To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(67)
Positive reviews(38)
Reviews with photos/video(2)
Negative reviews(8)
Guest User
Superior Twin Room
Stayed in Nov 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Very good view near the sea
Guest User
Standard Queen Room
Stayed in Mar 2024
Couples
6 review
4.5/5
Great
Posted on May 2, 2024
Wonderful service, very hard beds, breakfast always the same, no variation in what is served
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Lucrecia Aparecida Rebelo
Standard Queen Room
Stayed in Feb 2024
Couples
1 review
4.5/5
Great
Posted on Apr 1, 2024
IT WAS WONDERFUL. SERVICE WAS QUICK
AND EFFICIENT
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CRISTINA CAMPELLO
Standard Queen Room
Stayed in Feb 2023
Couples
16 review
4.0/5
Very Good
Posted on Mar 21, 2023
Good and well located Mercure Montevideo hotel. The experience was worth it.
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Xiexieshushu
Standard Queen Room
Stayed in May 2023
Business travelers
21 review
4.0/5
Very Good
Posted on Aug 29, 2023
。:.゚ヽ(*´∀`)ノ゚.:。(^→ᴥ←^)[ʕಠɷಠʔ]\( ͯω ͯ)/
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Guest User
Standard Queen Room
Stayed in Jan 2024
Solo travelers
1 review
1.7/5
Posted on Feb 6, 2024
Inhumane.
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Rafael
Standard Queen Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Hotel pequeno mas muito limpo e confortável para viagem de turismo ou negócio.
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pablocousido
Stayed in Feb 2024
Couples
2.0/5
Posted on Mar 27, 2024
Firstly, it is unacceptable that this hotel does not have a reserved space on the sidewalk (yellow) to stop the car while unloading luggage. The rooms in the back are too small. The photos correspond to the front ones, which are larger. The size of the beds is small with little space around them. Very hard mattress. Very good attention from the staff, and good breakfast. It seems to me like a modest three-star hotel with the price of a higher category.
Response from Property: Dear Mr. Pablo, thanks a lot for taking your precious time to share your experience. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ in size and view. Please let us know when you will be back to Montevideo and we will accommodate you under your preferences. We appreciate you value our breakfast, La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. Hoping to host you soon. Many thanks and regards, Ilana Gateño General Mgr.
Guest User
Stayed in Jul 2023
Other
2.0/5
Posted on Aug 21, 2023
Firstly, this is a budget hotel, and one should make allowances. However the primary criteria we use is that we should get a good nights sleep, with a hot shower without stepping into a bath. Now here’s what went wrong in room 401 facing the sea for four nights. The double glazed windows do not close properly as the catches have been relocated. Therefore the traffic noise is quite audible. The room is of Hong Kong size, small with a king size bed and one chair. The top sheet on the bed is far too small. If you like rubber pillows, then is the place for you - otherwise, tough luck. There is adequate handing space and drawers. The breakfast is the usual continental style, and yes, it has home-made granola as someone else says. There is the option of hot scrambled eggs, but you’ll need to know this as no-one will tell you. By and large, I’d give it a miss, although it is very handy to the Fresh Market supermarket which is one of the best I have ever seen, and the Punta Carreras shopping mall which houses the El Fogon Restaurant, one of the saving graces to our visit.
Response from Property: Dear Mr. Foz, thank you for your sincere comment. We are sorry we didn't meet your expectations, please accept our apologies, we hope we did not cause you any inconvenience. Mercure Montevideo has three different room categories that differ in size and view. Breakfast is prepared daily with local and fresh products, promoting environmental care and supporting a healthy life. The hotel is located in one of the most prestigious neighborhoods of the city, offering visitors a wide range of tours and options within their recreation. Sincere regards, Ilana Gateno General Manager.
