Hawaii International Hotel Reviews

The location is perfect at the central area, walking distance to walking street. The cleanliness and service is generally good.

The front desk service is not so good, even I reached and checked out also no one to service. This is a 5-star hotel, but service at 1 star only. The rest so far OK.

This hotel is really fantastic. It is clean, the staff are friendly and helpful and the location is absolutely perfect -- close to places to eat, shop and close to the pedestrian street. The room is lovely, with mini bar, a little couch, a tub and its clean and lovely. The staff brought and left me snacks, and brought me delicious fruit. Plus I found the people of Mudanjiang to be really friendly and lovely as I walked around the city.

The hotel is a good place to stay, we enjoyed it so much the first time we stayed back in February. We booked it again this time but felt the cleanliness was a little under standard but overall this hotel is a good stay.

Nice hotel. Given early check in on 10am.

The overall service is very good! Whether it is the front desk at check-in, the cleaning staff, the staff in the gym laundry room, or the staff in the restaurant on the third floor, the service attitude makes people feel at home. The location of the hotel is also very good, with everything around it, and it is also close to the station, which can be reached on foot. It's just that the room is very hot, and the air conditioner is very noisy after turning on the air conditioner. I don't know if it's the same in other rooms. A small suggestion: it would be better if the breakfast waiter didn't push the garbage truck back and forth when clearing the table, which really affects the appetite. Everything else is great. Next time I come to Mudanjiang, I will definitely stay in Hawaii again.

It is very close to Mudanjiang High-speed Railway Station, just a few minutes' walk away. It is very convenient for shopping and eating around. The hotel is an old 5-star hotel. I have stayed there many times and I feel that the service is as good as always.

I feel that Xiao Wang upgraded the room for free, the fruits in the room were nice, and there was a nightly turndown service. It should be the best hotel in Mudanjiang.

Very bad attitude towards Russian tourists. Terrible check-in. Everything was paid for and booked in advance, the receptionist, perfectly understanding that the tourists are from Russia, turns on the translator for any language, but not Russian. For a long time we could not understand why we were not being checked in and what they wanted from us, then through our translator we understood that we needed to pay an extra 1000 yuan for using equipment. Such conditions were not agreed upon, of course we refused to pay extra, after which we were told that all equipment would be taken out of the room! Of course, I started to swear. The administrator came out to the noise, said that there was no need to pay extra, just a deposit of 500 yuan. We paid. We received the keys. They gave us the keys silently, they did not explain anything about what we could use, what was in the hotel, what was in the room. Sort it out yourselves. We went up to the room. On a very dirty light carpet. A suite. Unpleasant smell and very, very dirty carpets. The same dirty podium for the tea ceremony. And this is a suite! Two pillows for three. They didn't give us a third. We didn't pay extra 1000 yuan, they closed the minibar from us! I have never encountered such brutality. The TV didn't work. The kettle was leaking. The overhead shower also didn't work, the shower head was on a stiff hose. They didn't replenish the tea set or hygiene items. When we paid for a suite in a 5* hotel, we wanted to get maximum comfort, but we got hellish check-in and terrible attitude. This is a very, very bad hotel. I don't recommend it to anyone.

The front desk staff is very friendly and considerate. The hotel environment is good. The breakfast samples are not many but they are all delicious. The fruit in the guest room is delicious. The room is clean and tidy. Very satisfied.

There was an unexpected surprise. The service staff (Shi Jing) was very considerate. Seeing that I didn't bring much Japanese drip coffee, she added two more bags for me. Every position in the guest room was also carefully cleaned. The facilities were also complete. The self-service laundry was free. The washing machine and dryer were Bosch brand, not ordinary domestic brands. It would be more perfect if the laundry room had a coffee machine and played light music. I will definitely stay again and recommend it to friends next time. 😊👍

The hotel environment is good, the hotel facilities are complete, the room is very clean, the service staff is very enthusiastic, and Xiao Liu at the front desk also enthusiastically gave us children's breakfast. Next time I come to Mudanjiang, I will choose Hawaii Hotel

The hotel is about 10 minutes' drive from Mudanjiang Station. The environment is high-end and elegant. The roast duck on the third floor can be delivered to the room. After the meal, contact the restaurant and someone will be responsible for retrieving the tableware. The attitude is very good and patient when consulting. Ms. Hongyan at the front desk is enthusiastic. Before leaving, she gave us souvenirs and hand warmers. When we heard that we drove over, she carefully confirmed whether our license plate number was entered. We came from Daqing and contacted the hotel in advance to inquire about parking issues. The customer service patiently told us how to find the underground garage. The garage is convenient for parking. The masters are warm and thoughtful. I brought my own cake and forgot to bring a lighter. The room service staff Xiaoxia helped us solve the problem in time. Overall, the facilities are complete, the environment is clean and tidy, and it is convenient to travel. I am very satisfied with the stay👍

The hotel is very good in terms of both location and service. Since I arrived early, Tingting at the front desk not only helped me check in early, but also helped me upgrade the room type. Her attitude was super good. I have to give a big thumbs up