The Ghibli Studio Museum is at 20 minutes walk from the train station.
Guest User
Standard Double Room Non-Smoking
Stayed in Jul 2024
Family
11 review
10/10
Outstanding
Posted on Aug 5, 2024
Nice location, very close to Ghibli museum. Clean room and friendly staff.
Response from Property: Thank you very much for staying at Kichijoji Excel Hotel Tokyu. We are very pleased to hear that you were satisfied with your stay. We will continue to strive daily to ensure that our guests are even more satisfied in the future. We hope you will consider staying with us again the next time you visit Kichijoji. We look forward to welcoming you back.TatewakiReceptionKichijoji Excel Hotel Tokyu
sarah25
Standard Double Room Non-Smoking
Stayed in Mar 2024
Family
13 review
10/10
Outstanding
Posted on May 27, 2024
the hotel is right on the commercial street and there are many choices of restaurants,which is very convenient
Guest User
Standard Twin Room Non-Smoking
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 16, 2025
Very good location.
Response from Property: Thank you very much for staying at Kichijoji Excel Hotel Tokyu.We sincerely appreciate your perfect score and are truly delighted to know you had a satisfying stay.We will continue striving to offer the same high level of comfort and service.We look forward to welcoming you again in the near future.Reception
Mickey222
Standard Twin Room Non-Smoking
Stayed in Feb 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 5, 2024
My friend recommended me this hotel and it really is amazing. If you’re looking for a more premium accommodation this place is really perfect. It reminds me of something you would experience in France. I loved the complimentary use of USB chargers, room size and amazing upkeep of the hotel. It’s somewhere I’d love to and prefer to return to another day.
Tak Shuen
Standard Twin Room Non-Smoking
Stayed in Aug 2023
Solo traveler
2 review
7.5/10
Posted on Sep 10, 2023
I stayed at Room 409 before but not quite clean, prefer the Room 519 which is more cleanliness in this time.
angelyu_97
Standard Double Room Non-Smoking
Stayed in Jan 2023
Solo traveler
2 review
9.0/10
Great
Posted on Feb 8, 2023
Enjoyed my stay there, the breakfast is good with a few choice of soup. Tea was great! They let me store my stuff at the lobby before the check in time and the staff was really kind and friendly!