Grand Mercure Awaji Island Resort & Spa Reviews

The hotel location is near the famous Uzu no Oka Onaruto Bridge Memorial Museum. The hotel and room is a bit old but still comfortable.

The room is big and also the buffet has a variety of food provided. But I could not connect the wifi in the room

My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room. One staff told me that because the room was "Japanese Style", and that I had to take the bedding from the closet, move the low table and make up my own futon. I live in Japan and I know what a "Japanese Style" room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why "five star hotel" if one has to make up one's own futon AND receive education on what a "Japanese Style" room entails [ I am in the hotel business]. The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel. The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but "closed". No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel. I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)

Good hotel with helpful staff!

A very good hot spring hotel, facing the sea, with great views and facilities. The staff's service attitude is also good, and the hot spring is very clean and comfortable. It is also close to famous attractions.

We booked a Japanese-style room for our family of four (couple, two ages 5 and 4). It was nice that they had loungewear for children. There was a large public bath on the first basement floor, and both the indoor and outdoor baths were spacious with a great view. The breakfast buffet had a wide variety of dishes, including some made with ingredients from Awaji Island, which was very delicious. Also, in the future, I think I'll request a room near the elevator when making a reservation. *There were quite a lot of rooms, so our room was far from the elevator...

The hotel is good value for money, one night and two meals Breakfast and dinner styles are many good taste, and there is free wine available, very good choice for family travel, larger rooms,

Although there is restoration, but the hotel facilities, decoration, layout are all very old-fashioned, our place 10:45 pm to check in, free snacks and drinks area is still active, many Japanese tourists also wear yukata in happy eating, Although the hotel is relatively old, the family feels very comfortable sleeping, pillows are very comfortable

All the staff were kind and polite, the facilities were excellent, and the food was delicious and varied. It was a very comfortable stay and the value for money was excellent. I would like to stay here again.

It feels a bit old, but it's clean and the service is good.

The hotel is very generous with afternoon snacks and alcoholic beverages available from 3:00-6:00 pm and in addition to afternoon snacks and whiskey from 21:00-23:00 pm.

The hotel is very big, and there are many places in the lobby where you can buy food and drinks. There are also some wines and drinks in the evening. The view from the room is great! Very close to the Naruto Whirlpool

The room was really bad, almost the same as the domestic hostels, or even worse. The key point is that such a room was sold for 2,000 RMB, which was unbearable. Finally, after our constant efforts, we were refunded one night out of two nights. Of course, we only stayed one night. The external environment is still OK! But everyone should avoid such facilities!!!

The room was clean and the breakfast was good. It was a long weekend so the hotel's parking lot was full even though it had a lot of spaces, and it took quite a while to find a vacant spot. Other than that I was very satisfied.