Guest User
Stayed in Mar 2023
Other
5.0/5
Outstanding
Posted on Apr 10, 2023
I regularly visit Montevideo for academic business and Mercure Punta Carretas turned out to be the best accommodation I ever had in the Uruguayan capital. The location almost directly on the shore of the Rio de la Plata is very pleasant, there is a sea food restaurant open until late. The rooms of the Mercure are OK (nothing fancy but there is everything one needs), yet the quality of the stay is nonetheless outstanding. The breakfast buffet is delicious (homemade granola among other), there is a co-working space and a gym on the top floor. The gym is tiny, there is a complete set of dumbbells, a stationary bike and a yoga mat, all of quality but that's it. However, this is enough to throw in a good session while the view on the Plata is breathtaking. Last but not least, cheers to the friendly, helpful and absolutely trustworthy staff! Highly recommended.
Response from Property: Dear Mr. Worytkiewicz, We appreciate your comments regarding your stay at the MERCURE MONTEVIDEO PUNTA CARRETAS. It's always a pleasure to receive compliments. We will extend your nice comments to our team. We are sure that these comments will encourage our entire team as they continually strive to improve the quality of our services. Thank you once again for sharing your experience with us and hoping your next visit will be as pleasant as the previous one. Greetings from Uruguay, Ilana Gateño - General Manager.
Guest User
Stayed in Jan 2023
Solo travelers
5.0/5
Outstanding
Posted on Feb 27, 2023
Small hotel located across from La Rambla with a great view of Rio de la Plata. It's within walking distance of a shopping mall and restaurants. Staff were pleasant & helpful. Not many spoke English so it's good to know some Spanish. I elected to pay extra for breakfast when I made the reservation. Breakfast is served in the lounge on the ground level; the choices were delightful. I thought breakfast and the room were a great value for the price. I would highly recommend it.
Response from Property: Dear Mr. MJScbus, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will be glad to hear from you. At Mercure Montevideo, we work to achieve excellent service and a great guest experience. We appreciate your suggestion about the water, please be advised the Hotel has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complimentary home-made croissants, water, and fresh coffee. The neighborhood offers different cultural and gourmet attractions to enjoy, let us know your preference to make an excellent recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.
Guest User
Stayed in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
First, the hotel has excellent facilities and the breakfast service is fantastic. But the most important thing is that the staff is very cordial, attentive and with the best disposition, they helped me understand Montevideo and have a complete experience, both as a tourist on a business trip and from a local perspective. Excellent everything, highly recommended
Response from Property: Dear Mr. Fsiv, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.
Guest User
Stayed in Dec 2022
Solo travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
What a pleasure to wake up with such a view ! The team is excellent, they take great care of you when you need it and they give you privacy when it’s necessary ! Such a good location ! Very nice breakfast. Gym with a stunning view. Thank you Shirly, Alejandro as well as Fabricio from the breakfast, and all the others team members I forgot ! Bikes for rent are available on site! I’ll be back
Response from Property: Dear Mr. Vincent, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. We appreciate your suggestion about the water, please be advice the Hotel has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complementary home-made croissants, water and fresh coffee. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.
EMILIO V
Stayed in Dec 2023
Travel with friends
4.0/5
Very Good
Posted on Jan 7, 2024
Hotel well located, close to shopping, restaurants, beaches, church. Very good service. Very helpful staff. Adequate accommodation. Breakfast with lower cost and benefit than expected.
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rmarti1956
Stayed in Nov 2023
Couples
5.0/5
Outstanding
Posted on Dec 12, 2023
Excellent hotel. Very good location. The staff was the best. Breakfast is very good and complete. It is on the waterfront and 300 meters from the Punta Carretas mall. Very good view of the river and close to everything
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Response from Property: Estimado Sr. Marti, Gracias por disponer de un tiempo valioso para compartirnos tan grata experiencia en MERCURE MONTEVIDEO PUNTA CARRETAS. Nos complace saber que su experiencia junto a nosotros ha sido memorable, gracias a nuestra ubicación y el servicio brindado. Esperamos darle la bienvenida muy pronto nuevamente en MONTEVIDEO. Cordiales saludos cordiales, Ilana Gateño – Gerente Gral.